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- All Subjects: Educational leadership
- Genre: Academic theses
- Creators: Arizona State University
- Resource Type: Text
Description
In this dissertation I design, implement and conduct a mixed methods action research project to develop intercultural competence in domestic university staff members. My research took place at my place of employment, a research one university in the American southwest. As the director of an international student service center, I had direct observations of the interactions between domestic staff members and our international students with lower English proficiency. With the observations came the realization that this communication could be both more effective and more efficient. To address this problem, I developed three workshops to provide participants with the skills to have more productive communication with their students. I used a mixed methods approach to investigate how this innovation influenced the three constructs associated with intercultural competence: cultural awareness, cultural empathy and language modification.
Quantitative data consisted of both pre- and post-intervention surveys. Results relating to all three constructs showed significant gain between the pre-intervention and post-intervention surveys. Analysis of the qualitative data engendered four assertions. 1. As staff members learned more about a student’s culture, they become more cognizant of the communication strategies they used and become confident they could reduce conflict, ill-communication and miscommunication between students and staff member. 2. Staff members were not aware of the complexities of the English language. 3. Only after understanding the difficulties non-native English speakers face do the staff members truly understand the student experience and become willing to make sincere efforts to communicate more effectively. 4. It is incumbent on the staff member to everything possible to facilitate a successful interaction with the student.
Quantitative data consisted of both pre- and post-intervention surveys. Results relating to all three constructs showed significant gain between the pre-intervention and post-intervention surveys. Analysis of the qualitative data engendered four assertions. 1. As staff members learned more about a student’s culture, they become more cognizant of the communication strategies they used and become confident they could reduce conflict, ill-communication and miscommunication between students and staff member. 2. Staff members were not aware of the complexities of the English language. 3. Only after understanding the difficulties non-native English speakers face do the staff members truly understand the student experience and become willing to make sincere efforts to communicate more effectively. 4. It is incumbent on the staff member to everything possible to facilitate a successful interaction with the student.
ContributorsSchoenfeld, Bob (Author) / Chen, Ying-Cheh (Thesis advisor) / Buss, Ray (Committee member) / Lippincott, Dianna (Committee member) / Arizona State University (Publisher)
Created2020
Description
There is tremendous value in bringing fresh voices and perspectives to theory and practice, as it is through these novel lenses that research advances in rich and more equitable ways. However, the importance of first-generation college students being involved in this process has been vastly underestimated and undervalued by researchers and practitioners alike. Extrapolating from interdisciplinary research on counterstorytelling and networked counterpublics, the aim of this study was to explore how the proposed theoretical model of networked counterstorytelling—as presented through a grassroots digital storytelling campaign—could create space for first-generation student voice and leadership to help inform current theoretical understandings of social capital and community cultural wealth. Using a multimethodological approach—combining large-scale network analytics with qualitative netnographic analysis (Kozinets, 2015)—this study (1) produced novel methods for measuring and analyzing social capital within social media communities and (2) demonstrated how grassroots digital storytelling campaigns, facilitated by the affordances of social media platforms such as Instagram, can function as means for inviting the leadership, voice, and perspectives of first-generation college students into the design of higher education research and practice.
ContributorsJohns, Kristi (Author) / Bertrand, Melanie (Thesis advisor) / Dippold, Lindsey (Committee member) / Foucault Welles, Brooke (Committee member) / Arizona State University (Publisher)
Created2020
Description
This research study focuses on enhancing the Professional Student Coach (PSC) program as an innovation to help students improve their leadership skills. Using Katz’s Skills Leadership Theory to define leadership, this mixed methods study suggests an evidence-based leadership program can increase student self-efficacy and expand their leadership perceptions. Transformative learning theory, student involvement theory, and self-efficacy theory are used to guide the development of this study. Qualitative and quantitative data sources are collected to answer the following research questions: (1) How does participation in a student leadership program affect a coach’s self-efficacy?; (2) How does participation in a student leadership program affect a coach’s perceptions of leadership?; (3) How does participating in a student leadership program affect a coach’s ability to lead groups?; and (4) How do non-coach participants (first-year
ew students) perceive the student leadership program?
ew students) perceive the student leadership program?
