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The majority of trust research has focused on the benefits trust can have for individual actors, institutions, and organizations. This “optimistic bias” is particularly evident in work focused on institutional trust, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. But trust in institutions may

The majority of trust research has focused on the benefits trust can have for individual actors, institutions, and organizations. This “optimistic bias” is particularly evident in work focused on institutional trust, where concepts such as procedural justice, shared values, and moral responsibility have gained prominence. But trust in institutions may not be exclusively good. We reveal implications for the “dark side” of institutional trust by reviewing relevant theories and empirical research that can contribute to a more holistic understanding. We frame our discussion by suggesting there may be a “Goldilocks principle” of institutional trust, where trust that is too low (typically the focus) or too high (not usually considered by trust researchers) may be problematic. The chapter focuses on the issue of too-high trust and processes through which such too-high trust might emerge. Specifically, excessive trust might result from external, internal, and intersecting external-internal processes. External processes refer to the actions institutions take that affect public trust, while internal processes refer to intrapersonal factors affecting a trustor’s level of trust. We describe how the beneficial psychological and behavioral outcomes of trust can be mitigated or circumvented through these processes and highlight the implications of a “darkest” side of trust when they intersect. We draw upon research on organizations and legal, governmental, and political systems to demonstrate the dark side of trust in different contexts. The conclusion outlines directions for future research and encourages researchers to consider the ethical nuances of studying how to increase institutional trust.

ContributorsNeal, Tess M.S. (Author) / Shockley, Ellie (Author) / Schilke, Oliver (Author)
Created2016
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Juvenile restorative justice has become an increasingly common alternative to punitive justice in recent decades. This project evaluates best practices and strategies that have been effective in reducing recidivism while upholding the key tenets of restoration. The goal of this project is to compile a reference for best practices and

Juvenile restorative justice has become an increasingly common alternative to punitive justice in recent decades. This project evaluates best practices and strategies that have been effective in reducing recidivism while upholding the key tenets of restoration. The goal of this project is to compile a reference for best practices and recommendations for the implementation of a juvenile restorative justice program at the Tempe Municipal Court. Through a comparison of two court-based restorative programs in the United States and a compilation of relevant research, a recommendation of Circle Conferencing is appropriate for the needs of the Tempe Municipal Court.
ContributorsBarger, Courtney Elizabeth (Author) / Broberg, Gregory (Thesis director) / Kane, Kevin (Committee member) / Dean, W.P. Carey School of Business (Contributor) / Economics Program in CLAS (Contributor) / School of International Letters and Cultures (Contributor) / School of Social Transformation (Contributor, Contributor) / Barrett, The Honors College (Contributor)
Created2020-05