The majority of trust research has focused on the benefits trust can have for individual actors, institutions, and organizations. This “optimistic bias” is particularly evident in work focused on institutional trust, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. But trust in institutions may not be exclusively good. We reveal implications for the “dark side” of institutional trust by reviewing relevant theories and empirical research that can contribute to a more holistic understanding. We frame our discussion by suggesting there may be a “Goldilocks principle” of institutional trust, where trust that is too low (typically the focus) or too high (not usually considered by trust researchers) may be problematic. The chapter focuses on the issue of too-high trust and processes through which such too-high trust might emerge. Specifically, excessive trust might result from external, internal, and intersecting external-internal processes. External processes refer to the actions institutions take that affect public trust, while internal processes refer to intrapersonal factors affecting a trustor’s level of trust. We describe how the beneficial psychological and behavioral outcomes of trust can be mitigated or circumvented through these processes and highlight the implications of a “darkest” side of trust when they intersect. We draw upon research on organizations and legal, governmental, and political systems to demonstrate the dark side of trust in different contexts. The conclusion outlines directions for future research and encourages researchers to consider the ethical nuances of studying how to increase institutional trust.
While it may be complex, the prevention and treatment of contaminated water is possible. Founded in 2010, 33 Buckets is a registered 501(c)(3) nonprofit organization based out of Tempe, Arizona who partners with vulnerable communities and local partners to provide sustainable access to clean drinking water and WASH (Water and Sanitation for Health) training. Prior to 2018, 33 Buckets had completed drinking water projects in Bangladesh, the Dominican Republic, and Peru. In the summer of 2018, the 33 Buckets team returned to the Cusco region of Peru in an effort to assess more communities in need of clean drinking water infrastructure. In Cusco, 33 Buckets works closely with the Peruvian university, Universidad San Ignacio de Loyola (USIL). The primary purpose of this partnership is to identify communities in the Cusco region with contaminated water sources and a strong interest in improvement of current systems. Throughout this assessment trip, two communities were initially identified as potential partners, Occopata and Mayrasco. The results of bacteria tests showed a presence of Escherichia coli, commonly known as E. coli. When consumed, especially repeatedly, select strains of E. coli will cause severe diarrheal illness. Interviews with community members confirmed that common symptoms of water related disease are prevalent, especially in children. In Occopata and Mayrasco, there is an absence of support for water services from the municipality. Consequently, there is a volunteer-based water advisory board known as Junto Administración de Agua Sanitemeniento (JAAS). JAAS, in most nearby communities, currently utilizes a drip chlorination system in an attempt to disinfect bacterial pathogens from their water source. However, chlorine disinfection requires a precise dosing in order to be effective. In excessive amounts, chlorine will taste and smell of chemicals, likely producing negative feedback from community members. As a result, chlorine levels often are below the necessary level for disinfection. Chlorine tests performed by the 33 Buckets team confirmed that chlorine levels were insufficient to disinfect E. coli.
During the assessment trip, the 33 Buckets team provided a temporary solution to make chlorine disinfection more effective. Following the 2018 assessment trip, 33 Buckets formed a team of student engineers with the primary goal of furthering the technological development of a chlorine disinfection system to be implemented in communities with bacterial infected water sources. This student team was formed through the EPICS (Engineering Projects in Community Service) program at Arizona State University. The purpose of the program is providing a platform for undergraduate engineers to design solutions that create positive impact the greater community. From August of 2018 through April of 2019, the team developed the design for a continuous chlorine disinfection system that automatically tests for residual chlorine levels at multiple points throughout a community. The system is powered entirely from a low-cost solar panel, requiring a minimal amount of sunlight for full functionality. Moving forward, the goal of project development is to create an autonomous feedback loop that will adjust the amount of chlorine exposure to incoming water flows based on the results of the automatic residual chlorine test. The team also hopes to implement automatic data collection for remote monitoring of water quality in addition to onsite test results. The vision of the proposed solution is a network of chlorine disinfection systems around the Cusco region that ultimately will provide access to clean drinking water, indefinitely. This model of user-friendly purification, automatic testing, and data collection can be adjusted and applied to any region around the world experiencing health issues from consumption of contaminated water. A low-cost, scalable, and reliable water disinfection system has the potential to make significant increases in the quality of life for millions of people.
Two of the six variables tested yielded statistically significant results after we performed a univariate analysis of variance test on each of the variables. The two variables that yielded statistically significant results were belief in the integrity of the organization and benevolence toward the organization. Americans expressed more benevolence and belief in the integrity of their organization when they received more vacation time, while Europeans exhibited the opposite reaction (to a lesser degree). These results could provide insight to companies that are looking to strengthen company culture or increase motivation of employees. The variables with non-significant results could be attributed to globalization, limitations of our study, or the concept of scarcity.