Matching Items (65)
Description
There are some factors that have been used to explain why the presence of a calling (i.e., “an approach to work that reflects the belief that one's career is a central part of a broader sense of purpose and meaning in life and is used to help others or advance the greater good in some fashion” (Duffy & Dik, 2013, p. 429) reduces work stress and its potential negative outcomes, such as absenteeism, job performance and productivity, work-related accidents and overall employee health. The effect of problem-focused coping, however, remains largely untested as a potential mediator in this relation. The present study was conducted to quantitatively test whether problem-focused coping would mediate the relation between having a calling to work and perceived work stress in zookeepers. Participants were recruited through an online survey. They responded to questionnaires regarding calling, problem-focused coping, and work stress. Using hierarchical regression analyses, it was found that problem-focused coping partially mediated the relation between presence of a calling and perceived work stress. Specifically, having the presence of a calling to work predicted greater problem-focused style of coping, which, in turn, led to lower perceived work stress. Future directions for research were discussed.
ContributorsKemsley, Jourdan (Author) / Miller, Paul (Thesis advisor) / Hall, Deborah (Committee member) / Duran, Nicholas (Committee member) / Arizona State University (Publisher)
Created2018
Description
Unethical behavior is a phenomenon that is unavoidable in the workplace. Ethical transgressors, when caught, often receive feedback regarding their actions. Though such moral feedback—feedback that is in response to an ethical transgression—may be aimed at curtailing future unethical behavior, I seek to demonstrate that under certain conditions, moral feedback may promote subsequent unethical behavior. Specifically, I propose that moral intensity and affective tone are two primary dimensions of moral feedback that work together to affect ethical transgressor moral disengagement and future behavior. The notion of moral disengagement, which occurs when self-regulatory systems are deactivated, may account for situations whereby individuals perform unethical acts without associated guilt. Despite the burgeoning literature on this theme, research has yet to examine whether feedback from one individual can influence another individual’s moral disengagement. This is surprising considering the idea of moral disengagement stems from social cognitive theory which emphasizes the role that external factors have in affecting behavior. With my dissertation, I draw from research primarily in social psychology to explore how moral feedback affects transgressor moral disengagement. To do so, I develop a typology of moral feedback and test how each moral feedback type affects transgressor future behavior through moral disengagement.
ContributorsBalven, Rachel McCullagh (Author) / Lange, Donald (Thesis advisor) / Wellman, Ned (Committee member) / Welsh, David (Committee member) / Arizona State University (Publisher)
Created2018
Description
Research suggests that behaving in an ingratiatory manner towards one’s supervisor is a double-edged sword. On the one hand, ingratiation is a powerful tool through which employees develop positive social exchange relationships with target audiences (i.e., supervisors) and subsequently obtain desired outcomes at work. On the other hand, third party observers of ingratiation often view this behavior (and the people enacting it) in a negative manner, thereby hindering ingratiatory employees’ ability to develop high quality social exchange relationships with these individuals. However, this research primarily focuses on how organizational actors perceive of ingratiatory employees while neglecting the social context in which this behavior occurs. This is an important limitation because there are compelling reasons to believe that the social context plays a crucial role in how individuals react to ingratiation. Specifically, the social context may influence the extent to which ingratiation is salient, valued, and/or perceived as normative behavior by organizational members both within and external to the ingratiator-target dyad, which in turn affects how this behavior relates to relationship quality with the target and observers. The objective of my dissertation is to address this limitation by integrating a social context perspective with social exchange theory to build a “frog-pond” model of ingratiation. To that end, I propose that employees’ ingratiation relative to their team members, rather than absolute levels of ingratiation, drives positive exchange quality with supervisors. Furthermore, I hypothesize that congruence between the focal employee’s ingratiation and other team members’ ingratiation increases employees’ social exchange quality with team members. I also shed light on the asymmetrical nature of ingratiation (in)congruence by investigating how different types of congruence and incongruence impact social exchange quality with team members in different ways. In addition, I examine how relative ingratiation indirectly influences supervisors’ citizenship behavior toward the focal employee via focal employee-supervisor social exchange quality, as well as how ingratiation congruence indirectly affects team members’ citizenship behavior toward the focal employee through social exchange quality between the two parties. I test my hypotheses in a multi-wave multi-source field study of 222 employees and 64 teams/supervisors.
