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This dissertation examines the factors related to the success of host country field offices established by international Non-Governmental Organizations (NGOs). Further, this dissertation examines NGO field office mission success in the context of working with foreign host governments and clients. This dissertation is a case of the field offices of

This dissertation examines the factors related to the success of host country field offices established by international Non-Governmental Organizations (NGOs). Further, this dissertation examines NGO field office mission success in the context of working with foreign host governments and clients. This dissertation is a case of the field offices of The Nature Conservancy in South and Central America. The principal research aim is to identify the primary factors that are related to success of field offices. Success is identified as a multidimensional concept. A conceptual model for success is developed. The conceptual model derived causal factors from the literature and captured categories of variables such as: (1) managerial tactics and techniques dictated by the NGO and adopted by field office leaders; (2) the distance between cultural features of the host country and those of the country of origin of the field office manager and personnel; and, (3) characteristics of the host country government. The dissertation: (1) utilizes a working definition of NGO drawn from the scholarly literature in the field; (2) describes the role of field offices (located in host countries) in the calculus of "home office" goal achievement; (3) discusses the types of "change"--delivery of goods, delivery of services, changes in behavior, changes in norms or attitudes--that field offices may have and how they differ in the challenges they create for field office managers; and, (4) develops a conceptual definition for success. This dissertation is concerned with the factors associated with success in the international NGO's field office. A model of success predictors is tested in this work. The findings suggest that the field offices mission success may be affected by local culture but this was not an issue for the organization studied. Mission success as perceived by the field seems to be a product of organizational culture. The contribution of the research to academic literature is that this study is both an exploratory and descriptive study of how NGO mission is carried out in the field and the impacts of national and organizational culture on mission success.
ContributorsKraeger, Patsy (Author) / Cayer, N. Joseph (Thesis advisor) / Yoshioka, Carlton A. (Committee member) / Lan, Zhiyong (Committee member) / Arizona State University (Publisher)
Created2011
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Most of challenges facing today's government cannot be resolved without collaborative efforts from multiple non-state stakeholders, organizations, and active participation from citizens. Collaborative governance has become an important form of management practice. Yet the success of this inclusive management approach depends on whether government agencies and all other involved parties

Most of challenges facing today's government cannot be resolved without collaborative efforts from multiple non-state stakeholders, organizations, and active participation from citizens. Collaborative governance has become an important form of management practice. Yet the success of this inclusive management approach depends on whether government agencies and all other involved parties can collectively deliberate and work toward the shared goals. This dissertation examines whether information technology (IT) tools and prior cooperative interactions can be used to facilitate the collaboration process, and how IT tools and prior cooperative interactions can, if at all, get citizens and communities more engaged in collaborative governance. It focuses on the individual and small groups engaged in deliberating on a local community problem, which is water sustainability in the Phoenix metropolitan area. Experiments were conducted to compare how people deliberate and interact with each other under different IT-facilitated deliberation environments and with different prehistory of interactions. The unique experimental site for this research is a designed deliberation space that can seat up to 25 participants surrounded by the immersive 260-degree seven-screen communal display. In total, 126 students from Arizona State University participated in the experiment. The experiment results show that the deliberation spaces can influence participants' engagement in the collaborative efforts toward collective goals. This dissertation demonstrates the great potential of well-designed IT-facilitated deliberation spaces for supporting policy deliberation and advancing collaborative governance. This dissertation provides practical suggestions for public managers and community leaders on how to design and develop the desired features of IT-facilitated interaction environments for face-to-face and computer-mediated online public deliberation activities. This dissertation also discusses lessons and strategies on how to build a stronger sense of community for promoting community-based efforts to achieve collective goals.

