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For more than 30 years, social science researchers have studied how students in online learning environments interact with each other. This has led to the development of a construct called social presence. Studies have shown that high social presence can lead to improved student retention, engagement, and satisfaction. The literature

For more than 30 years, social science researchers have studied how students in online learning environments interact with each other. This has led to the development of a construct called social presence. Studies have shown that high social presence can lead to improved student retention, engagement, and satisfaction. The literature explores how social presence has been measured by faculty or researchers, but lacks insight on how other university staff can affect social presence in online graduate students. This is an action research mixed-methods study conducted by an academic advisor and attempts to measure social presence through a webpage intervention for an online graduate business program. A pre-and-posttest were conducted in a five month span, as well as semi-structured interviews with students of the program. Results suggest that overall, the intervention did not increase social presence in the program. It also suggests that social presence is developed between students in a variety of ways, and can even be developed between their academic advisor and themselves. Overall, this study acknowledges how academic advisors can explore social presence to improve academic advising techniques and interventions for their programs, while also adding to the literature a different perspective through the eyes of a university staff member.
ContributorsDelgado, Gina Michelle (Author) / Chen, Ying-Chih (Thesis advisor) / Beardsley, Audrey (Committee member) / Tu, Chih-Hsiung (Committee member) / Arizona State University (Publisher)
Created2020
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The purpose of this action research study was to help medical students normalize feelings of shame related to academics and to respond to these feelings in more adaptive ways. Several cycles of research informed this study, which investigated the influence of an educational innovation. The innovation focused on helping medical

The purpose of this action research study was to help medical students normalize feelings of shame related to academics and to respond to these feelings in more adaptive ways. Several cycles of research informed this study, which investigated the influence of an educational innovation. The innovation focused on helping medical students understand feelings of shame, foster self-efficacy in shame resiliency practices, and encourage help-seeking behaviors. In short, the study sought to understand how these medical students responded to feelings of shame related to academic performance before and after participation in the educational innovation. A total of 14 second-year medical students participated in this concurrent mixed-method study. The educational innovation was designed by this action researcher and informed by Brené Brown’s shame resilience theory. Three sources of data were used to answer the research questions, including a pre- and post-innovation survey, interviews, and student journals. Major findings suggested that the educational innovation was effective in enhancing the study participants’ knowledge of shame, increasing perceptions of self-efficacy in the practices related to resiliency to feeling of academic shame, as well as, promoting help-seeking behaviors. The data also revealed a range of academic shame triggers identified by these medical students. This action research study validated the need to normalize feelings of shame and support medical students developing practices for resiliency to this powerful feeling.
ContributorsCoudret, Dude Joseph (Author) / Chen, Ying-Chih (Thesis advisor) / Buss, Ray R (Committee member) / Hartmark-Hill, Jennifer (Committee member) / Arizona State University (Publisher)
Created2020
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This mixed methods action research study closely examines what Club Advisors need in order to be successful in their role, develops an intervention that supports Club Advisors in skill-building along with Club Advisor’s self-motivation and the development of self-efficacy in their role. The purpose of this study was

This mixed methods action research study closely examines what Club Advisors need in order to be successful in their role, develops an intervention that supports Club Advisors in skill-building along with Club Advisor’s self-motivation and the development of self-efficacy in their role. The purpose of this study was to understand what skills and motivations Club Advisors had and after an intervention occurred, observing whether their self-efficacy around club advising increased. While there has been growth in the area of student affairs and focus on student involvement outside of the classroom, there is currently limited research in the field of university Club Advising as the resources exist informally. The formal literature which does exist does not agree on what skills are needed to be a Club Advisor and does not bridge the gap between theory and practice. The lack of formal research on Club Advising impacts the student experience through Club Advisors not receiving the resources they need. Ensuring the Club Advisors who do volunteer their time are set-up to develop their students successfully requires additional research. This research study used surveys, interviews, memos, and workshop interventions to understand where Club Advisors were developmentally and how to develop them further. Club Advisors in the study wanted to use the resources and connect with others, but before this study did not know how or where to connect. Future cycles of research beyond this study would expand upon the findings and create a foundation for Club Advisor development.
ContributorsO'Brien, Jennifer (Author) / Chen, Ying-Chih (Thesis advisor) / Davis, Ben (Committee member) / Vela, Alicia (Committee member) / Arizona State University (Publisher)
Created2020
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Description
Preservice teachers are faced with many challenges as they enter their first year of teaching. This is particularly true when dealing with future-ready skills, such as technology integration in K-12 classrooms, an area where many higher education or teaching faculty may not feel comfortable or fluent enough to support

Preservice teachers are faced with many challenges as they enter their first year of teaching. This is particularly true when dealing with future-ready skills, such as technology integration in K-12 classrooms, an area where many higher education or teaching faculty may not feel comfortable or fluent enough to support preservice teachers or to model in their own instruction.

