Matching Items (9)
Description
This dissertation provides a critical analysis of public administration's understanding of the relationship between rational thought and action in its discourse on ethics. It argues that rationalist ethics assume a particular relationship between thought and action: that good knowledge leads to good, proper action. While there have been many critiques of rationalist administrative ethics, scholars have not examined the way in which rationalism persists in the way in which the teaching of ethics is conducted. The use of the case study figures prominently in this. Thus, the dissertation explores the historical and theoretical intersection of rationalism, ethics, and teaching through the lens of the case study. It begins with a history of the pedagogical use of the case study and the institutional transformations of the university. While conventional accounts of the field locate its founding in the United States in the municipal reform movement, here the founding of the field of public administration is recast through connections to reforms in the university including changes in epistemic assumptions, pedagogical methods, and curricular changes in ethics in which the case study is central and remains so as the field develops. The dissertation then considers scholarship in public administration that raises questions about rationalist ethics. Three critical approaches are explored: recognition of the uncertainty and complexity of administrative practice, critique as unmasking of power relationships, and the shift of ethics from an epistemological to an ontological inquiry. The dissertation builds on the work in this third approach and shows how it attempts to articulate a non-rationalist, or immanent, ethics. This ethics is concerned with exploring the conditions that make possible mutually beneficial relationships and meaningful lives from which categorical norms of the good life could emerge. Drawing on the philosophy of Gilles Deleuze and Felix Guattari, it is argued that the distinction Deleuze and Guattari make between "arborescent" and "rhizomatic" knowledge gets to the root of the tension between thought and action and offers an innovative and useful way to advance an immanent, non-rational ethics. The challenge digital technologies and the information society present to the field is considered to illustrate the need to rethink administrative ethics and also the particular usefulness of Deleuze and Guattari in doing so. The dissertation concludes with a discussion of pedagogical practices and classroom examples that encourage a rhizomatic understanding of the theory and practice of public administration.
ContributorsCallen, Jeffrey Craig (Author) / Catlaw, Thomas J (Thesis advisor) / Corley, Elizabeth (Committee member) / Kim, Yushim (Committee member) / Arizona State University (Publisher)
Created2013
Description
In order to be competitive in the hotel market, more and more hotels have proposed various types of "wow" services to inform customers' impressions of the hotel in a positive way. Many customers consider these services excellent, and they often exceed their expectations. However, some "wow" services only generate the effect of amazement instead of meeting customers' needs and wants. Applying the notion of the Zone of Tolerance (ZOT: the range between customers' desired and adequate levels of service expectations) to the unique services provided by the Hotel Royal Chiao Hsi Spa in Taiwan, this research study explores hotel customers' service expectations and perceived service quality while revealing the relationship between service quality, satisfaction, and future behavioral intentions. The findings indicate that the ZOT indeed exists in customers' service expectations through the significant difference between the desired and adequate levels of expectations. In addition, findings indicate that customers have diverse tolerance zones toward different hotel services regarding the perceived level of essentialness. Ultimately, the findings specify that customers' perceived service quality has a direct effect on both customer satisfaction and future behavioral intentions.
ContributorsChiu, Chien-Fen (Author) / Lee, Woojin (Thesis advisor) / Larsen, Dale (Committee member) / Tyrrell, Timothy (Committee member) / Kim, Yushim (Committee member) / Arizona State University (Publisher)
Created2013
Description
Research on government innovation has focused on identifying factors that contribute to higher levels of innovation adoption. Even though various factors have been tested as contributors to high levels of innovation adoption, the independent variables have been predominantly contextual and community characteristics. Previous empirical studies shed little light on chief executive officers' (CEOs) attitudes, values, and behavior. Result has also varied with the type of innovation examined. This research examined the effect of CEOs' attitudes and behaviors, and institutional motivations on the adoption of sustainability practices in their municipalities. First, this study explored the relationship between the adoption level of sustainability practices in local government and CEOs' entrepreneurial attitudes (i.e. risk taking, proactiveness, and innovativeness) and discovery skills (i.e. associating, questioning, experimenting, observing, and networking) that have not been examined in prior research on local government innovation. Second, the study explored the impact of organizational intention to change and isomorphic pressures (i.e., coercive, mimetic, and normative pressures) and the availability and limit of organizational resources on the early adoption of innovations in local governments. Third, the study examines how CEOs' entrepreneurial attitudes and discovery skills, and institutional motivations account for high and low sustaining levels of innovation over time by tracking how much their governments have adopted innovations from the past to the present. Lastly, this study explores their path effects CEOs' entrepreneurial attitudes, discovery skills, and isomorphic pressures on sustainability innovation adoption. This is an empirical study that draws on a survey research of 134 CEOs who have influence over innovation adoption in their local governments. For collecting data, the study identified 264 municipalities over 10,000 in population that have responded to four surveys on innovative practices conducted by the International City/County Management Association (ICMA) in past eight years: the Reinventing local government survey (2003), E-government survey (2004), Strategic practice (2006), and the Sustainability survey (2010). This study combined the information about the adoption of innovations from four surveys with CEOs' responses in the current survey. Socio-economic data and information about variations in form of government were also included in the data set. This study sheds light on the discovery skills and institutional isomorphic pressures that influence the adoption of different types of innovations in local governments. This research contributes to a better understanding of the role of administrative leadership and organizational isomorphism in the dynamic of innovation adoption, which could lead to improvements in change management of organizations.
