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Description
Complaints, characterized by LaForest (2002), are expressions "of dissatisfaction addressed by an individual A to an individual B concerning behavior on the part of B that A feels is unsatisfactory," (p. 1596) have been studied in the language of English speakers since the 1980's (Boxer, 1993a; 1993b; 1996; House &

Complaints, characterized by LaForest (2002), are expressions "of dissatisfaction addressed by an individual A to an individual B concerning behavior on the part of B that A feels is unsatisfactory," (p. 1596) have been studied in the language of English speakers since the 1980's (Boxer, 1993a; 1993b; 1996; House & Kasper, 1981; Murphy & Neu, 1996; Trenchs, 1995; Vázquez, 2011; Wolfe & Powell, 2006). However, only a few studies on Spanish-language complaints have been carried out (Bolívar, 2002a; Márquez Reiter, 2005; Pinto & Raschio, 2008). Due to the lack of studies analyzing complaints among second generation Mexican-American Spanish-English bilinguals in the United States, role-plays were collected from 21 participants, ten males and eleven females, who interacted with a female interlocutor. The data was analyzed using Spencer-Oatey's (2005) Rapport Management in order to gain a better understanding of this population's politeness strategies used in complaining both in Spanish and English. In addition to acting out the role-plays, the participants were asked to fill out a Language Experience and Proficiency Questionnaire (LEAP-Q), in order to assess language proficiency. Upon completion of the role-plays, the participants completed a post role-play questionnaire, which evaluated their impressions of the interactions. The strategies used in the complaints included, but were not limited to: complaining/accusing, reason/explanation/ justification, threatening, suggesting/requesting/commanding, and providing information. The results showed that for the Spanish complaints the participants preferred the use of reason/explanation/justification, while they preferred suggesting/requesting/commanding in the English complaints. In addition, in both situations the participants chose to respect the association principle, however, this result was not statistically significant. With respect to face sensitivities, the participants chose to enhance the interlocutor's identity face in both the English and Spanish. It is concluded that these participants do not demonstrate a transfer of strategies from one language to another. Furthermore, no significant gender differences were observed. Moreover, the participants show a tendency toward positive politeness, which falls in line with other Hispanic cultures such as Cubans, Spaniards, Argentineans, Uruguayans, Peruvians, and Venezuelans. Although this study adds to the literature of Spanish in the U.S. pragmatics, further study of this population is needed.
ContributorsElias, Mariam (Author) / García Fernandez, Carmen (Thesis advisor) / Lafford, Barbara (Thesis advisor) / Cerron-Palomino, Alvaro (Committee member) / Arizona State University (Publisher)
Created2013
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Description
A number of studies have been carried out on Spanish pragmatics and the speech act of refusals (Félix-Brasdefer 2006; García 1992). Many studies have also been conducted on the teaching of pragmatics and speech acts in the classroom (García 1996; Koike 1989). However, to date, not many studies have been

A number of studies have been carried out on Spanish pragmatics and the speech act of refusals (Félix-Brasdefer 2006; García 1992). Many studies have also been conducted on the teaching of pragmatics and speech acts in the classroom (García 1996; Koike 1989). However, to date, not many studies have been conducted analyzing the acquisition of Spanish refusals in the classroom. To the author's knowledge, no study has investigated the acquisition of Spanish refusals at the various different levels in a university. Therefore, this study will analyze whether there is a significant effect of the level of Spanish instruction of intermediate and advanced university L2 learners on their ability to carry out appropriate refusals. Through discourse completion tests, data from students at the Spanish 202 and 314 levels will be analyzed to see how closely they compare to native Spanish speakers in their refusals. The results will be compared with previous studies on refusals in order to create a teaching plan for acquiring this speech act.
ContributorsSnider, Derek (Author) / Lafford, Barbara (Thesis advisor) / García, Carmen (Thesis advisor) / Cerron-Palomino, Alvaro (Committee member) / Arizona State University (Publisher)
Created2014
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Description
The use of blogging tools in the second language classroom has been investigated from a variety of theoretical and methodological perspectives (Alm, 2009; Armstrong & Retterer, 2008; Dippold, 2009; Ducate & Lomicka, 2008; Elola & Oskoz, 2008; Jauregi & Banados, 2008; Lee, 2009; Petersen, Divitini, & Chabert, 2008; Pinkman, 2005;