This action research study aimed to understand how faculty develop Technological Pedagogical Content Knowledge (TPACK) in ways that will help them to enhance their instruction and model technology integration for preservice teachers. An online community was created that allowed teacher educators to interact synchronously or asynchronously to collaborate, learn, and practice new technological skills. This community served as a place for teacher educators to play with new technology and to share their ideas and practices with their peers—ideally to begin the process of developing the knowledge and fluency with technology that would allow them to better support teacher education students.

Both qualitative and quantitative data were used to explore faculty’s development of TPACK. A pre-survey, retrospective pre-survey, and post-survey were administered and analyzed. Also, interviews of participants and observations of the online community were used to collect qualitative data.

The results of the study showed an increase in participants’ confidence for selecting technologies to enhance their instruction after they participated in the online community. Also, the participants felt more confident using strategies that combine content, technologies, and teaching approaches in their classrooms or other learning environments.

In Chapter 5, a discussion of the findings was presented, in which several main implications are shared for researchers who might be engaged in similar work. Also, the lessons learned from this action research are explained, as well as the limitations experienced in this study.
ContributorsScott, Lynda (Author) / Henriksen, Danah (Thesis advisor) / Mishra, Punya (Committee member) / Wolf, Leigh (Committee member) / Leahy, Sean (Committee member) / Arizona State University (Publisher)
Created2019
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Description
Over the last decade, post-secondary international student enrollment has grown in the United States (US). In part, this growth has been facilitated by an increasing number of third-party recruitment partnerships; wherein US universities sign agreements to allow parties to engage in the recruitment and advising of students. By creating and

Over the last decade, post-secondary international student enrollment has grown in the United States (US). In part, this growth has been facilitated by an increasing number of third-party recruitment partnerships; wherein US universities sign agreements to allow parties to engage in the recruitment and advising of students. By creating and expanding partnerships the university seeks to enroll more students at their university. With these additional parties involved in the advising process, it is more important than ever that students have as much information as possible to make an enrollment decision that makes them feel like they are members of the campus community and that they belong. To attain feelings of membership and belonging the university staff and faculty should be reaching out to students early in their academic career about the resources that are likely to enhance their feelings of membership and belonging at university. To understand and improve students’ feelings of membership and belonging the researcher developed a mixed-method intervention that included a control and experimental group. All groups completed a pre-posttest survey. The experimental group was exposed to 1:1 belongingness advising sessions and debriefing interviews. Twenty-two first-year international students participated in the study. The intervention had two objectives: 1) understand how a semester-long advising program, in the students first-year, enhanced international students feeling of membership and belonging at the university; and what components of the program were most effective and 2) based on how students were recruited to university, how did they differ in their developing feelings of belongingness and membership. The intervention was informed by agency theory, dropout model, and previous research on students’ feelings of membership and belonging. The results suggested that students in the experimental group were more likely to feel like members of the university when compared to their control group peers. Additionally, the results suggest that students in the experimental group were able to build relationships, knowledge, and support systems that enhanced their feelings of belonging. The discussion explains these outcomes as they are related to the research questions and extant literature. It also summarizes, implications for practice, future research, and lessons learned.
ContributorsVerhulst, Stene Allen (Author) / Marsh, Josephine (Thesis advisor) / Kim, Jeongeun (Committee member) / Bruce, Gonzalo (Committee member) / Arizona State University (Publisher)
Created2020
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Description
There has been an ever-increasing demand in the United States to produce educated science, technology, engineering and mathematics (STEM) professionals. Because more women and minority students have begun their higher educational preparation at community colleges, these institutions have been uniquely positioned to support these students and increase the number of

There has been an ever-increasing demand in the United States to produce educated science, technology, engineering and mathematics (STEM) professionals. Because more women and minority students have begun their higher educational preparation at community colleges, these institutions have been uniquely positioned to support these students and increase the number of STEM graduates. Nevertheless, to attain this commendable goal, community college staff and faculty members will need to redouble their efforts to provide active and sustained programs and interventions to support and assure student persistence in STEM fields.

