Matching Items (33)

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Consumer Response to Service Failure (Supply Chain Management Alternative Thesis)

Description

The purpose of this thesis is to gain insight into the work of Arizona State University Supply Chain professors, as well as Supply Chain faculty from around the world. In order to gain a more thorough understanding of the research,

The purpose of this thesis is to gain insight into the work of Arizona State University Supply Chain professors, as well as Supply Chain faculty from around the world. In order to gain a more thorough understanding of the research, a summary and reflection will be provided for each of the seminars attended. Summaries will include a brief background of the presenters, a summary of their research, and my personal takeaways. The seminars include research from Dr. Srimathy Mohan and Dr. Adegoke Oke from Arizona State University. Each of these professors will cover the topic of their past and/or current research in addition to their findings and key conclusions. Additionally, research from Dr. Barb Flynn of Indiana University and Dr. Seyed Emadi of University of North Carolina will be included. Research from Dr. Flynn is on the subject of understanding adaption to sustainable technologies, specifically within a manufacturing context. Research from Dr. Emadi is on the topic of determining the most effective policies to reduce attrition, specifically in call center businesses.
This thesis also includes a literature review on the subject of consumer responses to service failure. Specifically, it covers 10 articles related to the overarching subject of consumer responses to service failures in a variety of scenarios and industries. Additionally, it includes a section of potential areas for future research, with an emphasis on the growing online cloud services industry. There is room for additional research to be completed in terms of determining where consumers will place their blame for service failures that occur on cloud service platforms such as online gaming.

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Agent

Created

Date Created
2019-05

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The Future of Sports Analytics: World Football

Description

Sports Analytics has become more and more popular in recent years with the incredible amounts of money being paid to teams and players. With billions of dollars at stake in today’s sports industry, teams are trying to take any

Sports Analytics has become more and more popular in recent years with the incredible amounts of money being paid to teams and players. With billions of dollars at stake in today’s sports industry, teams are trying to take any advantage they can get over their opponents by maximizing the performance of their athletes and teams. Major American sports such as basketball, football and baseball have heavily delved into analytics to get the most out of players and improve performances. However, one sport that has been relatively untapped in the sports analytics industry has been the world’s most popular game. Football, or soccer as it is known in the US is by far the most played and popular sport in the world. Analytics have not been utilized to its full potential in world football. The purpose of this paper is to explore why that is and how analytics can be used to benefit the global game going forward.

Contributors

Agent

Created

Date Created
2019-05

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Best Practices in Volunteer Management

Description

My thesis combines two different perspectives. The first is supply chain management, and the second is volunteering. The inspiration for this topic came from Joy Field's seminar titled "Job Design and Work Allocation for Volunteers in Nonprofit Organizations." My thesis

My thesis combines two different perspectives. The first is supply chain management, and the second is volunteering. The inspiration for this topic came from Joy Field's seminar titled "Job Design and Work Allocation for Volunteers in Nonprofit Organizations." My thesis differs from her seminar because I decided to expand her topic to include all types of organizations, not just non-profits. The idea of relating supply chain and volunteering is appealing because I believe getting the most out of each volunteer's experience and those on the receiving end is very important. Additionally, her seminar appealed to me because I have volunteered before and it relates to my major of supply chain management. Volunteer management relates to supply chain management from an operations perspective. A common objective within supply chain operations is maximizing productivity, resources, and value. Mismanaging people can lead to an increased amount of waste in the form of money, time, and resources. That is why it is important to get the most out of the entire experience in order for both the volunteers and the organization to achieve the most benefit. The purpose of this paper is to describe best practices in volunteer management for organizations to consider. I will explore three phases of the volunteer management process: before, during, and after. Additionally, I will provide a personal volunteer experience and assess its effectiveness. My source material consisted of various research articles and journals, and the end result will be an outline of recommendations for organizations to utilize when using volunteers.

