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- Creators: Badger, William
- Creators: Department of Information Systems
- Creators: Phan, Alice
- Member of: Theses and Dissertations
- Status: Published
Description
The construction industry is performing poorly regarding project management and service delivery. On average, global projects are over-budget, delayed, and met with unsatisfactory results according to buyers. To mitigate poor performance, the project management career path has been heavily researched and continually developed over the last century. Despite the published advances in project management approaches and tools, project performance continues to suffer. This research seeks to conduct an exploratory analysis of current project management and other approaches and determine how they affect project performance. Through a detailed literature search, the researcher identified a procurement model that is more heavily documented as high performing than all other approaches. The researcher proposed that this model may be a solution to assist project managers with the delivery of high performing services. The model is called the Best Value Approach (BVA). The BVA focuses on leadership, non-technical communication, quality assurance, and transparent project execution. To test the effectiveness of its practices, the researcher modified and adapted the BVA into a project management approach and tested it on a large-scale government project. During the case study test, the researcher observed that there were two primary project management roles in the supply chain; the buyer’s and vendor’s project managers. The case study resulted in the large government organization receiving more work and increased their satisfaction of the work received by 22 percent from the previous year. To further test the project management adapted BVA, the researcher conducted a classroom case-study in which students learned and implemented the BVA practices on real-time, small-scale industry projects. Results include cost savings of $100,000 for 10 companies over 24 projects, cost avoidance of over $4.5M, and a 9.8/10 customer satisfaction [in terms of the companies’ satisfaction with the deliverables produced on each project]. These results suggest that the BVA practices may effectively improve the performance of project delivery, and may be a viable new project management approach to train future project managers. Out of the two project manager roles, it is proposed that the buyer’s project manager may receive the most benefit. Additional research is needed on the other approaches to compare quantitative project performance, and run repeated testing on the potential new project management approach.
ContributorsRivera, Alfredo Octavio (Author) / Badger, William (Thesis advisor) / Sullivan, Kenneth (Thesis advisor) / Kashiwagi, Jacob S (Committee member) / Arizona State University (Publisher)
Created2017
Description
The Performance Based Studies Research Group (PBSRG) at Arizona State University has provided a new approach to improve efficiency within industry called Best Value (BV). The core idea of BV is simplicity, which trains people to improve efficiency and understand things better with minimum information provided. The tool developed based on BV, the Kashiwagi Solution Model (KSM), is widely tested and used across a variety of industries. It has successfully helped many companies to cut their costs and improve the efficiency when running the company. With the help of BV and KSM, the authors of this paper are able to identify some problems experienced by a number of international companies. With the growth of global economy, globalization becomes popular, many companies try to enter more markets in order to earn bigger profits. However, many companies fail at achieving same level of performance in foreign markets. The authors adopts the idea from BV, KSM as well as the concepts from the Information Measurement Theory (IMT), which tries to dissolve complicated questions to the simplest concepts, and are able to explain the core reason why many international companies face the dissatisfying performance abroad. With numerous research, IMT helps to identify the characteristics of companies doing well domestically as well as companies doing poorly abroad. This paper demonstrates the possible solutions in order to help companies expand globally and achieve success in different markets.
ContributorsYang, Di (Co-author) / Liu, Weikang (Co-author) / Kashiwagi, Dean (Thesis director) / Kashiwagi, Jacob (Committee member) / WPC Graduate Programs (Contributor) / School of Accountancy (Contributor) / Department of Finance (Contributor) / Department of Information Systems (Contributor) / Barrett, The Honors College (Contributor)
Created2017-05
Description
With the help of some Information Measurement Theory (IMT), Kashiwagi Solutions Model (KSM), and deductive logic background, supply chain managers can start utilizing a new way to effectively and efficiently negotiate contracts. Developed by Dr. Dean Kashiwagi, the Best Value Approach has been 98% successful with over 1,800 projects for the past 20 years. The process gives vendors/suppliers the power to use their expertise. In return for not having to follow the rules set by the client/buyer, the vendor must show documentation and plans of risk management, value added processes, and metrics.
ContributorsPhan, Alice (Co-author) / Holtzman, Krista (Co-author) / Kashiwagi, Dean (Thesis director) / Kashiwagi, Jacob (Committee member) / School of International Letters and Cultures (Contributor) / Department of Supply Chain Management (Contributor) / Barrett, The Honors College (Contributor)
Created2016-05
Description
The overall purpose of this investigation is to examine the differences between the Best Value Approach and Best Value Procurement, and to test if the Best Value Approach can be used for the successful delivery of roofing systems. Best Value Procurement has been run on delivering roofing services for many years. However, in the last three years, it was discovered that Best Value Procurement was not sustainable and filled with risk. To examine if the Best Value Approach can be used for the successful delivery of roofing systems, the researcher identified a client in need of a new 70,000 sq. ft. industrial roof installation at their facility in the Phoenix Metropolitan area. The client willingly agreed to test the Best Value Approach as the project delivery method. The results of the project were documented, and they show that the Best Value Approach can be successfully implemented on an industrial roofing project with high performance results. The Best Value Approach’s advantage over Best Value Procurement is it addresses risk using “level of expertise” and cost to select a vendor. This paper identifies the differences between the methodologies and shows how the Best Value Approach can be an optimal approach for other roofing projects.
ContributorsBills, Andrew Marius (Author) / Sullivan, Ken (Thesis advisor) / Badger, William (Thesis advisor) / Kashiwagi, Jacob (Committee member) / Arizona State University (Publisher)
Created2017