ContributorsJeong, Wooseong (Author) / Svara, James H. (Thesis advisor) / Kim, Yushim (Thesis advisor) / Chapman, Jeffrey I. (Committee member) / Arizona State University (Publisher)
Created2013
Description
Public risk communication (i.e. public emergency warning) is an integral component of public emergency management. Its effectiveness is largely based on the extent to which it elicits appropriate public response to minimize losses from an emergency. While extensive studies have been conducted to investigate individual responsive process to emergency risk information, the literature in emergency management has been largely silent on whether and how emergency impacts can be mitigated through the effective use of information transmission channels for public risk communication. This dissertation attempts to answer this question, in a specific research context of 2009 H1N1 influenza outbreak in Arizona. Methodologically, a prototype agent-based model is developed to examine the research question. Along with the specific disease spread dynamics, the model incorporates individual decision-making and response to emergency risk information. This simulation framework synthesizes knowledge from complexity theory, public emergency management, epidemiology, social network and social influence theory, and both quantitative and qualitative data found in previous studies. It allows testing how emergency risk information needs to be issued to the public to bring desirable social outcomes such as mitigated pandemic impacts. Simulation results generate several insightful propositions. First, in the research context, emergency managers can reduce the pandemic impacts by increasing the percent of state population who use national TV to receive pandemic information to 50%. Further increasing this percent after it reaches 50% brings only marginal effect in impact mitigation. Second, particular attention is needed when emergency managers attempt to increase the percent of state population who believe the importance of information from local TV or national TV, and the frequency in which national TV is used to send pandemic information. Those measures may reduce the pandemic impact in one dimension, while increase the impact in another. Third, no changes need to be made on the percent of state population who use local TV or radio to receive pandemic information, and the frequency in which either channel is used for public risk communication. This dissertation sheds light on the understanding of underlying dynamics of human decision-making during an emergency. It also contributes to the discussion of developing a better understanding of information exchange and communication dynamics during a public emergency and of improving the effectiveness of public emergency management practices in a dynamic environment.
ContributorsZhong, Wei (Author) / Lan, Zhiyong (Thesis advisor) / Kim, Yushim (Committee member) / Corley, Elizabeth (Committee member) / Lant, Timothy (Committee member) / Jehn, Megan (Committee member) / Arizona State University (Publisher)
Created2012
Description
The purpose of this paper is to examine the impact of various sociolegal practices of urban public park management on the populace that can access a public park. The theories of environmental justice, critiques of distribution theory, Henri Lefebvre's right to the city, and sustainability are used as justification for this analysis: environmental justice considers the social implications of environmental benefits and burdens; critiques of distribution theory reveal the need to look beyond siting and proximity in environmental justice studies of urban parks; Henri Lefebvre's right to the city espouses the right of citizens to inhabit urban areas; and sustainability requires the balance of environmental, economic, and social factors in urban development. Applying these theories to urban parks reveals sociolegal factors that may inhibit public park use by a diverse public, namely environmental gentrification, park ownership, city ordinances, and physical layout. Each of these create barriers to park use by low-income, minority residents; even those that may live in close proximity to the park. These barriers violate environmental justice, right to the city, and sustainability principles in different ways but create two main problems: displacement and policing of vulnerable populations. This paper concludes with policy recommendations to alleviate the problems posed by these barriers.
ContributorsRugland, Erin (Author) / Lucio, Joanna (Thesis director) / Kim, Yushim (Committee member) / School of Public Affairs (Contributor) / School of Social Transformation (Contributor) / Barrett, The Honors College (Contributor)
Created2017-12
Description
It is widely recognized that, compared to others, minority and low-income populations are more exposed to environmental burdens and unwanted land uses like waste facilities. To prevent these injustices, cities and industry need to recognize these potential problems in the siting process and work to address them. I studied Phoenix, AZ, which has historically suffered from environmental justice issues. I examined whether Phoenix considered environmental justice concerns when siting their newest landfill (SR-85) and transfer station (North Gateway Transfer Station). Additionally, I assessed current views on sustainability from members of the Phoenix Transportation and Infrastructure Subcommittee and of decision-makers in the Public Works Department and Solid Waste Division. Using a mixed methods approach consisting of interviews, document analysis, and a demographic assessment of census tracts, I addressed two main research questions:
1. Do the distributions and siting processes of environmental burdens from SR-85 and North Gateway Transfer Station constitute a case of environmental injustice according to commonly held definitions?
