This thesis project will be investigating the interactions and organizational theory within the student housing market at Arizona State University. The focus of the project will be around the partnership that makes up many of the communities, the public company known as American Campus Communities, and the auxiliary of Arizona State University Housing. The paper will analyze the organization through the four frames outlined by Bolman and Deal’s Reframing Organizations. These four are the structural, human resource, political, and symbolic frames. The paper will confront two main issues found in the organization. The first is the frequent turnover of staff. The second will be the separation between the departments, leading to unstable communication. Solutions will be proposed that could take some pressure off the problems that are identified. Compensation for staff and adjustments to summer living may allow retention to improve. Adjusted training and top-level management communication and interaction may improve the stark separation between areas of the organization. Analyzing these issues and solutions through the organizational frames allows us to better understand the reasoning behind and possible effects of any decision. This project has been very insightful, and I learned a lot with my studies and am proud to be a part of this organization and its mission to serve the students.

Examinations of trust have advanced steadily over the past several decades, yielding important insights within criminal justice, economics, environmental studies, management and industrial organization, psychology, political science, and sociology. Cross-disciplinary approaches to the study of trust, however, have been limited by differences in defining and measuring trust and in methodological approaches. In this chapter, we take the position that: 1) cross-disciplinary studies can be improved by recognizing trust as a multilevel phenomenon, and 2) context impacts the nature of trusting relations. We present an organizing framework for conceptualizing trust between trustees and trustors at person, group, and institution levels. The differences between these levels have theoretical implications for the study of trust and that might be used to justify distinctions in definitions and methodological approaches across settings. We highlight where the levels overlap and describe how this overlap has created confusion in the trust literature to date. Part of the overlap – and confusion – is the role of interpersonal trust at each level. We delineate when and how interpersonal trust is theoretically relevant to conceptualizing and measuring trust at each level and suggest that other trust-related constructs, such as perceived legitimacy, competence, and integrity, may be more important than interpersonal trust at some levels and in some contexts. Translating findings from trust research in one discipline to another and collaborating across disciplines may be facilitated if researchers ensure that their levels of conceptualization and measurement are aligned, and that models developed for a particular context are relevant in other, distinct contexts.