Matching Items (19)

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Consumer Response to Service Failure (Supply Chain Management Alternative Thesis)

Description

The purpose of this thesis is to gain insight into the work of Arizona State University Supply Chain professors, as well as Supply Chain faculty from around the world. In

The purpose of this thesis is to gain insight into the work of Arizona State University Supply Chain professors, as well as Supply Chain faculty from around the world. In order to gain a more thorough understanding of the research, a summary and reflection will be provided for each of the seminars attended. Summaries will include a brief background of the presenters, a summary of their research, and my personal takeaways. The seminars include research from Dr. Srimathy Mohan and Dr. Adegoke Oke from Arizona State University. Each of these professors will cover the topic of their past and/or current research in addition to their findings and key conclusions. Additionally, research from Dr. Barb Flynn of Indiana University and Dr. Seyed Emadi of University of North Carolina will be included. Research from Dr. Flynn is on the subject of understanding adaption to sustainable technologies, specifically within a manufacturing context. Research from Dr. Emadi is on the topic of determining the most effective policies to reduce attrition, specifically in call center businesses.
This thesis also includes a literature review on the subject of consumer responses to service failure. Specifically, it covers 10 articles related to the overarching subject of consumer responses to service failures in a variety of scenarios and industries. Additionally, it includes a section of potential areas for future research, with an emphasis on the growing online cloud services industry. There is room for additional research to be completed in terms of determining where consumers will place their blame for service failures that occur on cloud service platforms such as online gaming.

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Created

Date Created
  • 2019-05

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Supply Chain Alternative Thesis: A Strategic Analysis of COVID-19’s Impact on Small Business Operations and Supply Chain Processes with a Focus on SilverTree Dentistry

Description

My journey through Arizona State University did not start with Supply Chain Management. I began as a Finance Major, but something did not resonate with me. I eventually switched my

My journey through Arizona State University did not start with Supply Chain Management. I began as a Finance Major, but something did not resonate with me. I eventually switched my major to Supply Chain Management in my Junior year, after taking Professor Eddie Davila’s SCM 300 course. The hands-on nature of supply chain management, as well as the broad range of industries it covered, got me hooked. For my alternative thesis, I had to attend four seminars for WPC supply faculty, then write summaries on them. I would then choose one of the four to further extrapolate on and do independent research. However, after attending only two, the COVID-19 outbreak occurred, leading to the cancellation of the remaining seminars. As a result, I was faced with two choices; abandon the thesis project entirely, or work with what I had. With the approval of my director, I decided on the following outline. The first part of this paper will summarize and reflect on the two faculty lectures I was able to attend. The second part of the paper will look at the way COVID-19 has impacted the supply chain of a local business, SilverTree Dentistry. I will use information gathered from the dental office, supplier sites, and online sources as well as from the two faculty lectures to develop a cohesive plan of potential action for SilverTree to better equip themselves and their supply chain to handle the COVID-19 pandemic, as well as how to respond as a small business in future times of crisis. This paper’s focus is on how small business supply chains are disrupted in their areas of supplier selection and supplier power, specifically how those areas affect the business’s spend.

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Created

Date Created
  • 2020-05

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Supply Chain Management Alternative Thesis: A Literature Review of Unintended Consequences

Description

The purpose of this thesis is to better understand the current work and research being done by Supply Chain Management professors from universities from around the world. This paper includes

The purpose of this thesis is to better understand the current work and research being done by Supply Chain Management professors from universities from around the world. This paper includes an explanation of the research being done by four presenters, a summary of their work, and a reflection. These summaries and lectures allowed me to learn about current supply chain research and provide a focus for the rest of my thesis. The seminars include research being done by: Mark Ferguson, Edward Anderson and Rachna Shah. The preceding professors will discuss previous or current research. The second portion of this thesis will include a literature review of papers on the topic of corporate social responsibility and unintended consequences.

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Created

Date Created
  • 2020-12

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Alternate Supply Chain Management Thesis

Description

The purpose of this thesis is to gain a better understanding of current academic research from multiple professional sources and to understand how research in supply chain management and logistics

The purpose of this thesis is to gain a better understanding of current academic research from multiple professional sources and to understand how research in supply chain management and logistics is connected and can be used to generate new conceptual and business performance breakthroughs. The information used in the completion of this summation includes summaries and brief analysis from four different supply chain seminars hosted by Arizona State University supply chain faculty members and invited outside researchers. Beyond this, a comprehensive literature review of the first seminar examines the unintended consequences of health policy and impact of opioid prescribing behavior in the United States. This review encompasses multiple current academic articles that relate to and expand upon the topics discussed in the lecture.

