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- Genre: Doctoral Dissertation
Description
Engagement as a concept and emerging theory has been explored, but key elements have not been clearly described, and as such, work has not been comprehensive in nature. Research was needed to explore the concept and theory of engagement in general, as well its application to the study of volunteer tourism. Additional research was also needed to incorporate youth perspectives of a volunteer tourism program, along with exploration of engagement impacts on program youth. The purpose of this case study was to explore participant engagement in a volunteer tourism youth education program and impacts on program youth as perceived by program participants (volunteer tourist teachers, adult residents, and program youth). Confined within the Engagement Theoretical Framework, data were retrieved from nonprofit documents and websites, researcher observations, individual interviews, and focus groups (two focus groups used participant generated photo elicitation method).
Findings suggest participant engagement in a volunteer tourism program is related to the themes of connection, communication, and hope. The primary reason participant engagement in this program is due to the Mpingo (tree), the symbolic bridge between community members and volunteer tourist teachers. This culturally relevant symbol has linkages to the study of signs (or symbols) called semiotics. Through volunteers traveling to this area to teach, this culturally relevant symbol helps to connect, aids in the communication between, and gives hope to, participants. Significant contributions of this study to literature include: volunteer tourist and community member engagement plays an important role in the planning, and the sustaining, of volunteer tourism community development programs today; program youth perspectives about program impacts may result in prospective youth leadership and future adult civic engagement; program skill matched volunteers are likely to be repeat volunteers which leads to group cohesion and program sustainability; and the major theme of hope appears to be a significant motive for program participation in a community development project. In terms of deep meaning ascribed to culturally relevant symbols, this unique finding contributes to engagement research by understanding there are multiple dimensions involved in a diverse group of participants engaged in a specific community program.
Findings suggest participant engagement in a volunteer tourism program is related to the themes of connection, communication, and hope. The primary reason participant engagement in this program is due to the Mpingo (tree), the symbolic bridge between community members and volunteer tourist teachers. This culturally relevant symbol has linkages to the study of signs (or symbols) called semiotics. Through volunteers traveling to this area to teach, this culturally relevant symbol helps to connect, aids in the communication between, and gives hope to, participants. Significant contributions of this study to literature include: volunteer tourist and community member engagement plays an important role in the planning, and the sustaining, of volunteer tourism community development programs today; program youth perspectives about program impacts may result in prospective youth leadership and future adult civic engagement; program skill matched volunteers are likely to be repeat volunteers which leads to group cohesion and program sustainability; and the major theme of hope appears to be a significant motive for program participation in a community development project. In terms of deep meaning ascribed to culturally relevant symbols, this unique finding contributes to engagement research by understanding there are multiple dimensions involved in a diverse group of participants engaged in a specific community program.
ContributorsOlsen, Lana Margaret (Author) / Andereck, Kathleen (Thesis advisor) / Buzinde, Christine (Committee member) / Vogt, Christine (Committee member) / Mantie, Roger (Committee member) / Arizona State University (Publisher)
Created2018
Description
This dissertation examines travelers’ innovation adoption and repurchase behaviors in the sharing economy. The central question is to what extent the tourism industry embraces service innovations in the sharing economy. Predicated upon behavioral reasoning theory, this research makes a contribution to the tourism study and diffusion of innovation literature, by exploring the influence of travelers’ reasonings in the innovation decision process. The dissertation follows a two-study format. The analysis contextualizes reasons for and against adoption, by incorporating appropriate constructs relevant to service innovations in social dining services (Study 1) and ride-sharing services (Study 2). An exploratory mixed methods approach is taken in both studies. The survey data and the semi-structured interviews are used to identify the context-specific reasons for and against adoption. And, a series of statistical analyses are employed to examine how reasonings influence intentions to adopt social dining services (Study 1) and intentions to repurchase ride-sharing services for the next trip (Study 2).