ContributorsKim, Ji Koung (Author) / LePine, Jeffery A. (Thesis advisor) / Zhang, Zhen (Committee member) / Baer, Michael D (Committee member) / Arizona State University (Publisher)
Created2019
Description
Forty-four million U.S. workers hold a flexible work role in the “gig economy” in conjunction with a traditional work role. This supplementary work role is known as a side-hustle, or income-generating work performed on the side of a full-time job. Whereas organizations and scholars have tended to view side-hustles as an activity that diminishes employee performance, employees may enjoy benefits from side-hustles. Indeed, research points to the benefits of accumulating multiple roles outside of work (e.g., volunteering or family roles). I investigate these disparate perspectives about the positive and negative implications of a SHR for performance in full-time work. To do so, I draw on boundary theory, which suggests that the degree of similarity between two roles, whether different from one another or blurring together, shapes how roles affect attitudes and behavior. I tested my predictions about how SHRs influence full-time work performance in a four-wave field study of 276 employees and 170 supervisors. Specifically, I address similarity between a SHR and FWR (SHR-FWR similarity), or the number of similar requirements between a SHR and FWR and extent of those similarities. I argue that SHR-FWR similarity has a negative relationship with boundary negotiation efforts because transitions between similar roles require little psychological effort. This relationship was not supported by my findings. I also assert that SHR-FWR similarity decreases psychological detachment from full-time work as similar roles blur together and limit recovery from full-time work. This relationship was supported by my findings. I further argue that side-hustle meaningfulness moderates the relationship between SHR-FWR similarity and boundary negotiation efforts and psychological detachment from full-time work. This prediction was supported for the effect on psychological detachment from full-time work. Finally, I examined how the effects of SHR-FWR similarity carry through to full-time work performance via exhaustion. These indirect effects were not supported. A supplemental polynomial regression analysis in which I examined status consistency was more fruitful. I found that status inconsistencies between a SHR and FWR led to increased role stress within full-time work. I conclude with a discussion of alternative approaches to understanding the confluence of SHRs and FWRs and practical implications.
ContributorsSessions, Hudson (Author) / Nahrgang Craig, Jennifer (Thesis advisor) / Baer, Michael D (Committee member) / Welsh, David T (Committee member) / Arizona State University (Publisher)
Created2019
Description
The purpose of this study is to explore the way mindfulness informs how leaders make sense of and navigate paradoxical tensions that arise in their organizations. This study employs a qualitative research methodology, based on synchronous, semi- structured, in-depth interviews of leaders who hold a personal mindfulness practice. Qualitative interviews illuminate how leaders’ communication about paradoxical tensions (e.g., through metaphorical language) reflects the way they experience those tensions. Findings extend the constitutive approach to paradox by demonstrating the way mindfulness informs awareness, emotion, pausing, and self-care. Specifically, this study (1) empirically illustrates how higher-level, dialogic more-than responses to paradox may be used to accomplish both-and responses to paradox, (2) evidences the way discursive consciousness of emotion may generatively inform paradox management, (3) suggests the appropriateness and use of a new paradox management strategy that I term ‘mindful dis/engagement’, and (4) highlights self-care as an others-centered leadership capability.
ContributorsTown, Sophia (Author) / Tracy, Sarah (Thesis advisor) / Fairhurst, Gail (Committee member) / Adame, Elissa (Committee member) / Brummans, Boris (Committee member) / Lange, Don (Committee member) / Arizona State University (Publisher)
Created2019
Description
This dissertation explores when and how the social comparisons that employees make with respect to their LMX (leader-member exchange) relationships affect their work performance and behaviors. The study introduces the concept of LMX social comparison across dyads (LMXAD) in which a follower compares the quality of his/her supervisory relationship to other leader-member dyads outside of the workgroup (e.g., my leader-myself vs. other leaders-other colleagues). Thus, the study sheds light on LMX social comparison processes at a dyadic level (e.g., our relationship vs. their relationships) as opposed to the individual level (e.g., my relationship vs their relationships, when followers share a same leader) to highlight the importance and saliency of leader-member dyadic comparisons. Drawing upon Thibaut & Kelley (1959)’s social exchange theory, the study, which collected data from 318 employees in Korean companies, empirically supported the positive effects of LMXAD on work performance, organizational citizenship behavior (OCB), and the negative effects of LMXAD on counterproductive work behavior (CWB), beyond LMX and LMX social comparison within group (e.g., my leader-myself vs. my leader-coworkers). Furthermore, results suggest upward counterfactual thoughts with regards to the current LMX relationship, mediates the relationship between LMXAD and work performance and CWB. Individual LMX and causal attributions also have a moderating effect by weakening the negative effects of LMXAD on upward counterfactual thoughts.