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Agent

Created

Date Created
2018-12

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No Vehicle, No Aid: A Literature Review of Humanitarian Aid Logistics and Vehicle Fleet Management

Description

As a part of the supply chain alternative thesis project, various research seminars were attended to understand various topics relevant to the supply chain academic community. After attending these seminars, the topic of humanitarian aid logistics and vehicle fleet management

As a part of the supply chain alternative thesis project, various research seminars were attended to understand various topics relevant to the supply chain academic community. After attending these seminars, the topic of humanitarian aid logistics and vehicle fleet management was selected for review. In order to understand humanitarian logistics, its relevance, and its path forward, a comprehensive literature review was completed to address its current status. Through research and analysis of ten academic studies, four common themes were addressed. Last mile logistics and procurement management styles were two underlying themes or areas of improvement throughout most academic studies. It was found in the majority of studies, various types of statistical modelling were used to prove hypotheses supporting improvement in last mile logistics and procurement management styles. Lastly, among academic studies, interviews and commentary supplied by actual field employees analyzed the feasibility of real-world implementation of proposed solutions. It was concluded that while focusing on improvements related to successful last mile deliveries and procurement management styles are relevant to bettering commercial supply chains, solutions for humanitarian aid logistics must be more specific, microlevel to address the complex needs of each organization. It was also recommended that academic researchers work to close communication and knowledge gaps between themselves and practitioners, in order to provide better context for the problems they attempt to solve.

Contributors

Agent

Created

Date Created
2019-05

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The Procurement Predicament: Replacing 214 Print Devices Across the Nation

Description

Replacing 214 print devices at 24 different sites across North America seemed
like an impossible project for me to manage just one year ago. Having just learned
about procurement a semester ago, and having little experience in the

Replacing 214 print devices at 24 different sites across North America seemed
like an impossible project for me to manage just one year ago. Having just learned
about procurement a semester ago, and having little experience in the corporate world, I
set out as an intern at a company I will refer to as Company A, to undertake this project
with much to learn. I soon learned that replacing printers was not so simple, having to
first complete a contract that been worked on for almost two years. Following that, I had
to build relationships both internally and externally, establishing myself as the project
manager with both the vendor and Company A’s internal team. I sought to achieve
accuracy and efficiency, frequently communicating and verifying inventory before finally
beginning to replace printers across North America. After 7 months of hard-work,
collaboration, and communication, Company A was able to successfully receive all their
new print devices.
Along the way, I learned several lessons regarding goal setting, bottlenecks, and
communication. As the project kept receiving continual delays, I realized the
nonobtainable timeline and goals that were established. I also soon found bottlenecks
were constantly being avoided and pushed into the background, before growing into
large issues as the project progressed. One of the largest bottlenecks being an internal
disagreement on the secure print feature of the print devices. Finally, I found
communication between internal teams was not enough in reducing conflict and
increasing efficiency. From my experience with this project and as an intern, I have
learned many lessons that I will utilize in my professional career in the supply chain
field.

Contributors

Agent

Created

Date Created
2020-05

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An Exploration of Climate Change's Impact on The Coffee Industry

Description

Coffee is one of the most widely consumed beverages in the world, with a staggering 1.4 billion cups of coffee poured a day (Coffee Consumption around the World). One-point six percent of total US GDP is made up by coffee

Coffee is one of the most widely consumed beverages in the world, with a staggering 1.4 billion cups of coffee poured a day (Coffee Consumption around the World). One-point six percent of total US GDP is made up by coffee operations and fuels 1.6 million jobs in the United States (The Global Coffee Industry). However, with an increasingly complex political and economic world, along with the threat of climate change, the world’s coffee supply is at risk of total collapse. There are two primary varieties of coffee consumed in the world, Arabica and Robusta coffee. Most coffee producing countries run along the equator and are generally classified as developing economies. The global south is relied upon for coffee production. “Across Mexico and Central America, over 4 million people depend directly on coffee production for their livelihoods” (An Integrated Framework). Coffee production helps boost these economies and support families financially, with many workers having to support dependent individuals.

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Agent

Created

Date Created
2020-05

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Industrial Benefits and Detractors of Asteroid Mining

Description

Goal of paper: To discuss the benefits and detractors of asteroid mining, and whether this is a task that should be undertaken now, or if something needs to change before real strides can be made in the field. Findings: After

Goal of paper: To discuss the benefits and detractors of asteroid mining, and whether this is a task that should be undertaken now, or if something needs to change before real strides can be made in the field. Findings: After research and looking at what companies are currently doing, I have found several different benefits and detractors of asteroid mining. The main benefit of asteroid mining is acquiring the resources at the end of the project, whether those resources are raw metals being brought back to Earth or water that will be used as fuel for deep space travel. Those resources are extremely valuable and can create a huge profit for the company that acquires them. However, these resources can take an extremely long time to acquire, at least 20 years. So, while this industry can be extremely lucrative, it may take quite a long time and will need plenty of funding and side ventures to stay afloat long enough to reach that goal. Overall, if financed properly asteroid mining can be extremely profitable.

