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The objective of this research is to understand how a set of systems, as defined by the business process, creates value. The three studies contained in this work develop the

The objective of this research is to understand how a set of systems, as defined by the business process, creates value. The three studies contained in this work develop the model of process-based automation. The model states that complementarities among systems are specified by handoffs in the business process. The model also provides theory to explain why entry systems, boundary spanning systems, and back-end control systems provide different impacts on process quality and cost. The first study includes 135 U. S. acute care hospitals.

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    Date Created
    • 2011
    Resource Type
  • Text
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    Note
    • Partial requirement for: Ph. D., Arizona State University, 2011
      Note type
      thesis
    • Includes bibliographical references (p. 130-136)
      Note type
      bibliography
    • Field of study: Business administration (Computer and information systems)

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    by Trent Joseph Spaulding

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