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Mulhollan, Paige

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Paige Mulhollan came to ASU in 1978 as ASU’s first Provost. He left in 1985 to become President of Wright State University in Ohio. Paige discusses the impact of Frank Kush’s firing on President John Schwada and the birthing of ASU West. At several points Paige discusses the need for…

Paige Mulhollan came to ASU in 1978 as ASU’s first Provost. He left in 1985 to become President of Wright State University in Ohio. Paige discusses the impact of Frank Kush’s firing on President John Schwada and the birthing of ASU West. At several points Paige discusses the need for ASU to take advantage of Phoenix rather than just being located in Phoenix. Aspects of the University budget are discussed. There are a set of ASU reflections and reflections on an academic career.
ContributorsPollock, Ken (Interviewer) / Betz, Mathew (Interviewer) / Arizona State University Retirees Association (Producer)
Created2009-05-17
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"Did You Turn It Off and On Again?" Assessing How Knowing the Digital Literacy of Laypeople Changes Expert Leaders' Decision-Making

Description
This study demonstrates how knowing the digital literacy of those they serve helps information communications technology (ICT) leaders adjust their perspective-taking. Using a pre-and post-survey design assessing ICT leaders on changes in their thinking around key responsibility areas: support during new software adoption, troubleshooting an issue and preparing for a…

This study demonstrates how knowing the digital literacy of those they serve helps information communications technology (ICT) leaders adjust their perspective-taking. Using a pre-and post-survey design assessing ICT leaders on changes in their thinking around key responsibility areas: support during new software adoption, troubleshooting an issue and preparing for a system upgrade. The study used a self and other-rated paired survey model using Computer Attitude Scale and Computer Self-Efficacy instruments to measure ICT leaders and those they serve. 31 ICT leaders at a west coast university participated in this study, and 85 non-ICT workers whom the ICT leaders serve. 31 ICT leaders at a west coast university participated in this study, along with 85 non-ICT workers who the ICT leaders serve. This study indicates that ICT leaders did indeed view the laypeople's digital literacy differently than the laypeople did. And that by showing ICT leaders the differences, they adjusted their support expectations according to the laypeople's self-ratings.
ContributorsNoyes-Williams, Christine Victoria (Author) / Trinh, Mai (Thesis advisor) / Akpan-Obang, Patience (Committee member) / Hofer, Erik (Committee member) / Arizona State University (Publisher)
Created2022