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Created

Date Created
  • 2020-05

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Fundamentals of Blockchain in the Supply Chain

Description

The objective of this paper is to provide an educational diagnostic into the technology of blockchain and its application for the supply chain. Education on the topic is important to

The objective of this paper is to provide an educational diagnostic into the technology of blockchain and its application for the supply chain. Education on the topic is important to prevent misinformation on the capabilities of blockchain. Blockchain as a new technology can be confusing to grasp given the wide possibilities it can provide. This can convolute the topic by being too broad when defined. Instead, the focus will be maintained on explaining the technical details about how and why this technology works in improving the supply chain. The scope of explanation will not be limited to the solutions, but will also detail current problems. Both public and private blockchain networks will be explained and solutions they provide in supply chains. In addition, other non-blockchain systems will be described that provide important pieces in supply chain operations that blockchain cannot provide. Blockchain when applied to the supply chain provides improved consumer transparency, management of resources, logistics, trade finance, and liquidity.

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Created

Date Created
  • 2018-05

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Supply Chain Strategies to Safeguard High-Tech Intellectual Property in Operations Outsourced to China

Description

The surge of United States high-tech firms offshoring operations to China was driven by economic incentives of the early 1990s, low costs of labor, and ample access to an abundance

The surge of United States high-tech firms offshoring operations to China was driven by economic incentives of the early 1990s, low costs of labor, and ample access to an abundance of resources required in high-tech manufacturing. The dawn of the 21st century served as the advent of technological advancement and innovation in congruence with China’s rapid ascension as a prime high-tech manufacturing hub. However, increased allegations of foreign intellectual property (IP) infringement in outsourced research and development (R&D) and manufacturing on behalf of China’s state-owned enterprises (SOE) have evoked concern amongst international speculators, who allege China of weakened intellectual property enforcement and collusive tactics with state-owned enterprises in the cultivation of an anti-competitive marketplace. This thesis applies a trilateral approach to determine the optimal legal, supply chain management, and business strategies to safeguard the intellectual property of high-tech firms with outsourced operations in China.<br/><br/>Firstly, this thesis explores China’s rapid acceleration of manufacturing capabilities in tandem with nationalist initiatives, historical background, and subsequent influence cultural notions; aspirations in attaining global dominance as a high-tech innovator via nationalist programs and incentives. Succeeding is a comparative analysis of intellectual property between the United States and China, associations between intellectual property protection and economic development, and global intellectual property agreeance as set forth by the World Trade Organization (WTO). Following is a legal analysis of China, which assesses legislation, judicial structure, and litigation. Lastly, is an assessment of supply chain management in China, which assesses high-tech outsourcing practices, the vulnerability of intellectual property in research and development, instances of patent infringement, unfair licensing practices, and trade secret misappropriation.

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Created

Date Created
  • 2021-05

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Albania’s Supply Chain & Economic Inefficiencies: Historical and Present-Day Implications

Description

This article serves to provide research and an analysis of the historical and present-day implications of inefficiencies within Albania’s supply chain and economic systems. Several challenges have resulted in a

This article serves to provide research and an analysis of the historical and present-day implications of inefficiencies within Albania’s supply chain and economic systems. Several challenges have resulted in a stagnant business environment within the nation despite ample natural resources, an ideal geographic location, and generally acceptable existing infrastructure. There are three major sectors in the Albanian economy that need substantial improvement, including global trade positioning, transport infrastructure, and the tourism sector. Focusing on strategic improvement within these areas will allow the nation to develop value-driving opportunities and should be investigated further to promote industrial growth and improve Albania’s global economic position.

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Created

Date Created
  • 2021-05

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COVID-19 and Workflow in Healthcare Systems

Description

This essay will provide an analysis of the responsiveness of the world's hospitals to the crisis of the COVID 19 pandemic. This analysis will be focused on determining the previous

This essay will provide an analysis of the responsiveness of the world's hospitals to the crisis of the COVID 19 pandemic. This analysis will be focused on determining the previous adaptiveness of these hospitals and how they became and can become more adaptable in order to effectively handle the next global crisis that we will face. The essay will first examine some of the underlying issues that existed within healthcare institutions immediately prior to the onset of the COVID-19 pandemic. After this, it will next observe some of the general challenges posed by the circumstances of the pandemic, followed by an exploration of what changes took place within hospitals in order to combat these challenges. After this the essay will provide an analysis of the effectiveness of these changes. Lastly, the essay will give recommendations on how international healthcare facilities can take broad steps to be better prepared for the next global health crisis.

