The Applied Learning Thesis is a Barrett, the Honors College thesis project in which one uses something going on in their daily lives and apply it toward a thesis project. For my project, I am using my current position as a Customer Experience Representative (CER) at BMO Harris Bank to determine whether or not the teller position is necessary in the current landscape of retail banking. Using interviews from individuals related to the industry, research primarily from internet sources, and real data given by BMO Harris Bank representatives, I will try to determine what direction future of the teller position seems to be heading.