To address the problem of practice, the researcher engaged in a variety of validating practices to influence women and minority students’ intent to persist in a STEM degree. Thirteen, first-year women and minority students participated in the study. Validation theory (Rendón, 1994) provided a framework to inform the intervention and forms of validation. The validating practices included two advising visits and intentional email communications to students in their first semester at community college.

A mixed methods approach was employed to examine two objectives: (a) the types of validation students experienced in their first semester and (b) the influence of validating advising practices on intention to persist in STEM. The Theory of Planned Behavior (TPB; Ajzen, n.d.) guided study efforts in relation to the second objective. Data gathered included survey data, interviews, email communications, and researcher journal entries. Results suggested students experienced academic and interpersonal validation by in-class and out-of-class validating agents. Although not all experiences were validating, students were validated to a greater extent by their academic advisor. Because of validating advising practices, students in this study developed confidence in their ability to be capable college students. Students also felt motivated and expressed intentions to persist toward a STEM degree.

The discussion focuses on explaining outcomes of the four research questions by connecting to the extant literature. In addition, limitations of the study are presented. Finally, implications for practice, implications for future research, and lessons learned are also shared.
ContributorsSanchez, Nuria Maria (Author) / Buss, Ray (Thesis advisor) / Sampson, Carrie (Committee member) / Lara, Ernest (Committee member) / Arizona State University (Publisher)
Created2020
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Description
This dissertation aims to present an emerging theory of leadership for active learning organizations in higher education by clarifying factors leaders should integrate to facilitate adaptability. The emergent theory is grounded in multi-year mixed methods action research exploring the role of design, delivery, and leadership of a reflective action

This dissertation aims to present an emerging theory of leadership for active learning organizations in higher education by clarifying factors leaders should integrate to facilitate adaptability. The emergent theory is grounded in multi-year mixed methods action research exploring the role of design, delivery, and leadership of a reflective action learning team model on innovation in a higher education setting. Four research methods were employed including document analysis, interviews, observations, and surveys. Data were analyzed using content analysis, process analysis, coding, frequency analysis, descriptive statistics, Cronbach’s alpha, and Wilcoxon signed-rank test. A grounded theory approach permeated all analyses. Research was guided by theories of experiential learning, action learning, and organizational learning, as well as change theory and design thinking. Results revealed that leaders of active learning organization can improve innovation by facilitating reflective action learning teams that are inclusive, empowering, and iterative. Additionally, teams that display more frequent and consistent welcoming, ideating, synthesizing, and mentor seeking behaviors have more innovative outcomes than teams displaying these behaviors less often and inconsistently. This research indicates that employees who participated in these teams gained the skills and knowledge needed to develop innovative proposals for the organization and increased individual innovative abilities at a statistically significant level. This study adds to the existing literature by offering a theory for leadership to promote effective team learning and innovation.
ContributorsWitherspoon, Alison (Author) / Graves Wolf, Leigh (Thesis advisor) / Toth, Meredith (Committee member) / Grabill, Jeffrey (Committee member) / Arizona State University (Publisher)
Created2020
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Description
Working memory capacity and fluid intelligence are important predictors of performance in educational settings. Thus, understanding the processes underlying the relation between working memory capacity and fluid intelligence is important. Three large scale individual differences experiments were conducted to determine the mechanisms underlying the relation between working memory capacity and

Working memory capacity and fluid intelligence are important predictors of performance in educational settings. Thus, understanding the processes underlying the relation between working memory capacity and fluid intelligence is important. Three large scale individual differences experiments were conducted to determine the mechanisms underlying the relation between working memory capacity and fluid intelligence. Experiments 1 and 2 were designed to assess whether individual differences in strategic behavior contribute to the variance shared between working memory capacity and fluid intelligence. In Experiment 3, competing theories for describing the underlying processes (cognitive vs. strategy) were evaluated in a comprehensive examination of potential underlying mechanisms. These data help inform existing theories about the mechanisms underlying the relation between WMC and gF. However, these data also indicate that the current theoretical model of the shared variance between WMC and gF would need to be revised to account for the data in Experiment 3. Possible sources of misfit are considered in the discussion along with a consideration of the theoretical implications of observing those relations in the Experiment 3 data.
ContributorsWingert, Kimberly Marie (Author) / Brewer, Gene A. (Thesis advisor) / McNamara, Danielle (Thesis advisor) / McClure, Samuel (Committee member) / Redick, Thomas (Committee member) / Arizona State University (Publisher)
Created2018
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Description
The purpose of this study is to explore how internationalization is formed and operationalized in the Intensive English Programs (IEPs) at three Michigan higher education institutions. Drawing from Latour’s (2005) actor-network theory, this study examined the human and non-human actors involved in constructions of internationalization, which was defined as relational

The purpose of this study is to explore how internationalization is formed and operationalized in the Intensive English Programs (IEPs) at three Michigan higher education institutions. Drawing from Latour’s (2005) actor-network theory, this study examined the human and non-human actors involved in constructions of internationalization, which was defined as relational processes (programs and policies) that define and deliver international, intercultural, or global elements into the purpose, function and delivery of postsecondary education (Altbach, 2007; Knight, 2003). As an entry point into the study, I focused on the director of the programs and their mission statements, a written articulation of beliefs, as suggested by Childress (2007; 2009).

