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Description
Although current urban search and rescue (USAR) robots are little more than remotely controlled cameras, the end goal is for them to work alongside humans as trusted teammates. Natural language communications and performance data are collected as a team of humans works to carry out a simulated search and rescue

Although current urban search and rescue (USAR) robots are little more than remotely controlled cameras, the end goal is for them to work alongside humans as trusted teammates. Natural language communications and performance data are collected as a team of humans works to carry out a simulated search and rescue task in an uncertain virtual environment. Conditions are tested emulating a remotely controlled robot versus an intelligent one. Differences in performance, situation awareness, trust, workload, and communications are measured. The Intelligent robot condition resulted in higher levels of performance and operator situation awareness (SA).
ContributorsBartlett, Cade Earl (Author) / Cooke, Nancy J. (Thesis advisor) / Kambhampati, Subbarao (Committee member) / Wu, Bing (Committee member) / Arizona State University (Publisher)
Created2015
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Description
The objective of this project was to evaluate human factors based cognitive aids on endoscope reprocessing. The project stems from recent failures in reprocessing (cleaning) endoscopes, contributing to the spread of harmful bacterial and viral agents between patients. Three themes were found to represent a majority of problems:

The objective of this project was to evaluate human factors based cognitive aids on endoscope reprocessing. The project stems from recent failures in reprocessing (cleaning) endoscopes, contributing to the spread of harmful bacterial and viral agents between patients. Three themes were found to represent a majority of problems: 1) lack of visibility (parts and tools were difficult to identify), 2) high memory demands, and 3) insufficient user feedback. In an effort to improve completion rate and eliminate error, cognitive aids were designed utilizing human factors principles that would replace existing manufacturer visual aids. Then, a usability test was conducted, which compared the endoscope reprocessing performance of novices using the standard manufacturer-provided visual aids and the new cognitive aids. Participants successfully completed 87.1% of the reprocessing procedure in the experimental condition with the use of the cognitive aids, compared to 46.3% in the control condition using only existing support materials. Twenty-five of sixty subtasks showed significant improvement in completion rates. When given a cognitive aid designed with human factors principles, participants were able to more successfully complete the reprocessing task. This resulted in an endoscope that was more likely to be safe for patient use.
ContributorsJolly, Jonathan D (Author) / Branaghan, Russell J (Thesis advisor) / Cooke, Nancy J. (Committee member) / Sanchez, Christopher (Committee member) / Arizona State University (Publisher)
Created2011
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Description
The American Heart Association (AHA) estimates that there are approximately 200,000 in-hospital cardiac arrests (IHCA) annually with low rates of survival to discharge at about 22%. Training programs for cardiac arrest teams, also termed code teams, have been recommended by the Institute of Medicine (IOM) and in the AHA's consensus

The American Heart Association (AHA) estimates that there are approximately 200,000 in-hospital cardiac arrests (IHCA) annually with low rates of survival to discharge at about 22%. Training programs for cardiac arrest teams, also termed code teams, have been recommended by the Institute of Medicine (IOM) and in the AHA's consensus statement to help improve these dismal survival rates. Historically, training programs in the medical field are procedural in nature and done at the individual level, despite the fact that healthcare providers frequently work in teams. The rigidity of procedural training can cause habituation and lead to poor team performance if the situation does not match the original training circumstances. Despite the need for team training, factors such as logistics, time, personnel coordination, and financial constraints often hinder resuscitation team training. This research was a three-step process of: 1) development of a metric specific for the evaluation of code team performance, 2) development of a communication model that targeted communication and leadership during a code blue resuscitation, and 3) training and evaluation of the code team leader using the communication model. This research forms a basis to accomplish a broad vision of improving outcomes of IHCA events by applying conceptual and methodological strategies learned from collaborative and inter-disciplinary science of teams.
ContributorsHinski, Sandra T. (Author) / Cooke, Nancy J. (Thesis advisor) / Roscoe, Rod (Committee member) / Bekki, Jennifer (Committee member) / Arizona State University (Publisher)
Created2017
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Description
Intelligence analysts’ work has become progressively complex due to increasing security threats and data availability. In order to study “big” data exploration within the intelligence domain the intelligence analyst task was abstracted and replicated in a laboratory (controlled environment). Participants used a computer interface and movie database to

Intelligence analysts’ work has become progressively complex due to increasing security threats and data availability. In order to study “big” data exploration within the intelligence domain the intelligence analyst task was abstracted and replicated in a laboratory (controlled environment). Participants used a computer interface and movie database to determine the opening weekend gross movie earnings of three pre-selected movies. Data consisted of Twitter tweets and predictive models. These data were displayed in various formats such as graphs, charts, and text. Participants used these data to make their predictions. It was expected that teams (a team is a group with members who have different specialties and who work interdependently) would outperform individuals and groups. That is, teams would be significantly better at predicting “Opening Weekend Gross” than individuals or groups. Results indicated that teams outperformed individuals and groups in the first prediction, under performed in the second prediction, and performed better than individuals in the third prediction (but not better than groups). Insights and future directions are discussed.
ContributorsBuchanan, Verica (Author) / Cooke, Nancy J. (Thesis advisor) / Maciejewski, Ross (Committee member) / Craig, Scotty D. (Committee member) / Arizona State University (Publisher)
Created2016
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Description
Despite the prevalence of teams in complex sociotechnical systems, current approaches to understanding workload tend to focus on the individual operator. However, research suggests that team workload has emergent properties and is not necessarily equivalent to the aggregate of individual workload. Assessment of communications provides a means of examining aspects

Despite the prevalence of teams in complex sociotechnical systems, current approaches to understanding workload tend to focus on the individual operator. However, research suggests that team workload has emergent properties and is not necessarily equivalent to the aggregate of individual workload. Assessment of communications provides a means of examining aspects of team workload in highly interdependent teams. This thesis set out to explore how communications are associated with team workload and performance under high task demand in all-human and human–autonomy teams in a command and control task. A social network analysis approach was used to analyze the communications of 30 different teams, each with three members operating in a command and control task environment of over a series of five missions. Teams were assigned to conditions differentiated by their composition with either a naïve participant, a trained confederate, or a synthetic agent in the pilot role. Social network analysis measures of centralization and intensity were used to assess differences in communications between team types and under different levels of demand, and relationships between communication measures, performance, and workload distributions were also examined. Results indicated that indegree centralization was greater in the all-human control teams than in the other team types, but degree centrality standard deviation and intensity were greatest in teams with a highly trained experimenter pilot. In all three team types, the intensity of communications and degree centrality standard deviation appeared to decrease during the high demand mission, but indegree and outdegree centralization did not. Higher communication intensity was associated with more efficient target processing and more successful target photos per mission, but a clear relationship between measures of performance and decentralization of communications was not found.
ContributorsJohnson, Craig Jonathon (Author) / Cooke, Nancy J. (Thesis advisor) / Gray, Robert (Committee member) / Gutzwiller, Robert S (Committee member) / Arizona State University (Publisher)
Created2020