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Fiscal Responsibility and Efficiency as the result, not the objective: A regional e-Governance perspective and framework.
Regional governments provide access to safety, health, and welfare through consistently good services. This analysis examines the underlying motives and mechanisms for achieving these goals. A current trend in governance is to outsource technology software and development to private sector efficiency. To achieve this claim and in attempt to save money the physical employee workforce is being replaced by technology. The government interaction in this philosophy is not being met with the same diversity and flexibility of the private-sector. This missed opportunity is the result of not accompanying software or governance practices with the principles of entrepreneurship including performance measures, marketing, and collaborative process design. The linkage of these three key principles provides the potential to reinvent government communication and interaction leading to successful endeavors for the public it serves and employees it aims to recruit and retain. This is an applied research thesis with foundation in a working body of regional government. The Maricopa County Planning and Development Department (MCPPD) provided the resources and project objective to discover the root causes of e-Governance challenges. The framing was constructed under recent theoretical trends of New Public Management Theory and Joined-Up Governance approaches to government administration. Extensive data collection was then performed to inform a remedy to these contemporary e-Governance issues. The premise of this thesis is to understand theory and practice of
e-Governance and apply methods to measure and propel that perspective to an operationally adaptable framework applicable to regional government.