The main results suggest that both reasons for and reasons against adoption have countervailing influences in the psychological processing, supporting the validity of the research models. The findings also reveal that different psychological paths in travelers’ adoption and repurchase intentions. In Study 1, the trustworthiness of service providers attenuates the reasons against adoption and enhances the likelihood of adopting social dining services in the pre-adoption stage. In Study 2, attitude strength functions as an additional construct, which mediates travelers’ attitudes and ultimately intentions to repurchase ride-sharing services for the next trip in the post-adoption stage. By developing and testing a framework comprising a set of consumers’ beliefs, reasonings for adoption and resistance, attitudes towards adoption, and behavioral responses to the sharing economy, the insights gleaned from this research allow practical recommendations to be made for service providers, platform providers, and policy makers in the tourism industry.
The main results suggest that both reasons for and reasons against adoption have countervailing influences in the psychological processing, supporting the validity of the research models. The findings also reveal that different psychological paths in travelers’ adoption and repurchase intentions. In Study 1, the trustworthiness of service providers attenuates the reasons against adoption and enhances the likelihood of adopting social dining services in the pre-adoption stage. In Study 2, attitude strength functions as an additional construct, which mediates travelers’ attitudes and ultimately intentions to repurchase ride-sharing services for the next trip in the post-adoption stage. By developing and testing a framework comprising a set of consumers’ beliefs, reasonings for adoption and resistance, attitudes towards adoption, and behavioral responses to the sharing economy, the insights gleaned from this research allow practical recommendations to be made for service providers, platform providers, and policy makers in the tourism industry.
ContributorsLee, Seojin, Ph.D (Author) / Lee, Woojin (Thesis advisor) / Buzinde, Christine N. (Committee member) / Vogt, Christine A. (Committee member) / Bitner, Mary J. (Committee member) / Arizona State University (Publisher)
Created2019
Description
After many decades of promoting sustainable tourism and development, the world faces the pressing issue of overtourism. Overtourism is viewed as the condition where the growth of visitor volume puts destinations’ capacity under pressure resulting in many negative impacts on the environment, economy, culture, and society. It causes many community residents to resent tourism development. Visitors are concerned about their travel experience in overcrowded places. Understanding overtourism is necessary for destination management. This dissertation includes three studies to: 1) review the phenomenon of overtourism; 2) examine the perceptions of local residents and test the relationship between their satisfaction with quality of life and level of support for tourism development in overtourism context; and 3) examine the management of stakeholder involvement in an evidence-based sustainable tourism plan that aims to address overtourism. Different research methods are employed in the three studies of the dissertation: a conceptual paper based on literature review; a concurrent triangulation approach using both quantitative and qualitative data collected from a survey with host community; and a case study involving analysis of documents related to a sustainable tourism plan and in-depth interviews with key informants who were involved in developing the plan. Several theoretical or conceptual frameworks are used to guide research, including those that consider the relationship between residents’ satisfaction with QOL and their support for tourism development, crowding theory, stress coping framework, place attachment, and a multi-stakeholder involvement management framework. Sedona, a destination that is concerned about overtourism, was chosen to be the research site for two of the studies. Study 1 reveals the complexity of overtourism and pinpoints important aspects and details (e.g., causes, impacts) that need to be considered while solving overtourism. Study 2 investigates impacts of overtourism on the quality of life of the host community and identifies different ways residents cope with the crowding condition. Residents’ support for tourism development is influenced by their satisfaction with quality of life and possibly by their attachment to destination. Study 3 documents a comprehensive mechanism to manage stakeholder involvement and utilization of evidence in a sustainable tourism plan. Findings are helpful for destination management.
ContributorsPham, Kim (Author) / Andereck, Kathleen (Thesis advisor) / Vogt, Christine (Thesis advisor) / Nyaupane, Gyan (Committee member) / Morgan, Mark (Committee member) / Arizona State University (Publisher)
Created2023
Description
Mass-produced souvenirs are generally neglected, and are associated with negative attitudes in existing tourism research. However, sporadic studies showed that tourists sometimes prefer the ‘less authentic’ souvenirs compared with the more ‘authentic’ ones. Besides, despite the seemingly strong desire for ‘authentic’ souvenirs, so-called ‘inauthentic’ souvenirs seem to dominate the market. Finally, cultural and creative products (CC products), which have grown in popularity in China in recent years, are generally mass-produced. These phenomena suggest that it is imperative to better understand souvenirs, especially mass-produced ones, because they have long been ignored by tourism scholars. This study aims to better understand CC products from a new perspective based on the relationship between product and place drawn from various literatures. Specifically, the objectives/research questions of this study include 1) How to understand souvenirs to re-situate the CC product?; 2) How do suppliers’ perceive CC products with regard to place?; and 3) How do tourists perceive CC products with regard to place. To answer these questions, qualitative data from participant observations and in-depth interviews were employed.