2. Do current Solid Waste and council members on the Transportation and Infrastructure subcommittee consider environmental justice, defined as stakeholder engagement, to be a part of sustainability?
The results show that the distribution and siting processes of environmental burdens from these facilities may constitute a case of environmental injustice. While city officials do involve stakeholders in siting decisions, the effects of this involvement is unclear. An analysis of long-term demographic data, however, revealed no significant racial, ethnic, or economic effects due to the locations of the SR-85 and North Gateway Transfer Station.
Interviews with current members of the Transportation and Infrastructure Subcommittee, Public Works Department, and Solid Waste Division indicated that Phoenix’s decision-makers don’t consider environmental justice as part of sustainability. However, they seem to consider stakeholder engagement as important for decision-making.
To help mitigate future injustices, Phoenix needs buffer zone policies for waste facilities and stakeholder engagement policies for decision-making to ensure the public is engaged appropriately in all circumstances. Enacting these policies will help Phoenix become both a more sustainable city and one in which stakeholders have the opportunity to provide feedback and are given decision-making power.
1. Do the distributions and siting processes of environmental burdens from SR-85 and North Gateway Transfer Station constitute a case of environmental injustice according to commonly held definitions?
2. Do current Solid Waste and council members on the Transportation and Infrastructure subcommittee consider environmental justice, defined as stakeholder engagement, to be a part of sustainability?
The results show that the distribution and siting processes of environmental burdens from these facilities may constitute a case of environmental injustice. While city officials do involve stakeholders in siting decisions, the effects of this involvement is unclear. An analysis of long-term demographic data, however, revealed no significant racial, ethnic, or economic effects due to the locations of the SR-85 and North Gateway Transfer Station.
Interviews with current members of the Transportation and Infrastructure Subcommittee, Public Works Department, and Solid Waste Division indicated that Phoenix’s decision-makers don’t consider environmental justice as part of sustainability. However, they seem to consider stakeholder engagement as important for decision-making.
To help mitigate future injustices, Phoenix needs buffer zone policies for waste facilities and stakeholder engagement policies for decision-making to ensure the public is engaged appropriately in all circumstances. Enacting these policies will help Phoenix become both a more sustainable city and one in which stakeholders have the opportunity to provide feedback and are given decision-making power.
ContributorsGarland, P. M. (Patricia M.) (Author) / Golub, Aaron (Thesis advisor) / Boone, Christopher (Committee member) / Kim, Yushim (Committee member) / Arizona State University (Publisher)
Created2015
Description
This three-essay dissertation examines how and why U.S. state governments change the stringency of COVID-19 policies under uncertainty and urgency. The three essays explore the applicability of three theoretical lens - policy diffusion, policy learning, and policy termination - in explaining policy change decisions. The first essay examines how two distinct policy diffusion mechanisms, namely regional emulation and lesson-drawing, shape the initial policy lift decisions during the early stage of the pandemic response. The second essay investigates the role of instrumental and political learning in explaining stringency changes in two directions: expansion and relaxation, during the middle stage of the pandemic response when states began to perceive the pandemic as a new normal. Drawing from the politics-science debate, the third essay investigates how states’ termination decisions regarding the face-mask policy are influenced by political and scientific considerations in the later response stage. By utilizing the fuzzy-set and multi-value Qualitative Comparative Analysis (QCA), the findings from the three essays reveal complex rationales behind policy change decisions. This knowledge is valuable for state policymakers as they navigate the complexity of balancing public health concerns, political interests, and socio-economic goals. Overall, this dissertation aligns with the growing interest among policy scholars and practitioners in enhancing policy response strategies in the face of novel crises. The implications derived from this research are particularly relevant in contexts where urgent and frequent policy adjustments are required to address the ever-changing and creeping nature of the crisis.
ContributorsWang, Chan (Author) / Kim, Yushim (Thesis advisor) / Howell, Anthony (Committee member) / Bienenstock, Elisa J (Committee member) / Mossberger, Karen (Committee member) / Comfort, Louise K (Committee member) / Arizona State University (Publisher)
Created2023
Description
Over the past six years, the use of drones for recreational and commercial purposes has increased dramatically. There are currently over one million registered drones in the United States, and this number is expected to increase in the foreseeable future. For now, drones are a local phenomenon. The operational limitations prevent them from long range activity and federal policies prevent them from operating beyond the visual line of sight of the controller. The localized nature of drone operation makes them a particularly salient issue at the local regulatory level. At this level, cities must contend with the uncertainty of drone operation and a complex regulatory environment. Within a single metropolitan region, there are cities that may attempt to restrict the use of drones through various local ordinances while neighboring cities may have not even considered, let alone adopted, any type of regulation. The reasons behind these policy choices are not clear.
