Matching Items (2)
Description
This project is meant to measure and assess empathy through the Empathy Assessment Index (EAI) and Social Empathy Index (SEI) instruments. Researchers believe that empathy is an involuntary but dynamic aspect of people's affective and cognitive responses to emotional stimuli. This project used the EAI and SEI instruments to see whether a course taught at Arizona State University \u2014 PAF 300 \u2014increased empathy and its seven components within students. The results suggest that different modular interventions were effective in increasing four of the seven empathic components \u2014 affective response, perspective-taking, contextual understanding of systemic barriers, and macro self-other awareness/ perspective-taking \u2014 but that it was detrimental to two components, self-other awareness and affective mentalizing. Future studies are necessary to understand how aspects of a course curriculum can target and increase the seven components in individuals, as well as how these components relate to one another within the greater concept of empathy. Still, this research is important in the greater scheme of empathy as it seeks to understand and expand individuals' empathic levels in an increasingly bleak and desolate political climate.
ContributorsPirkl, Audrie Madison (Author) / Johnston, Erik W., 1977- (Thesis director) / Minrichs, Margaret (Committee member) / W.P. Carey School of Business (Contributor) / School of Public Affairs (Contributor) / Department of Management and Entrepreneurship (Contributor) / Barrett, The Honors College (Contributor)
Created2018-05
Description
This study demonstrates how knowing the digital literacy of those they serve helps information communications technology (ICT) leaders adjust their perspective-taking. Using a pre-and post-survey design assessing ICT leaders on changes in their thinking around key responsibility areas: support during new software adoption, troubleshooting an issue and preparing for a system upgrade. The study used a self and other-rated paired survey model using Computer Attitude Scale and Computer Self-Efficacy instruments to measure ICT leaders and those they serve. 31 ICT leaders at a west coast university participated in this study, and 85 non-ICT workers whom the ICT leaders serve. 31 ICT leaders at a west coast university participated in this study, along with 85 non-ICT workers who the ICT leaders serve. This study indicates that ICT leaders did indeed view the laypeople's digital literacy differently than the laypeople did. And that by showing ICT leaders the differences, they adjusted their support expectations according to the laypeople's self-ratings.
ContributorsNoyes-Williams, Christine Victoria (Author) / Trinh, Mai (Thesis advisor) / Akpan-Obang, Patience (Committee member) / Hofer, Erik (Committee member) / Arizona State University (Publisher)
Created2022