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This phenomenological qualitative study examines the experiences of volunteer tourism on host communities using social representations theory. The experiences of three stakeholder-groups (community residents, volunteers, and nongovernmental organizations) are considered. Overall objectives of this project are to investigate the following questions: a) what are the effects of volunteer tourism on

This phenomenological qualitative study examines the experiences of volunteer tourism on host communities using social representations theory. The experiences of three stakeholder-groups (community residents, volunteers, and nongovernmental organizations) are considered. Overall objectives of this project are to investigate the following questions: a) what are the effects of volunteer tourism on a community as perceived by different stakeholders; b) what effects do volunteer tourists have on the community compared to other forms of tourism as perceived by different stakeholders; c) how do the various stakeholders perceive the different forms of tourism in communities in which they live or work; and d) why and how do nongovernmental organizations (NGOs) use volunteer tourism as a strategy for their projects. This study attempts to describe and interpret these meanings with a high degree of depth and richness using interviews, observation, and document analysis. Each chapter is written as a stand-alone paper to be published in a journal and describes the perspectives of the three groups interviewed with the final chapter a summary and comparison from all three groups. Findings show that there are both positive and negative impacts of volunteer tourism in favela communities, with the majority of the three groups expressing its positives and its importance to the community. All groups mentioned similar positive and negative elements of volunteer tourism with some elements that were unique to each group. This study also attempted to compare and contrast the differences between volunteer tourism and favela tours. The findings show that volunteer tourism helps recreate the social representations of the favela thereby improving self-esteem in the community, helps breakdown preconceptions, and helps create community pride. The community feels as equals with the volunteers and describes the interactions as friendships, sharing cultural experiences, and exchanging of knowledge. Conversely, all three groups described favela tours as dehumanizing using words like `safari tour' or `zoo tour' and felt that their community was being sold as a commodity. However, the interviews showed that all three groups, although had strong opinions about the ethical implications of favela tours, still felt conflicted when comparing it with some of the potential social and economic benefits that it may bring.
ContributorsAquino, Jessica Faustini (Author) / Andereck, Kathleen (Thesis advisor) / Mcgehee, Nancy (Committee member) / Phillips, Rhonda (Committee member) / Wang, Lili (Committee member) / Arizona State University (Publisher)
Created2013
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Description
A researcher reflects using a close reading of interview transcripts and description to share what happened while participating in multiple roles in a larger ethnographic study of the acculturation process of deaf students in kindergarten classrooms in three countries. The course of this paper will focus on three instances that

A researcher reflects using a close reading of interview transcripts and description to share what happened while participating in multiple roles in a larger ethnographic study of the acculturation process of deaf students in kindergarten classrooms in three countries. The course of this paper will focus on three instances that took place in Japan and America. The analysis of these examples will bring to light the concept of taking on multiple roles, including graduate research assistant, interpreter, cultural mediator, and sociolinguistic consultant within a research project serving to uncover challenging personal and professional dilemmas and crossing boundaries; the dual roles, interpreter and researcher being the primary focus. This analysis results in a brief look at a thought provoking, yet evolving task of the researcher/interpreter. Maintaining multiple roles in the study the researcher is able to potentially identify and contribute "hidden" knowledge that may have been overlooked by other members of the research team. Balancing these different roles become key implications when interpreting practice, ethical boundaries, and participant research at times the lines of separation are blurred.
ContributorsHensley, Jennifer Scarboro (Author) / Tobin, Joseph (Thesis advisor) / Artiles, Alfredo (Committee member) / Horejes, Thomas (Committee member) / Arizona State University (Publisher)
Created2011
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Description
Whale watching has been hailed by environmental non-governmental organizations like Greenpeace and the International Fund for Animal Welfare as a responsible form of tourism that has the potential to enhance conservation outcomes for cetaceans, while also supporting the economic development of coastal communities. Tourism research suggests that while it is