To explore these potential networks, I utilized Comparative Case Study (Bartlett and Vavrus, 2016), which allowed for more unbounded cases; Actor-Network Theory (Latour, 1999; Latour, 2005) which allowed for agency among non-human actors that also coexist, transform, translate or modify meaning; and relational network analysis methods (Herz et al. 2014; Heath et al. 2009; Clarke 2005), which helped to explore and make sense of complex relational data. This was in the effort to construct an understanding of the “processual, built activities, performed by the actants out of which they are composed” (Crawford, 2004, p. 1). I mapped actors within each site who were performing their local and contingent processes of internationalization.

The results indicate the formation of complex and far reaching webs of actors and activities that accomplish a form of internationalization that is highly localized. While each program under investigation responded to similar pressures, such as funding shortfalls via student enrollment declines, the responses and networks that were created from these constraints were wildly different. Indeed, the study found these programs engaged in international activities that enrolled various external actors, from campus departments to local community groups. In engaging in relational connections that moved beyond their primary instructional purpose, English language instruction and cultural acclimatization, the IEPs in this study were able to 1) contribute to the internationalization of university departmental curricula, 2) serve their communities in dynamic and impactful ways and 3) develop their own sense of internationalization in a university setting.
ContributorsClark, Adam Thomas (Author) / Koro, Mirka (Thesis advisor) / Kim, Jeongeun (Committee member) / Carlson, David L. (Committee member) / Okhremtchouk, Irina S (Committee member) / Vellenga, Heidi (Committee member) / Arizona State University (Publisher)
Created2020
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Description
Community colleges, like all higher education institutions in the United States, have not been immune to the increased national focus on educational accountability and institutional effectiveness over the past three decades. Federal and non-governmental initiatives aimed at tracking and reporting on institutional outcomes have focused on utilitarian academic and economic

Community colleges, like all higher education institutions in the United States, have not been immune to the increased national focus on educational accountability and institutional effectiveness over the past three decades. Federal and non-governmental initiatives aimed at tracking and reporting on institutional outcomes have focused on utilitarian academic and economic measures of student success that homogenize the goals, aspirations, and challenges of the individuals who attend these unique open-access institutions. This dissertation, which is comprised of three submission-ready scholarly peer-reviewed articles, examined community college students’ conceptualizations and valuations of “student success.” The research project was designed as a multiple methods single-site case study, and the data sources consisted of a large-scale student e-survey, follow-up semi-structured interviews with a heterogeneous group of students, semi-structured interviews with faculty and administrators, and a review of institutional documents. The interviews also incorporated two experimental visual elicitation techniques and a participatory ranking exercise. Article One introduces and operationalizes the author’s primary conceptual perspective, the capabilities approach, to develop a more comprehensive framework for understanding and evaluating community college student outcomes. This article documents the methodological process used to generate a theoretical and an empirical list of community college capabilities, which serve as the basis of future capabilities-based research on community college student success. Article Two draws on the student interview and student visual elicitation data to explore the capability category of “refuge” – a new, unexpected, and student-valued purpose of the community college as a safe escape from the complexities and demands of personal, home, and work life. In light of recent efforts to promote more structured and prescriptive college experiences to improve graduation rates, Article Three explores students’ perceptions of their pathways through the community college using the participant-generated and researcher-generated visual elicitation data. Findings indicate that students value the structure and the flexibility community colleges offer, as well as their own ability to be agents and architects of their educational experience. Taken together, these articles suggest that student success is less linear and more rhizomatic in structure than it is currently portrayed in the literature.
ContributorsTopper, Amelia Marcetti (Author) / Powers, Jeanne M. (Thesis advisor) / De Los Santos, Jr., Alfredo G. (Committee member) / Fischman, Gustavo E. (Committee member) / Schugurensky, Daniel, 1958- (Committee member) / Arizona State University (Publisher)
Created2015