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Description

I will determine what the Average Handle Time goal should be for the company and establish why the Average Handle Time has increased over time. I am looking at data

I will determine what the Average Handle Time goal should be for the company and establish why the Average Handle Time has increased over time. I am looking at data compiled from July 1st 2012 to June 30th 2013 in order to assist the company so it can budget resources more effectively in the future. For this project, there are a few questions I aim to answer. The questions are as followed: 1. What should the budgeted Average Handle Time be for the company in future time periods? 2.

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Date Created
  • 2014-05
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