This dissertation argues that established thinking harbors misconceptions about infrastructure systems that diminish attempts to improve their resilience. Widespread efforts based on the current canon focus on improving data analytics, establishing resilience goals, reducing failure probabilities, and measuring cascading losses. Unfortunately, none of these pursuits change the resilience of an infrastructure system, because none of them result in knowledge about how data is used, goals are set, or failures occur. Through the examination of each misconception, this dissertation results in practical, new approaches for infrastructure systems to respond to unforeseen failures via sensing, adapting, and anticipating processes. Specifically, infrastructure resilience is improved by sensing when data analytics include the modeler-in-the-loop, adapting to stress contexts by switching between multiple resilience strategies, and anticipating crisis coordination activities prior to experiencing a failure.
Overall, results demonstrate that current resilience thinking needs to change because it does not differentiate resilience from risk. The majority of research thinks resilience is a property that a system has, like a noun, when resilience is really an action a system does, like a verb. Treating resilience as a noun only strengthens commitment to risk-based practices that do not protect infrastructure from unknown events. Instead, switching to thinking about resilience as a verb overcomes prevalent misconceptions about data, goals, systems, and failures, and may bring a necessary, radical change to the way infrastructure is protected in the future.
The majority of trust research has focused on the benefits trust can have for individual actors, institutions, and organizations. This “optimistic bias” is particularly evident in work focused on institutional trust, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. But trust in institutions may not be exclusively good. We reveal implications for the “dark side” of institutional trust by reviewing relevant theories and empirical research that can contribute to a more holistic understanding. We frame our discussion by suggesting there may be a “Goldilocks principle” of institutional trust, where trust that is too low (typically the focus) or too high (not usually considered by trust researchers) may be problematic. The chapter focuses on the issue of too-high trust and processes through which such too-high trust might emerge. Specifically, excessive trust might result from external, internal, and intersecting external-internal processes. External processes refer to the actions institutions take that affect public trust, while internal processes refer to intrapersonal factors affecting a trustor’s level of trust. We describe how the beneficial psychological and behavioral outcomes of trust can be mitigated or circumvented through these processes and highlight the implications of a “darkest” side of trust when they intersect. We draw upon research on organizations and legal, governmental, and political systems to demonstrate the dark side of trust in different contexts. The conclusion outlines directions for future research and encourages researchers to consider the ethical nuances of studying how to increase institutional trust.