The objective of this research is to understand how a set of systems, as defined by the business process, creates value. The three studies contained in this work develop the model of process-based automation. The model states that complementarities among systems are specified by handoffs in the business process. The model also provides theory to explain why entry systems, boundary spanning systems, and back-end control systems provide different impacts on process quality and cost. The first study includes 135 U. S. acute care hospitals.
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- Information Technology
- Health Care Management
- Business Process
- Computerized Physician Order Entry
- Information Systems
- Medication Management
- Hospitals--Drug distribution systems--Automation.
- Health services administration--Automation.
- Health services administration
- Business--Data processing.
- Information technology--Management.
- Partial requirement for: Ph. D., Arizona State University, 2011Note typethesis
- Includes bibliographical references (p. 130-136)Note typebibliography
- Field of study: Business administration (Computer and information systems)