Whale watching has been hailed by environmental non-governmental organizations like Greenpeace and the International Fund for Animal Welfare as a responsible form of tourism that has the potential to enhance conservation outcomes for cetaceans, while also supporting the economic development of coastal communities. Tourism research suggests that while it is possible for whale watching to provide these benefits, it may also have considerable costs to members of host communities and cetaceans. My dissertation sought to gather data on the economic, ecological, and social impacts of whale watching in the Caribbean in order to evaluate the industry's performance in the region. My project thus took the form of three sub-projects. The first used an ordinary least squares analysis to examine the relationship between Caribbean country characteristics and whale watching expenditures. This analysis showed that a country's level of development changes the strength of correlations, that mass tourism development is negatively associated with whale watching profits, and that cetacean biodiversity and whale watching regulations designed to protect cetaceans both had positive relationships with the whale watching industry. In the second sub-project, I developed an index of Caribbean cetacean vulnerability to the negative impacts of whale watching with a traditional literature review informed by systematic methods. The index illustrated that both target and non-target species had vulnerabilities, and that regulations addressing these issues in the Caribbean were lacking overall. Considerable gaps in data were also identified. Finally, I used qualitative interviews in Dominica and the Dominican Republic to gather information on resident perceptions of whale watching. This analysis revealed overall positive perceptions of the industry in both countries, but also uncovered considerable levels of social conflict surrounding whale watching. Taken together, the results of my study suggest that better regulatory structures, investment in the local community, and efforts to maximize cooperation are needed in order for the Caribbean whale watch industry to better serve local communities, while mitigating its impacts on cetaceans.
ContributorsRaschke, Bonnie Jean (Author) / Kinzig, Ann (Thesis advisor) / Andereck, Kathleen (Committee member) / Gerber, Leah (Committee member) / Minteer, Ben (Committee member) / Perrings, Charles (Committee member) / Arizona State University (Publisher)
Created2017
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Description
Engagement as a concept and emerging theory has been explored, but key elements have not been clearly described, and as such, work has not been comprehensive in nature. Research was needed to explore the concept and theory of engagement in general, as well its application to the study of volunteer

Engagement as a concept and emerging theory has been explored, but key elements have not been clearly described, and as such, work has not been comprehensive in nature. Research was needed to explore the concept and theory of engagement in general, as well its application to the study of volunteer tourism. Additional research was also needed to incorporate youth perspectives of a volunteer tourism program, along with exploration of engagement impacts on program youth. The purpose of this case study was to explore participant engagement in a volunteer tourism youth education program and impacts on program youth as perceived by program participants (volunteer tourist teachers, adult residents, and program youth). Confined within the Engagement Theoretical Framework, data were retrieved from nonprofit documents and websites, researcher observations, individual interviews, and focus groups (two focus groups used participant generated photo elicitation method).

Findings suggest participant engagement in a volunteer tourism program is related to the themes of connection, communication, and hope. The primary reason participant engagement in this program is due to the Mpingo (tree), the symbolic bridge between community members and volunteer tourist teachers. This culturally relevant symbol has linkages to the study of signs (or symbols) called semiotics. Through volunteers traveling to this area to teach, this culturally relevant symbol helps to connect, aids in the communication between, and gives hope to, participants. Significant contributions of this study to literature include: volunteer tourist and community member engagement plays an important role in the planning, and the sustaining, of volunteer tourism community development programs today; program youth perspectives about program impacts may result in prospective youth leadership and future adult civic engagement; program skill matched volunteers are likely to be repeat volunteers which leads to group cohesion and program sustainability; and the major theme of hope appears to be a significant motive for program participation in a community development project. In terms of deep meaning ascribed to culturally relevant symbols, this unique finding contributes to engagement research by understanding there are multiple dimensions involved in a diverse group of participants engaged in a specific community program.
ContributorsOlsen, Lana Margaret (Author) / Andereck, Kathleen (Thesis advisor) / Buzinde, Christine (Committee member) / Vogt, Christine (Committee member) / Mantie, Roger (Committee member) / Arizona State University (Publisher)
Created2018
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Description
After many decades of promoting sustainable tourism and development, the world faces the pressing issue of overtourism. Overtourism is viewed as the condition where the growth of visitor volume puts destinations’ capacity under pressure resulting in many negative impacts on the environment, economy, culture, and society. It causes many community

