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Social media analytics for crisis response

Description

Crises or large-scale emergencies such as earthquakes and hurricanes cause massive damage to lives and property. Crisis response is an essential task to mitigate the impact of a crisis. An effective response to a crisis necessitates information gathering and analysis. Traditionally, this process has been restricted to the information collected by first responders on the ground in the affected region or by official agencies such as local governments involved in the response. However, the ubiquity of mobile devices has empowered people to publish information during a crisis through social media, such as the damage reports from a hurricane. Social media has thus emerged as an important channel of information which can be leveraged to improve crisis response. Twitter is a popular medium which has been employed in recent crises. However, it presents new challenges: the data is noisy and uncurated, and it has high volume and high velocity. In this work, I study four key problems in the use of social media for crisis response: effective monitoring and analysis of high volume crisis tweets, detecting crisis events automatically in streaming data, identifying users who can be followed to effectively monitor crisis, and finally understanding user behavior during crisis to detect tweets inside crisis regions. To address these problems I propose two systems which assist disaster responders or analysts to collaboratively collect tweets related to crisis and analyze it using visual analytics to identify interesting regions, topics, and users involved in disaster response. I present a novel approach to detecting crisis events automatically in noisy, high volume Twitter streams. I also investigate and introduce novel methods to tackle information overload through the identification of information leaders in information diffusion who can be followed for efficient crisis monitoring and identification of messages originating from crisis regions using user behavior analysis.

ContributorsKumar, Shamanth (Author) / Liu, Huan (Thesis advisor) / Davulcu, Hasan (Committee member) / Maciejewski, Ross (Committee member) / Agarwal, Nitin (Committee member) / Arizona State University (Publisher)

Created2015

Real Time Estimation of the Calgary Floods Using Limited Remote Sensing Data

Description

Every year, flood disasters are responsible for widespread destruction and loss of human life. Remote sensing data are capable of providing valuable, synoptic coverage of flood events but are not always available because of satellite revisit limitations, obstructions from cloud cover or vegetation canopy, or expense. In addition, knowledge of road accessibility is imperative during all phases of a flood event. In June 2013, the City of Calgary experienced sudden and extensive flooding but lacked comprehensive remote sensing coverage. Using this event as a case study, this work illustrates how data from non-authoritative sources are used to augment traditional data and methods to estimate flood extent and identify affected roads during a flood disaster. The application of these data, which may have varying resolutions and uncertainities, provide an estimation of flood extent when traditional data and methods are lacking or incomplete. When flooding occurs over multiple days, it is possible to construct an estimate of the advancement and recession of the flood event. Non-authoritative sources also provide flood information at the micro-level, which can be difficult to capture from remote sensing data; however, the distibution and quantity of data collected from these sources will affect the quality of the flood estimations.

ContributorsSchnebele, Emily (Author) / Cervone, Guido (Author) / Kumar, Shamanth (Author) / Waters, Nigel (Author) / Ira A. Fulton Schools of Engineering (Contributor)

Created2014-02-18