ContributorsHu, Qian (Author) / Cayer, N. Joseph (Thesis advisor) / Lan, Zhiyong (Thesis advisor) / Johnston, Erik W., 1977- (Committee member) / Shangraw, Ralph (Committee member) / Arizona State University (Publisher)
Created2011
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This research examines the use of innovative mechanisms for encouragement of citizen participation in the governance, policy, and decision making processes using case studies of Washington, DC, the United States and Seoul, South Korea for comparison. The research illustrates ways of encouraging development of citizen participation using innovative mechanisms

This research examines the use of innovative mechanisms for encouragement of citizen participation in the governance, policy, and decision making processes using case studies of Washington, DC, the United States and Seoul, South Korea for comparison. The research illustrates ways of encouraging development of citizen participation using innovative mechanisms through comparative study. This research used a comparative case study of the two cities which focuses on how the two governments apply ICTs and foster citizen participation, what similarities and differences there are between the two city governments' performance and practices, and what may cause these similarities and differences. For the research, websites and citizen participation practices of Washington, DC and Seoul using innovative technologies - Citizen Summit and Seoul Oasis - are reviewed and compared using the categories of general capacity, actor, legal aspect, management, and evaluation. As capitals of the United States and South Korea, Washington, DC and Seoul lead the encouragement of citizen participation, and the two cities' specific practices are recognized as exemplary. The findings describe encouragement of citizen participation using innovative technologies in governance, policy, and decision making processes of Washington, DC and Seoul as well as similarities and differences. Both cities commonly use Government 2.0. Through Government 2.0, citizens can participate and influence the results and effects of policy. Also, governments secure transparency, legitimacy, and efficiency through direct communication with citizens. The study illustrates how citizen participation using innovative technologies can support civic engagement in local government. Strong leadership of the mayor is a common driving force of the two cities in initiating and implementing the Citizen Summit and Seoul Oasis. Different contexts of the two cities influence ways to initiate and utilize innovative technologies. Washington, DC implemented a practice combining public meeting and small group discussion using innovative technologies. On the other hand, Seoul initiated a new citizen participation practice based on the Internet. The results of the research show that innovative mechanisms allow adopting new government-citizen relationships in both cities.
ContributorsChung, So Yoon (Author) / Cayer, N. Joseph (Thesis advisor) / Svara, James H. (Committee member) / Lan, Gerald Z (Committee member) / Arizona State University (Publisher)
Created2011
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ABSTRACT This multi-case study research, using qualitative and quantitative methods, examines, compares, and validates the traits, behaviors, and formulas for success utilized by four experienced, long-term, exemplary executives who lead nonprofit organizations (NPOs) that serve homeless and "at risk" populations. Service longevity is a measure of success in this study

ABSTRACT This multi-case study research, using qualitative and quantitative methods, examines, compares, and validates the traits, behaviors, and formulas for success utilized by four experienced, long-term, exemplary executives who lead nonprofit organizations (NPOs) that serve homeless and "at risk" populations. Service longevity is a measure of success in this study and each leader subject must have served a minimum of five years at their NPO to participate, though most have been leading their respective NPOs far longer. An NPO leader affects not only an organization but individual constituents and the entire community. Each leader subject is considered successful by numerous constituents and the community. Anyone is at risk for homelessness and its effects on the entire community are boundless. Traits and formulas for success are measured using three surveys: Kouzes & Posner's 360 LPI and Most Admired Characteristics surveys and Cialdini's Influence IQ Test. Additional data sources are personal interviews, organizational 990s, annual reports, and other financial and programmatic data. The instruments for data analysis are a Likert 7 Point Importance Scale used for the program and organizational evaluations by NPO professional outside raters and the Strategic Plan. Analytic tools are the Pearson Product Moment Correlations, the organization's 990s, a 3 year annual report comparison, and participant observation. This study measures the leaders against the ideal. One common theme among all the leaders is consistency, one of Cialdini's Six Principles of Influence; ii
ContributorsOstrom, Martha (Author) / Cayer, N. Joseph (Thesis advisor) / Cialdini, Robert B. (Committee member) / Schlacter, John L (Committee member) / Arizona State University (Publisher)
Created2011