The majority of trust research has focused on the benefits trust can have for individual actors, institutions, and organizations. This “optimistic bias” is particularly evident in work focused on institutional trust, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. But trust in institutions may not be exclusively good. We reveal implications for the “dark side” of institutional trust by reviewing relevant theories and empirical research that can contribute to a more holistic understanding. We frame our discussion by suggesting there may be a “Goldilocks principle” of institutional trust, where trust that is too low (typically the focus) or too high (not usually considered by trust researchers) may be problematic. The chapter focuses on the issue of too-high trust and processes through which such too-high trust might emerge. Specifically, excessive trust might result from external, internal, and intersecting external-internal processes. External processes refer to the actions institutions take that affect public trust, while internal processes refer to intrapersonal factors affecting a trustor’s level of trust. We describe how the beneficial psychological and behavioral outcomes of trust can be mitigated or circumvented through these processes and highlight the implications of a “darkest” side of trust when they intersect. We draw upon research on organizations and legal, governmental, and political systems to demonstrate the dark side of trust in different contexts. The conclusion outlines directions for future research and encourages researchers to consider the ethical nuances of studying how to increase institutional trust.
My creative project is an extension of my Computer Science capstone project, a Tamagotchi-style game in which the user takes care of an ocean animal. It focuses specifically on expanding upon two of the project’s design goals: improving user retention and fostering a bond between the user and the virtual character they are taking care of. The project consists of researching Human Computer Interaction principles, selecting an assortment that are most relevant to my project, and integrating them into the design of mechanics for the game. The goal of this project is to demonstrate how integrating HCI design principles into game design can foster new ideas and improve the experience of the game for its users.
In this dissertation, a novel framework is introduced for the development of anticipatory devices that augment the proprioceptive system in individuals with neurodegenerative disorders in a seamless way that scaffolds off of existing cognitive feedback models. The framework suggests three main categories of consideration in the development of devices which are anticipatory and invisible:
• Idiosyncratic Design: How do can a design encapsulate the unique characteristics of the individual in the design of assistive aids?
• Adaptation to Intrapersonal Variations: As individuals progress through the various stages of a disability
eurological disorder, how can the technology adapt thresholds for feedback over time to address these shifts in ability?
• Context Aware Invisibility: How can the mechanisms of interaction be modified in order to reduce cognitive load?
The concepts proposed in this framework can be generalized to a broad range of domains; however, there are two primary applications for this work: rehabilitation and assistive aids. In preliminary studies, the framework is applied in the areas of Parkinsonian freezing of gait anticipation and the anticipation of body non-compliance during rehabilitative exercise.