ContributorsSadri, Sam (Author) / Wylie, Ruth (Thesis advisor) / Drane III, Daniel (Committee member) / Nagare, Melissa (Committee member) / Arizona State University (Publisher)
Created2020
Description
Each year school districts across the United States are faced with the task of hiring the best teachers they can for the open positions in their schools. In many urban school districts, this task can be particularly daunting. Compared to suburban school districts, urban school districts tend to have higher teacher exit rates, which places additional strain upon the districts’ schools and their resources. Research shows that there are many factors associated with teachers’ decisions to stay at or leave a school. This study aims to determine how the common attrition and retention factors that influence a teacher’s decision to stay or leave by interviewing current and former teachers at a Title I school in an urban setting.
In this study, I interviewed a small, targeted sample of highly valued teachers while I was their school leader. The interview was designed to use questions that elicit teachers’ perspectives about the retention and attrition factors identified in the research in hopes of determining patterns I could use to strategically use to build a teacher retention plan. Analysis of the responses from the interviews included a comparison of composite teacher profiles, each representing a sub-group of teachers with common attributes. This process demonstrated that while factors commonly associated with retention were important, the degree to which specific factors shaped a teacher’s decision to stay or leave is dependent upon their experience and background and where they are in the phases of their careers and life. Additionally, this study identified how school leaders can strategically use a similar interview process to retain key teaching personnel based upon their personal and professional motivations
In this study, I interviewed a small, targeted sample of highly valued teachers while I was their school leader. The interview was designed to use questions that elicit teachers’ perspectives about the retention and attrition factors identified in the research in hopes of determining patterns I could use to strategically use to build a teacher retention plan. Analysis of the responses from the interviews included a comparison of composite teacher profiles, each representing a sub-group of teachers with common attributes. This process demonstrated that while factors commonly associated with retention were important, the degree to which specific factors shaped a teacher’s decision to stay or leave is dependent upon their experience and background and where they are in the phases of their careers and life. Additionally, this study identified how school leaders can strategically use a similar interview process to retain key teaching personnel based upon their personal and professional motivations
ContributorsBerg, Michelle Bernal (Author) / Powers, Jeanne M. (Thesis advisor) / Pivovarova, Margarita (Committee member) / Dueppen, Eric (Committee member) / Arizona State University (Publisher)
Created2020
Description
This study investigates Black male students' perceptions of their teachers' curricular expectations in mathematics classrooms. Curriculum in this study refers to what knowledge students are expected to learn, and the manner in which they are expected to learn it. The topic of this dissertation is in response to persisting and prevailing achievement disparities experienced by secondary Black male students in mathematics. These disparities exist at the school, district, state, and national level. Utilizing an action research methodology, multiple cycles of data collection led to the final iteration of the study, collecting strictly qualitative data and drawing from critical race methodology to address the three research questions.
The three research questions of this study seek to address how Black male students perceive their mathematics teachers’ curricular expectations, what practices they have found to be effective in meeting their teachers’ higher curricular expectations, and to determine how they view the reform practices as part of the intervention. Research questions were answered using one-on-one and focus group interviews, classroom observations, and student journals. An intervention was developed and delivered as part of the action research, which was an attempt at curriculum reform influenced by culturally relevant pedagogy, warm demander pedagogy, and youth participatory action research.
Findings from the qualitative methods, led to four assertions. The first assertion states, despite achievement disparities, Black male students care very much about their academic success. Second, a primary factor hindering Black male students’ academic success, as communicated by participants, is what they are learning and how they are learning it. Speaking to teachers’ expectations, participants believe their teachers want them to succeed and think highly of them. Additionally, participants preferred interactive, enthusiastic, and caring teachers, even if those teachers are academically demanding. Finally, participants found learning mathematics addressing a problem that affects them, while incorporating components that address their invisibility in the curriculum, increased relevance, interest, and academic self-awareness.