ContributorsSeo, Jungmin (Jungmin Jaime) (Author) / Nahrgang, Jennifer D (Thesis advisor) / LePine, Jeffery A. (Thesis advisor) / Hom, Peter (Committee member) / Arizona State University (Publisher)
Created2016
Description
ABSTRACT
Intermediating between farmers and development projects, farmers’ organizations (FOs) have the potential to improve rural market access and promote equitable growth by reducing transaction costs, strengthening producer bargaining power, and enabling collective action. Capacity building of FOs is a cornerstone of rural development policies and programs, such as the United Nations World Food Programme’s Purchase for Progress (P4P) project, which partnered with 830 FOs representing 1.7 million farmers from 2008 through 2014.
Despite significant donor investment, a unifying framework defining the concept and measurement of capacity building has eluded development practitioners. The core challenge originates from the paradigm shift away from top-down development toward participatory capacity building. Motivated by the practical difficulties encountered in ceding control to beneficiaries to enable their empowerment and self-determination, this study seeks to clarify conceptualizations of FO capacity and FO capacity building, to refine monitoring and evaluation of capacity building initiatives, and to develop and validate indicators and indices of organizational maturity and capacity.
Drawing on a critical review of the capacity building literature, this study develops an integrated, multi-level, capacity building framework and elaborates different levels of FO participation at each stage of the capacity building process. Through this lens, the research analyzes 11 organizational capacity assessment (OCA) tools and methodologies, and constructs 33 indicators of functional organizational capital to address OCA content gaps in conflict resolution, member participation, adaptive capacity, and the drivers of organizational change and collective action. The research further proposes methodological changes for increasing member participation in OCA to reduce reporting bias, to build knowledge and planning capacities, and to engender empowerment.
The indicators developed are tested on primary data gathered from P4P (treatment) and non-P4P (control) FOs in Ghana and Malawi. Results show that P4P has positively impacted the organizational capacity of participating groups, although there are regional differences. The statistical analysis validates most of the indicators and indices developed from this study’s participatory capacity building framework. Overall, this research contributes to the understanding of what FO capacity building means and how to measure it.
Intermediating between farmers and development projects, farmers’ organizations (FOs) have the potential to improve rural market access and promote equitable growth by reducing transaction costs, strengthening producer bargaining power, and enabling collective action. Capacity building of FOs is a cornerstone of rural development policies and programs, such as the United Nations World Food Programme’s Purchase for Progress (P4P) project, which partnered with 830 FOs representing 1.7 million farmers from 2008 through 2014.
Despite significant donor investment, a unifying framework defining the concept and measurement of capacity building has eluded development practitioners. The core challenge originates from the paradigm shift away from top-down development toward participatory capacity building. Motivated by the practical difficulties encountered in ceding control to beneficiaries to enable their empowerment and self-determination, this study seeks to clarify conceptualizations of FO capacity and FO capacity building, to refine monitoring and evaluation of capacity building initiatives, and to develop and validate indicators and indices of organizational maturity and capacity.
Drawing on a critical review of the capacity building literature, this study develops an integrated, multi-level, capacity building framework and elaborates different levels of FO participation at each stage of the capacity building process. Through this lens, the research analyzes 11 organizational capacity assessment (OCA) tools and methodologies, and constructs 33 indicators of functional organizational capital to address OCA content gaps in conflict resolution, member participation, adaptive capacity, and the drivers of organizational change and collective action. The research further proposes methodological changes for increasing member participation in OCA to reduce reporting bias, to build knowledge and planning capacities, and to engender empowerment.
The indicators developed are tested on primary data gathered from P4P (treatment) and non-P4P (control) FOs in Ghana and Malawi. Results show that P4P has positively impacted the organizational capacity of participating groups, although there are regional differences. The statistical analysis validates most of the indicators and indices developed from this study’s participatory capacity building framework. Overall, this research contributes to the understanding of what FO capacity building means and how to measure it.
ContributorsAmani, Sharon Mei (Author) / Aggarwal, Rimjhim M. (Thesis advisor) / Polidoro, Beth A. (Committee member) / Lentz, Erin C. (Committee member) / Arizona State University (Publisher)
Created2016
Description
This study uses a sequential, mixed method, action research, quantitative to qualitative research design. The purpose of this study was to develop a useful standardized hiring process at a state medical college that brings clarity to the hiring process and policies. Two conceptual frameworks guided the innovations in this study – communities of practice and Kotter’s change theory. To implement a standardized hiring process, a web-based intranet site was created through collaboration between the Academic Affairs and the Human Resources Departments of the medical college. The web-based intranet was built to be a hiring resource directed at training hiring managers and hiring committees. The hiring resource assists the departments hiring by bringing clarity to the hiring process, assisting in creating a standardized process for posting, recruiting, hiring, and on-boarding new employees, and allowing managers quick access to hiring tools.