The use of blogging tools in the second language classroom has been investigated from a variety of theoretical and methodological perspectives (Alm, 2009; Armstrong & Retterer, 2008; Dippold, 2009; Ducate & Lomicka, 2008; Elola & Oskoz, 2008; Jauregi & Banados, 2008; Lee, 2009; Petersen, Divitini, & Chabert, 2008; Pinkman, 2005; Raith, 2009; Soares, 2008; Sun, 2009, 2012; Vurdien, 2011; Yang, 2009) and a growing number of studies examine the use of microblogging tools for language learning (Antenos-Conforti, 2009; Borau, Ullrich, Feng, & Shen, 2009; Lomicka & Lord, 2011; Perifanou, 2009). Grounded in Cultural Historical Activity Theory (Engestrom, 1987), the present study explores the outcomes of a semester-long project based on the Bridging Activities framework (Thorne & Reinhardt, 2008) and implemented in an intermediate hybrid Spanish-language course at a large public university in Arizona, in which students used microblogging and blogging tools to collect digital texts, analyze perspectives of the target culture, and participate as part of an online community of language learners with a broader audience of native speakers. The research questions are: (1) What technology is used by the students, with what frequency and for what purposes in both English and Spanish prior to beginning the project?, (2) What are students' values and attitudes toward using Twitter and Blogger as tools for learning Spanish and how do they change over time through their use in the project during the semester course?, and (3) What tensions emerge in the activity systems of the intermediate Spanish-language students throughout the process of using Twitter and Blogger for the project? What are the underlying reasons for the tensions? How are they resolved? The data was collected using pre-, post-, and periodic surveys, which included Likert and open-ended questions, as well as the participants' microblog and blog posts. The quantitative data was analyzed using descriptive statistics and the qualitative data was analyzed to identify emerging themes following the Constant Comparative Method (Glaser & Strauss, 1967). Finally, three participant outliers were selected as case studies for activity theoretical analysis in order to identify tensions and, through their resolution, evidence of expansive learning.
ContributorsAlvarado, Margaret (Author) / Lafford, Barbara (Thesis advisor) / González, Verónica (Committee member) / Cerron-Palomino, Alvaro (Committee member) / Arizona State University (Publisher)
Created2015
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Description
Although pragmatic analyses based on empirical data have been conducted throughout most of the Spanish-speaking world, Central America remains the most underrepresented region. This study examines the pragmatic strategies used by female Spanish speakers of Nicaragua and Panama in an advice-giving context. The data consists of eighteen role-plays recorded in

Although pragmatic analyses based on empirical data have been conducted throughout most of the Spanish-speaking world, Central America remains the most underrepresented region. This study examines the pragmatic strategies used by female Spanish speakers of Nicaragua and Panama in an advice-giving context. The data consists of eighteen role-plays recorded in Masaya, Nicaragua and Panama City, Panama in June and July of 2011. In the role-play situation, the interlocutor (fixed-role) requests advice from the participant, her best friend, regarding a serious issue in her marriage. The participant's advice-giving strategies are classified according to a categorization adapted from Blum-Kulka's request strategy taxonomy. This allows for a statistical analysis of how these strategies correspond to the three elements of Spencer Oatey's rapport management approach: behavioral expectations, face sensitivities and interactional wants. The results indicate strong similarities between participants from Nicaragua and Panama, both electing to respect all components of the association principle and to violate the equity principle, especially its autonomy control component. These results suggest that, at least in this advice-giving context between intimates, both Nicaraguan and Panamanian Spanish speakers prefer to impose their opinions and suggestions rather than respect the person's right to be treated fairly (i.e. equity principle) as well as to maintain a rapport-enhancing orientation rather than preserve their right to associate with others (i.e. association principle). The results of the pragmatic analysis show similarities with other research on directives in the Spanish-speaking world, including empirical studies in the Dominican Republic, Cuba, Venezuela and Spain. Specifically, these cultures are all associated with direct strategies and less mitigation, positive politeness, conventional indirectness and high involvement.
ContributorsPlatz, Ryan (Author) / García, Carmen (Thesis advisor) / Cerron-Palomino, Alvaro (Committee member) / Lafford, Barbara (Committee member) / Arizona State University (Publisher)
Created2012