The three research questions of this study seek to address how Black male students perceive their mathematics teachers’ curricular expectations, what practices they have found to be effective in meeting their teachers’ higher curricular expectations, and to determine how they view the reform practices as part of the intervention. Research questions were answered using one-on-one and focus group interviews, classroom observations, and student journals. An intervention was developed and delivered as part of the action research, which was an attempt at curriculum reform influenced by culturally relevant pedagogy, warm demander pedagogy, and youth participatory action research.
Findings from the qualitative methods, led to four assertions. The first assertion states, despite achievement disparities, Black male students care very much about their academic success. Second, a primary factor hindering Black male students’ academic success, as communicated by participants, is what they are learning and how they are learning it. Speaking to teachers’ expectations, participants believe their teachers want them to succeed and think highly of them. Additionally, participants preferred interactive, enthusiastic, and caring teachers, even if those teachers are academically demanding. Finally, participants found learning mathematics addressing a problem that affects them, while incorporating components that address their invisibility in the curriculum, increased relevance, interest, and academic self-awareness.
ContributorsMichael, Junior (Author) / Chen, Ying-Chih (Thesis advisor) / Liou, Daniel Dinn-You (Committee member) / Sampson, Carrie (Committee member) / Bertrand, Melanie (Committee member) / Arizona State University (Publisher)
Created2020
Description
The purpose of the project was to explore the extent to which an asynchronous online professional development (PD) model focusing on instructor presence would improve feedback and interactions with students. The study is grounded in Community of Inquiry theory, which situates learning at the intersection of teaching presence, social presence and cognitive presence. The study aimed to improve student success by empowering instructors to integrate engaging strategies and technology tools into fully online courses. The participants were 4 higher education instructors teaching in fully online degree programs delivered to 160-200 undergraduate students. For eight weeks the 4 instructors participated in the PD. The goals of the PD were to learn strategies for improving instructor presence and integrating student engagement opportunities in a collaborative online format. Data was collected from pre- and post-intervention offerings of the instructors’ courses to determine the impact of participation in the PD. Results suggest that the PD model was an effective intervention to increase presence and engagement. Presence and engagement were found to have increased in participants’ courses. Interactive video was found to serve multiple purposes including increasing instructor presence and student engagement, facilitating feedback between instructors and students, and elevating the level of cognitive presence of students. As a result, instructors and students both indicated a perception of improved interactions and feedback.
ContributorsRomanoski, Matthew Peter (Author) / Fischman, Gustavo E (Thesis advisor) / Wolf, Leigh (Committee member) / Farmakis, Heather (Committee member) / Arizona State University (Publisher)
Created2020
Description
This dissertation details an action research study designed to teach engineering students enrolled in a First Year Composition course understand and learn to use effective conventions of written communication. Over the course of one semester, students participated in an intervention that included embodied and constructive pedagogical practices within a rhetorical framework. The theoretical perspectives include Martha Kolln’s rhetorical grammar framework, embodied cognition, and Chi’s ICAP hypothesis. The study was conducted using an explanatory multi-methodological approach. The majority of students demonstrated that in their post-intervention writing samples, their ability to use effective conventions had improved. Over the course of the study, students’ attitudes about writing improved as did their self-efficacy about their writing ability.
ContributorsEllsworth, Allison Jane Troe (Author) / Fischman, Gustavo E (Thesis advisor) / Wolf, Leigh (Committee member) / Brumberger, Eva (Committee member) / Kellam, Nadia (Committee member) / Arizona State University (Publisher)
Created2020
Description
ABSTRACT
Faculty and staff can create barriers by not understanding their role in student success. This study began with an artifact analysis of 20 documents to better understand how faculty and staff at Concordia University Texas were operationalizing student success. The results of the artifact analysis showed a lack of recorded dialogue around student success at regular business meetings, as well as pattern of deficit language approach to policy and procedure in the student handbooks Next, this study evaluated the impacts of using a Community of Practice as a change agent to help faculty and staff better understand their roles in student success and specifically to establish a definition of student success. Using a mixed method, action research approach, results showed that the Community of Practice was successful in terms of transfer or knowledge and creating a sense of purpose for participants regarding their role in student success. Results showed that participating in a Community of Practice was successful in helping faculty and staff not only understand their own role in student success, but understand their place among others in the unified goal to help students succeed. The Community of Practice participants completed the research with a better understanding of how and why collaborating with different departments enables faculty and staff to better help students. Additionally, the participants concluded that a visual reminder of student success (figurines, students stories, student pictures) ensured that student success was the first thing they thought about when completing their daily work.