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Created

Date Created
  • 2021-05

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THE RETAIL COFFEE INDUSTRY ANALYSIS AND THE COFFEE BREAK HOUSE: A COFFEE SHOP BUSINESS PLAN

Description

The coffee industry is enormous and has grown around the world. Today, 125 million people depend on coffee production for their livelihood, and coffee is consumed in every part of

The coffee industry is enormous and has grown around the world. Today, 125 million people depend on coffee production for their livelihood, and coffee is consumed in every part of the globe. Arizona State University, the largest public university in the United States, gathers a large number of coffee drinkers as college students become dependent on caffeine in order to perform their best in multiple facets of their hectic lives. Researchers realized that there is still a gap that has not been filled in the Tempe retail coffee market. Thus, the objective of this project is to conduct a detailed research on the retail coffee industry, and to craft a profitable business plan for a coffee shop in the Vista del Sol community. The researchers utilized both quantitative and qualitative analysis tools. All survey results, calculations, and maps can be found in the appendices and the Excel file.
To help the readers better understand the industry, the researchers provide a detailed analysis on the retail coffee industry from both macro and micro levels. The Coffee Break House aims to be the leader of the retail coffee industry by delivering consistent, fast and superior service, providing high-quality beverages, being the most inviting store, and having the friendliest staff in a relaxing and welcoming environment. The coffee shop will be owned and operated by four equity investors. The business plan, which includes six major sections, shows investors’ vision and strategic focus.
• Market Situation Analysis
• Marketing Strategy
• Supply Chain Strategy
• Financial Strategy
• Expansion Plan
• Risks
The researchers believe that the Coffee Break House has the potential to become a successful business and provide lucrative returns to potential investors. This is due to the company’s aggressive marketing strategy, establishment of the company as a unique entity in the industry, careful development of its products, a well developed supply chain strategy, and a profitable revenue model.

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Agent

Created

Date Created
  • 2016-05

An International Approach to Humanitarian Supply Chain: Developed vs. Developing Countries and Future Recommendations

Description

The main factor that has brought humanitarian logistics to the forefront of the disaster relief process is simply the general increase in the number of natural disasters that affect our

The main factor that has brought humanitarian logistics to the forefront of the disaster relief process is simply the general increase in the number of natural disasters that affect our world. This increase is due to a few different factors. First, global warming is raising the average temperatures of the oceans, which will bring more intense storms in years to come. Next, the overall increase in global population means that more and more people are affected by these storms. Finally, the increased number of people living in low-lying, coastal regions means that a larger percentage of the population will be affected. Focusing more heavily on humanitarian logistics will help mitigate the amount of suffering by the affected populations. For the purposes of this research paper, humanitarian logistics will be defined as the activities of "planning implementing and controlling the efficient, cost-effective flow of and storage of goods and materials as well as related information, from point of origin to point of consumption for the purpose of alleviating the suffering of vulnerable people" (Thomas and Kopczak, 2005 page 4). A relatively large amount of research has been conducted over the past several decades in regards to humanitarian logistics. However, there is a lack of studies that compare the effectiveness of relief responses on a region-by-region basis. In order to understand why these location-driven logistical differences exist, this study compares and contrasts relief responses from both developed and developing countries. The responses were analyzed in terms of government regulations, beginning infrastructure of the country, relative wealth/GDP of the citizens, and the regional culture. The four disasters that were examined are Hurricane Katrina in the United States, Hurricane Mitch in Honduras, the Tohoku Earthquake and resulting tsunami in Japan, and the Haitian earthquake. These cases are first analyzed separately, and then are evaluated against each other. Each case had its shortcomings in terms of humanitarian logistics. Overall, it was concluded that the governments are typically more involved in developed countries, infrastructure and culture affects all regions, and beginning relative wealth/GDP affects mostly the developing countries. These effects can be both positive and negative; for example, the government regulations in the United States severely hampered the response to Hurricane Katrina, while in Japan the government involvement saved lives and reduced suffering. The other effects are analyzed in depth throughout this paper. Overall, there has never been and probably will never be a perfect relief response that is able to immediately end suffering, but there are many steps to take. These future implications can take various forms. One option is to reduce competition between aid organizations so that they may pool resources and share modes of transportation to both lower cost and increase efficiency of response. Natural disasters are only going to increase in number and severity, so understanding how to respond to them will be integral in the world community moving forward.

Contributors

Created

Date Created
  • 2016-05