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Agent

Created

Date Created
2017-05

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Introduction to the Sub-fields of Supply Chain Management

Description

The Supply Chain Management department's alternative thesis allows students to explore multiple areas of the supply chain field through sponsored seminars. The goal is to expose the student to research in various aspects of supply chain that they may not

The Supply Chain Management department's alternative thesis allows students to explore multiple areas of the supply chain field through sponsored seminars. The goal is to expose the student to research in various aspects of supply chain that they may not study during their curriculum. The author of this thesis summarizes the seminars that they attended, delving into the following topics: how social networks affect service providers, presented by Gad Allon of The Wharton School at University of Pennsylvania; unauthorized subcontracting, presented by Felipe Caro of the UCLA Anderson School of Management; contract negotiation, presented by Elena Katok of the University of Texas at Dallas; and electronic compliance monitoring, presented by Bradley Staats of the University of North Carolina. The summaries include an explanation of the topic presented by the researcher, the process by which the study was conducted, an analysis of the data and results, and an in-depth look at how the research relates to the supply chain field. Additionally, in accordance with the requirements of the alternative thesis, the author also collects a research anthology of fifteen scholarly articles related to one of the seminar topics. The author chose to focus on the seminar presented by Bradley Staats and how electronic monitoring can affect hand hygiene compliance through the use of RFID in a hospital setting. The author focused their research on the three sub-topics of this seminar: business process monitoring, RFID technology, and compliance. In addition to the summaries of the seminars attended and the annotated research anthology, the author includes a note to provide insight as to why they were interested electronic process compliance monitoring for the purpose of their thesis.

Contributors

Agent

Created

Date Created
2017-12

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Nature's Gift for Anti-Aging

Description

Increasing prices of pharmaceutical grade prescription drugs have caused hospitals, insurance companies, and patients to search for alternative methods of treating illness. The pharmaceutical industry must find ways of lowering the costs associated with prescription drugs to avoid further scrutiny,

Increasing prices of pharmaceutical grade prescription drugs have caused hospitals, insurance companies, and patients to search for alternative methods of treating illness. The pharmaceutical industry must find ways of lowering the costs associated with prescription drugs to avoid further scrutiny, increased regulation, and staggering profits. The use of RFID technology will increase transparency of information flow within the supply chain and reduce costs associated with recalls, counterfeits, and expired products. The failure to reduce costs in pharmaceuticals and decreased profits have introduced natural supplements into the market. Without the need for FDA regulation and clinical trials, the pharmaceutical industry has developed supplements with the potential benefits of increasing lifespan. The organic molecule, resveratrol, and its ability to mimic the effects of caloric restriction increasing lifespan in smaller organisms has translated to its use in humans. With the future of increased lifespan and youthful aging, the study of sirtuin activating compounds (STACS) and telomere lengthening will become the future of anti-aging cosmetics.

Contributors

Agent

Created

Date Created
2015-12

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Goods to Person Technology: A Study on Operations Management in Peak Retail Season

Description

This is a creative thesis project on the topic of the third party logistics industry, and the improvements that are possible through the implementation of goods to person technologies. The scope of the project entails the relationship between Company X,

This is a creative thesis project on the topic of the third party logistics industry, and the improvements that are possible through the implementation of goods to person technologies. The scope of the project entails the relationship between Company X, which is a third party logistics provider, and Company Y, a major toy retailer. This thesis identifies current trends for the third party logistics industry such as rising operating costs and average savings achieved through these business relationships. After identifying the negative trends that Company X is vulnerable to such as high human resources costs, and cost of quality issues. Given the findings derived from industry data, a final recommendation was settled on to improve productivity and ultimately reduce the use of temporary labor for Company X. The implementation of a goods to person technology solution provides the opportunity to reduce hours of operation, man hours, as well as direct and indirect costs such as labor. Research has proven that firms operating in the retail industry rely heavily on temporary labor to handle the seasonal demand brought by the holidays, thus this recommendation could be applied to a variety of operations. The data compiled throughout this thesis have major implications for the third party logistics industry and achieving long term profitability in operations management.

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Agent

Created

Date Created
2016-05