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Throughout history, terrorism has had major effects on tourists and tourism destinations that are targeted. When terrorists execute an attack in order to communicate a message, resulting impacts go far beyond lives lost. Included in these impacts is the fear that terror attacks leave on tourists, sometimes creating such an impression that tourists change travel plans as a result. Although there are many studies on destination image, risk perception, and decision-making, very few focus specifically on the millennial generation. Because millennials are changing the travel and tourism scene - as they now make up the largest percentage of the population \u2014 it is important for stakeholders in the tourism industry and DMOs to understand this shift and the implications that come with these changes. This study provides a qualitative analysis of millennials' views, attitudes, and beliefs regarding terror impacted tourist destinations. Specifically, it will explore how millennials develop their destination images, if millennials view international travel to be risky, and if millennials are willing to travel to terror impacted tourist destinations. Using focus group methodology, this study gathered data from students from a number of disciplines, genders, and travel experience, in order to understand the themes listed above. Analysis of the findings and implications for officials and DMOs follow, as well as a conclusion including limitations and recommendations for future studies.
ContributorsBacon, Laura Elizabeth (Author) / Buzinde, Christine (Thesis director) / Nyaupane, Gyan (Committee member) / Department of Management and Entrepreneurship (Contributor) / W. P. Carey School of Business (Contributor) / College of Public Service and Community Solutions (Contributor) / Barrett, The Honors College (Contributor)
Created2017-05
Description
Volunteering can lead to many positive outcomes on individuals in terms of social, psychological, and professional development. This study sought to understand the process and mindset of volunteers and how their experience affects attitudes towards environment. The purpose of this study is to analyze the attitude change of volunteers toward the environment, culture, and community after volunteering at a community of a background different than theirs. In this study, the volunteer setting is in Shonto, a Native American community in the Navajo Nation, Arizona. This study utilized a qualitative research approach. A total of 12 participants were interviewed in this study. All participants were members of Engineers Without Borders (EWB) at Arizona State University and have traveled to Shonto. Questions were asked to participants about their experiences with EWB and their volunteering experiences in Shonto. The main findings were categorized into four themes: 1) motivations; 2) preconceived perceptions and exposure; 3) collaboration and connection; and 4) commonality and reflection. The findings can be described as a process that participants go through in their entire volunteering experience. The first two themes occur before individuals volunteer and the last two themes occur after. First, individuals develop certain motivations to volunteer. Then, the preconceived perceptions of individuals were analyzed, and it was presumed that these perceptions were a result of their upbringing and exposure, or lack thereof, to the community they volunteer at. The last two themes occur after the individuals have volunteered. Individuals are able to collaborate and form a connection with the community, which influences their awareness and their ability to reflect on their experiences. These last two themes are important because they indicate the change of perceptions that volunteers perceive. These findings connect the motivations that volunteers have all the way to their attitude changes after volunteering. Further, findings demonstrate that the preconceived perceptions are influenced by an individual’s upbringing or exposure, but these misconceptions are changed after volunteering experience, which supports contact theory. Through these findings the study contributes to the existing literature on voluntourism. This study is applicable to organizations and tour operators who offer volunteer tourism programs and work with communities of different backgrounds. It can provide individuals an insight to other volunteering experiences.
ContributorsRoman, Brian (Author) / Nyaupane, Gyan (Thesis director) / Legg, Eric (Committee member) / Civil, Environmental and Sustainable Eng Program (Contributor, Contributor) / Barrett, The Honors College (Contributor)
Created2020-05
Description
This study aims to identify the self-reported sustainability goals, practices, and results of the five largest hotel companies that are headquartered in the United States through a comprehensive content analysis of each of their websites. The five companies included in the study are Best Western International, Wyndham Hotels and Resorts, Choice Hotels International, Hilton Worldwide, and Marriott International. The main focus centered on the qualitative information they shared about their goals and implemented practices across the hotels owned and operated by each company. In addition, the published qualitative data was analyzed to look at the reported results of their implemented practices. The results showed a large variety in the level of information that was shared by each of the five companies.
Information was examined using thirteen indicators of sustainability. Eight indicators were chosen that represented environmental sustainability, plus five indicators that represent social and economic sustainability. Based on the information analyzed, each company received a score for each indicator according to the level of information disclosed. This created a sustainability scorecard, with Marriott and Hilton scoring the highest, Wyndham and Best Western scoring the lowest, and Choice Hotels falling in the middle .In summary, it was determined that Hilton is reporting at the highest level, based on the measured indicators in addition to receiving external assurance on their disclosed results from implemented practices, The other four companies have further steps they should take to better communicate their sustainable practices and overall commitment to sustainability.
Information was examined using thirteen indicators of sustainability. Eight indicators were chosen that represented environmental sustainability, plus five indicators that represent social and economic sustainability. Based on the information analyzed, each company received a score for each indicator according to the level of information disclosed. This created a sustainability scorecard, with Marriott and Hilton scoring the highest, Wyndham and Best Western scoring the lowest, and Choice Hotels falling in the middle .In summary, it was determined that Hilton is reporting at the highest level, based on the measured indicators in addition to receiving external assurance on their disclosed results from implemented practices, The other four companies have further steps they should take to better communicate their sustainable practices and overall commitment to sustainability.
ContributorsStefanowski, Stacey Rita (Author) / Nyaupane, Gyan (Thesis director) / Chhabra, Deepak (Committee member) / Watts College of Public Service & Community Solut (Contributor) / School of Accountancy (Contributor) / Department of Management and Entrepreneurship (Contributor) / Barrett, The Honors College (Contributor)
Created2019-05