In an effort to understand the factors involved in the decisions to adopt a local drone use policy, this dissertation leverages qualitative methods to analyze the policy process leading to local decisions. The study capitalizes on rich contextual data gathered from a variety of sources for select cities in Orange and Los Angeles Counties. Specifically, this study builds a conceptual framework from policy innovation literature and applies it in the form of content analysis. This initial effort is used to identify the catalysts for policy discussion and the specific innovation mechanisms that support or detract from the decision to adopt a local drone use ordinance. Then, qualitative comparative analysis is used to determine which configuration of factors, identified during the content analysis, contribute to the causal path of policy adoption. Among other things, the results highlight the role that uncertainty plays in the policy process. Cities that adopt a drone use ordinance have low levels of uncertainty, high numbers of registered drone users, and at least two neighboring cities that also have drone use policies. This dissertation makes a modest contribution to policy innovation research, highlights how a configurational analysis technique can be applied to policy adoption decisions, and contains several recommendations for regulating drone use at the local level.
In an effort to understand the factors involved in the decisions to adopt a local drone use policy, this dissertation leverages qualitative methods to analyze the policy process leading to local decisions. The study capitalizes on rich contextual data gathered from a variety of sources for select cities in Orange and Los Angeles Counties. Specifically, this study builds a conceptual framework from policy innovation literature and applies it in the form of content analysis. This initial effort is used to identify the catalysts for policy discussion and the specific innovation mechanisms that support or detract from the decision to adopt a local drone use ordinance. Then, qualitative comparative analysis is used to determine which configuration of factors, identified during the content analysis, contribute to the causal path of policy adoption. Among other things, the results highlight the role that uncertainty plays in the policy process. Cities that adopt a drone use ordinance have low levels of uncertainty, high numbers of registered drone users, and at least two neighboring cities that also have drone use policies. This dissertation makes a modest contribution to policy innovation research, highlights how a configurational analysis technique can be applied to policy adoption decisions, and contains several recommendations for regulating drone use at the local level.
ContributorsNelson, Jake (Author) / Grubesic, Tony H. (Thesis advisor) / Kim, Yushim (Committee member) / Corley, Elizabeth (Committee member) / Mossberger, Karen (Committee member) / Arizona State University (Publisher)
Created2019
Description
Humans have modified land systems for centuries in pursuit of a wide range of social and ecological benefits. Recent decades have seen an increase in the magnitude and scale of land system modification (e.g., the Anthropocene) but also a growing recognition and interest in generating land systems that balance environmental and human well-being. This dissertation focused on three case studies operating at distinctive spatial scales in which broad socio-economic or political-institutional drivers affected land systems, with consequences for the environmental conditions of that system. Employing a land system architecture (LSA) framework and using landscape metrics to quantify landscape composition and configuration from satellite imagery, each case linked these drivers to changes in LSA and environmental outcomes.
The first paper of this dissertation found that divergent design intentions lead to unique trajectories for LSA, the urban heat island effect, and bird community at two urban riparian sites in the Phoenix metropolitan area. The second paper examined institutional shifts that occurred during Cuba’s “special period in time of peace” and found that the resulting land tenure changes both modified and maintained the LSA of the country, changing cropland but preserving forest land. The third paper found that globalized forces may be contributing to the homogenizing urban form of large, populous cities in China, India, and the United States—especially for the ten largest cities in each country—with implications for surface urban heat island intensity. Expanding knowledge on social drivers of land system and environmental change provides insights on designing landscapes that optimize for a range of social and ecological trade-offs.
The first paper of this dissertation found that divergent design intentions lead to unique trajectories for LSA, the urban heat island effect, and bird community at two urban riparian sites in the Phoenix metropolitan area. The second paper examined institutional shifts that occurred during Cuba’s “special period in time of peace” and found that the resulting land tenure changes both modified and maintained the LSA of the country, changing cropland but preserving forest land. The third paper found that globalized forces may be contributing to the homogenizing urban form of large, populous cities in China, India, and the United States—especially for the ten largest cities in each country—with implications for surface urban heat island intensity. Expanding knowledge on social drivers of land system and environmental change provides insights on designing landscapes that optimize for a range of social and ecological trade-offs.
ContributorsStuhlmacher, Michelle (Author) / Turner, II, Billie L. (Thesis advisor) / Georgescu, Matei (Thesis advisor) / Frazier, Amy E. (Committee member) / Kim, Yushim (Committee member) / Arizona State University (Publisher)
Created2020