The results of this study are as follows. First, a new typology of souvenirs is generated by employing the perspective of the relationship between place and products generated based on a framework of territorialization, deterritorialization, and reterritorialization. It includes localized, customized, and generic souvenirs, with CC products constituting part of the range of customized souvenirs. Most interviewees, suppliers (producers and museum sellers) and tourists (consumers), emphasized the importance of place representation in souvenirs for various reasons. Next, interviewees from souvenir production companies and visitors tend to favor souvenirs designed after famous artifacts, although this might contradict museum employees’ views. Most interviewees, both suppliers and tourists, tend to hold generally positive (at least neutral) attitudes toward online souvenir stores. Finally, most suppliers and tourists somehow revealed the dialectical process in globalization marked by various characteristics: homogenization/similarity – uniqueness represented in CC products. And the dilemma between “reproducible innovation (creativity)” and uniqueness seeking within souvenir production and consumption is well represented in this study. This study makes several unique contributions, both theoretically and practically.
ContributorsHe, Linsi He (Author) / Timothy, Dallen DJT (Thesis advisor) / Chhabra, Deepak DC (Committee member) / Nyaupane, Gyan GN (Committee member) / Li, Wei WL (Committee member) / Arizona State University (Publisher)
Created2022
Description
Contrary to common thought at the end of the 20th century, the forces of globalization over the last several decades have contributed to more rigid rather than more permeable international borders as countries have enacted strict immigration and travel policies. This growing rigidity of international borders has paradoxically occurred as international tourism steadily grew up until the COVID-19 pandemic and conservationists adopted a landscape-scale approach to conserving and restoring ecosystems, often across international borders. Considering this paradox, this dissertation research examined the interactions between tourism development, ecological restoration, and bordering processes by utilizing bordering and stakeholder theories; core-periphery, cross-border tourism, and border frameworks; political ecology; and polycentric governance and cross-border collaboration literature. Together, these conceptualizations were used to assess stakeholder attitudes towards tourism development and ecological restoration, compare resource governance characteristics of private protected areas, and analyze shared appreciation for natural and cultural heritage at the U.S.-Mexico border. To collect data, the researcher utilized in-depth interviews, photo-elicitation interviews, focus groups, secondary data analysis, and observations to engage key tourism and conservation stakeholders from the region, such as tourism businesses, tourists, state and federal agencies, conservation nonprofits, ranchers, and residents The findings of this research revealed a political ecology of a border landscape that included social and environmental injustices and unequal stakeholder partnerships in tourism and ecological restoration initiatives. Unequal partnerships were also found in cross-border resource governance systems, largely due to the U.S. government’s border wall construction actions, and the necessity for government leadership in establishing vertical and horizontal linkages in polycentric governance structures was evident. The results also demonstrated how a shared appreciation for natural and cultural heritage contributes to debordering despite the rebordering actions of border security and strict travel policies. This study contributes to tourism literature by highlighting the need for tourism and ecological restoration initiatives to consider social and environmental justice issues, develop stronger cross-border linkages with governments and resource users, and foster cross-border collaboration and integration. This consideration of social and environmental justice issues involves sharing benefits of tourism and restoration, restoring and preserving resources that stakeholders value, and facilitating access to resources.
ContributorsClark, Connor (Author) / Nyaupane, Gyan P (Thesis advisor) / Timothy, Dallen (Committee member) / Budruk, Megha (Committee member) / Coronado, Irasema (Committee member) / Arizona State University (Publisher)
Created2022