Three sources provided data for this study: (1) Pre/Post Hiring Manager/Committee Questionnaire, (2) Interviews with key hiring managers, and (3) Google Analytics.
The study found that all participants found the overall hiring resource “useful” and “effective.” All measured components of the hiring resource were also found to be “useful” and “effective.” The site continues to increase in new users and returning users weekly. The hiring resource is used regularly by the college’s Human Resources Department and is sent to all hiring managers when they begin their hiring process and is introduced in “Managing the UA Way” which is a professional development program for new managers at the college. This study shows that web-based resources are a useful and effective instrument for training staff in a medical school context. More research needs to be conducted to measure the full potential of training higher education staff via web-based and online programs. This research project hopes to inspire other higher education institutions to create, measure, and implement training programs for staff.
Three sources provided data for this study: (1) Pre/Post Hiring Manager/Committee Questionnaire, (2) Interviews with key hiring managers, and (3) Google Analytics.
The study found that all participants found the overall hiring resource “useful” and “effective.” All measured components of the hiring resource were also found to be “useful” and “effective.” The site continues to increase in new users and returning users weekly. The hiring resource is used regularly by the college’s Human Resources Department and is sent to all hiring managers when they begin their hiring process and is introduced in “Managing the UA Way” which is a professional development program for new managers at the college. This study shows that web-based resources are a useful and effective instrument for training staff in a medical school context. More research needs to be conducted to measure the full potential of training higher education staff via web-based and online programs. This research project hopes to inspire other higher education institutions to create, measure, and implement training programs for staff.
ContributorsDrane, Daniel, III (Author) / Caterino, Linda C (Thesis advisor) / Ott, Molly (Committee member) / Cunningham, Tara (Committee member) / Arizona State University (Publisher)
Created2017
Description
Scholars and practitioners increasingly recognize that coworker friendships are integral to both individual- and organizational-level outcomes. At the same time, though, the rapid increase in virtual work has taken a principal source of adult friendships – workplaces – and drastically changed the way that individuals interact within them. No longer are proximity and extra-organizational socializing, two of the strongest predictors of coworker friendships in a co-located workplace, easily accessible. How, then, do employees become friends with each other when interacting mostly online? Once these virtual coworker friendships are forged, individuals must balance the often-conflicting norms of the friendship relationship with the coworker relationship. How, if at all, are these tensions experienced and managed when co-worker friendships are virtual? My dissertation seeks to answer these questions through a longitudinal, grounded theory study of virtual coworker friendship in a global IT firm. The emerging theory articulates the “barrier of virtuality” that challenges virtual coworker friendship formation, necessitating that individuals employ two sets of activities and one set of competencies to form friendships with one another: presence bridgers, relational informalizers, and relational digital fluency. The data also suggest that the coworker friendship tension process itself is largely similar to the previously articulated process in co-located contexts. However, the virtual context changed the frequency, types of shocks that elicited the tensions, and management of these tensions. My findings have numerous implications for the literatures on relationships at work, virtual work, and organizational tensions. They also suggest significant ways in which individuals and organizations can more effectively foster virtual coworker friendships while minimizing the potential harm of virtual coworker friendship tensions.
ContributorsSchinoff, Beth S. (Author) / Ashforth, Blake E. (Thesis advisor) / Corley, Kevin G. (Committee member) / Wellman, Edward (Committee member) / Arizona State University (Publisher)
Created2017
Description
Prior ethnographic research has found some relatively consistent factors that influence an officer’s use of force (e.g., organizational and suspect and officer characteristics). However, very little research has explored the effect department size in and of itself may have on force displayed during a police/citizen encounter. This study used data from the 2010 – 2013 Arizona Arrestee Reporting Information Network (AARIN) to examine the relationship between departmental size and officer use of force. Participants in this data collection cycle were limited to adult male and female arrestees (N = 2,273). AARIN personnel conducted confidential interviews and used a Police-Contact Addendum to document the type of forced employed by police during their current arrest. This study sought to answer the following research question: does the likelihood of an officer employing use of force increase (or decrease) in relation to department size the officer is nested in? The results indicate that citizens who are arrested by officers from a larger agency are more likely to report experiencing use of force during their arrest when compared to those arrested by officers from small and medium sized agencies.
ContributorsGalvin-White, Christine Marie (Author) / Wallace, Danielle (Thesis advisor) / White, Michael D. (Committee member) / Fradella, Hank F. (Committee member) / Arizona State University (Publisher)
Created2017