After many decades of promoting sustainable tourism and development, the world faces the pressing issue of overtourism. Overtourism is viewed as the condition where the growth of visitor volume puts destinations’ capacity under pressure resulting in many negative impacts on the environment, economy, culture, and society. It causes many community residents to resent tourism development. Visitors are concerned about their travel experience in overcrowded places. Understanding overtourism is necessary for destination management. This dissertation includes three studies to: 1) review the phenomenon of overtourism; 2) examine the perceptions of local residents and test the relationship between their satisfaction with quality of life and level of support for tourism development in overtourism context; and 3) examine the management of stakeholder involvement in an evidence-based sustainable tourism plan that aims to address overtourism. Different research methods are employed in the three studies of the dissertation: a conceptual paper based on literature review; a concurrent triangulation approach using both quantitative and qualitative data collected from a survey with host community; and a case study involving analysis of documents related to a sustainable tourism plan and in-depth interviews with key informants who were involved in developing the plan. Several theoretical or conceptual frameworks are used to guide research, including those that consider the relationship between residents’ satisfaction with QOL and their support for tourism development, crowding theory, stress coping framework, place attachment, and a multi-stakeholder involvement management framework. Sedona, a destination that is concerned about overtourism, was chosen to be the research site for two of the studies. Study 1 reveals the complexity of overtourism and pinpoints important aspects and details (e.g., causes, impacts) that need to be considered while solving overtourism. Study 2 investigates impacts of overtourism on the quality of life of the host community and identifies different ways residents cope with the crowding condition. Residents’ support for tourism development is influenced by their satisfaction with quality of life and possibly by their attachment to destination. Study 3 documents a comprehensive mechanism to manage stakeholder involvement and utilization of evidence in a sustainable tourism plan. Findings are helpful for destination management.
ContributorsPham, Kim (Author) / Andereck, Kathleen (Thesis advisor) / Vogt, Christine (Thesis advisor) / Nyaupane, Gyan (Committee member) / Morgan, Mark (Committee member) / Arizona State University (Publisher)
Created2023
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Description
Wildlife has been critically affected by human-induced change and in some areas, species extinction may be as high as 35%. Despite the overwhelming evidence of species extinction, habitat loss, and global climate change, current public support for conservation programs is low. One potential way to promote pro-conservation behavior is through

Wildlife has been critically affected by human-induced change and in some areas, species extinction may be as high as 35%. Despite the overwhelming evidence of species extinction, habitat loss, and global climate change, current public support for conservation programs is low. One potential way to promote pro-conservation behavior is through transformative experiences as outlined in Mezirow’s Transformative Learning Theory (TLT). TLT works to explain the process through which people create new worldviews that can influence both attitudes and behaviors. This mixed methods dissertation seeks to understand transformative experiences and their short-term consequences in the context of wildlife viewing opportunities. Three studies were conducted to: 1) explore the key components of wildlife experiences that prompt transformation; 2) compare transformative experiences and visitor outcomes across captive and natural wildlife viewing opportunities; and 3) understand the short-term impacts of a natural gorilla-based wildlife viewing opportunity. The first study used semi-structured photo elicitation interviews. These interviews uncovered three major themes that provide evidence of critical components for fostering transformation during wildlife encounters. These themes were used to create two novel scales assessing transformative wildlife experiences. The second study used onsite visitor surveys to compare TLT and visitor outcomes at the North Carolina Zoo and at the Dian Fossey Gorilla Fund’s Conservation Gallery in Rwanda. Structural equation modeling showed that onsite transformation occurred at both sites and directly influenced conservation caring, which mediated the relationship between onsite transformation and species- and biodiversity-oriented behavioral intentions. The final study included a follow-up questionnaire for visitors from the gorilla trekking experience 4-months after their trek. Hierarchical cluster analysis revealed three distinct levels of short-term response to the trek. Qualitative results from the follow-up questionnaire were also considered in the context of the three groups. Overall, this dissertation adds to the growing body of literature examining the transformative nature of wildlife experiences and contributes two novel scales that can be used in future studies. In addition, it adds to the limited onsite research examining terrestrial, African wildlife experiences. The theoretical and managerial implications for the findings from all three studies are discussed at length.
ContributorsSampson, Marena Elizabeth (Author) / Budruk, Megha (Thesis advisor) / Andereck, Kathleen (Committee member) / Larsen, Dale (Committee member) / Farrell, Tracy (Committee member) / Arizona State University (Publisher)
Created2023