Faculty and staff can create barriers by not understanding their role in student success. This study began with an artifact analysis of 20 documents to better understand how faculty and staff at Concordia University Texas were operationalizing student success. The results of the artifact analysis showed a lack of recorded dialogue around student success at regular business meetings, as well as pattern of deficit language approach to policy and procedure in the student handbooks Next, this study evaluated the impacts of using a Community of Practice as a change agent to help faculty and staff better understand their roles in student success and specifically to establish a definition of student success. Using a mixed method, action research approach, results showed that the Community of Practice was successful in terms of transfer or knowledge and creating a sense of purpose for participants regarding their role in student success. Results showed that participating in a Community of Practice was successful in helping faculty and staff not only understand their own role in student success, but understand their place among others in the unified goal to help students succeed. The Community of Practice participants completed the research with a better understanding of how and why collaborating with different departments enables faculty and staff to better help students. Additionally, the participants concluded that a visual reminder of student success (figurines, students stories, student pictures) ensured that student success was the first thing they thought about when completing their daily work.
ContributorsPospisil, KC (Author) / Wylie, Ruth (Thesis advisor) / Ott, Mollie (Committee member) / Burgess, Prairie (Committee member) / Arizona State University (Publisher)
Created2020
From Zero Tolerance to Restorative Justice: Implementing Restorative Justice in a High School System
Description
Implementation of large-scale initiatives within educational systems can present many challenges, particularly when the initiative is non-linear and relies on deep understanding rooted in a restorative mindset. This study examined implementation of restorative justice within one large, primarily urban school district in the United States. Through a mixed methods approach, data was collected from three personnel levels of the organization: district leadership, school leadership, and school staff members and applied a sensemaking framework to examine the flow of information and understanding within and among organizational levels. To accomplish this investigation, both qualitative and quantitative data were collected. First, interview data was collected from district and school level leaders to inform supportive leadership actions and organizational structures and also to understand challenges that leaders faced when working to implement restorative justice within a district and across a school campus. Next, school staff members participated in a survey to provide deeper understanding regarding their confidence in implementing restorative justice practices, their perceptions of school and district level administrative support, and the alignment of their beliefs and actions with tenets of restorative justice. Finally, results were analyzed and compared across levels of the organization to provide a summary of findings and recommendations for ongoing and expanded implementation at the school at the focus of the study and across other schools within the district.
ContributorsGaletti, Sarah (Author) / Judson, Eugene (Thesis advisor) / Hermanns, Carl (Committee member) / Schauer, David (Committee member) / Arizona State University (Publisher)
Created2020
Description
For more than 30 years, social science researchers have studied how students in online learning environments interact with each other. This has led to the development of a construct called social presence. Studies have shown that high social presence can lead to improved student retention, engagement, and satisfaction. The literature explores how social presence has been measured by faculty or researchers, but lacks insight on how other university staff can affect social presence in online graduate students. This is an action research mixed-methods study conducted by an academic advisor and attempts to measure social presence through a webpage intervention for an online graduate business program. A pre-and-posttest were conducted in a five month span, as well as semi-structured interviews with students of the program. Results suggest that overall, the intervention did not increase social presence in the program. It also suggests that social presence is developed between students in a variety of ways, and can even be developed between their academic advisor and themselves. Overall, this study acknowledges how academic advisors can explore social presence to improve academic advising techniques and interventions for their programs, while also adding to the literature a different perspective through the eyes of a university staff member.
ContributorsDelgado, Gina Michelle (Author) / Chen, Ying-Chih (Thesis advisor) / Beardsley, Audrey (Committee member) / Tu, Chih-Hsiung (Committee member) / Arizona State University (Publisher)
Created2020