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The effects of procedural justice and police performance on citizens' satisfaction with police

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It is hypothesized that procedural justice influences citizens' satisfaction with the police. An alternative argument holds that police performance measures, such as perceptions of crime and safety, are more salient. This study empirically investigates the predictive validity of both theoretical arguments. Using mail survey data from 563 adult residents from…

It is hypothesized that procedural justice influences citizens' satisfaction with the police. An alternative argument holds that police performance measures, such as perceptions of crime and safety, are more salient. This study empirically investigates the predictive validity of both theoretical arguments. Using mail survey data from 563 adult residents from Monroe County, Michigan, a series of linear regression equations were estimated. The results suggest that procedural justice is a robust predictor of satisfaction with police. In contrast, several police performance measures failed to predict satisfaction with police. Overall, these findings support Tyler and Huo's (2002) contention that judgments regarding whether police exercise their authority in a procedurally-just fashion influence citizens' satisfaction with police more than fear of crime, perceptions of disorder, and the like.
ContributorsSmith, Stacey (Author) / Reisig, Michael D (Thesis advisor) / Ready, Justin (Committee member) / Holtfreter, Kristy (Committee member) / Arizona State University (Publisher)
Created2012
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The impact of procedural injustice during police-citizen encounters: the role of officer gender

Description
This study examined the effects of procedural injustice during hypothetical police-citizen encounters. Specifically, the main effects of procedural injustice on emotional responses to police treatment, components of police legitimacy, and willingness to cooperate with the police were assessed. Importantly, this study also tested whether the effect of procedural injustice was…

This study examined the effects of procedural injustice during hypothetical police-citizen encounters. Specifically, the main effects of procedural injustice on emotional responses to police treatment, components of police legitimacy, and willingness to cooperate with the police were assessed. Importantly, this study also tested whether the effect of procedural injustice was invariant across officer gender. A factorial vignette survey that consisted of two different police encounter scenarios (i.e., potential stalking incident and traffic accident) was administered to a university-based sample (N = 525). Results showed that the effect of procedural injustice during such encounters had a powerful and significant influence on participants’ emotional responses (e.g., anger), legitimacy perceptions, and the willingness to cooperate. These effects appeared to be consistent regardless of whether the treatment was doled out by a male or female police officer. Implications of the findings in terms of theory and future research are discussed.
ContributorsBrown, Katharine Leigh (Author) / Reisig, Michael D (Thesis advisor) / Holtfreter Reisig, Kristy L (Committee member) / Telep, Cody W. (Committee member) / Arizona State University (Publisher)
Created2019