Matching Items (3)

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Consumer Response to Service Failure (Supply Chain Management Alternative Thesis)

Description

The purpose of this thesis is to gain insight into the work of Arizona State University Supply Chain professors, as well as Supply Chain faculty from around the world. In order to gain a more thorough understanding of the research,

The purpose of this thesis is to gain insight into the work of Arizona State University Supply Chain professors, as well as Supply Chain faculty from around the world. In order to gain a more thorough understanding of the research, a summary and reflection will be provided for each of the seminars attended. Summaries will include a brief background of the presenters, a summary of their research, and my personal takeaways. The seminars include research from Dr. Srimathy Mohan and Dr. Adegoke Oke from Arizona State University. Each of these professors will cover the topic of their past and/or current research in addition to their findings and key conclusions. Additionally, research from Dr. Barb Flynn of Indiana University and Dr. Seyed Emadi of University of North Carolina will be included. Research from Dr. Flynn is on the subject of understanding adaption to sustainable technologies, specifically within a manufacturing context. Research from Dr. Emadi is on the topic of determining the most effective policies to reduce attrition, specifically in call center businesses.
This thesis also includes a literature review on the subject of consumer responses to service failure. Specifically, it covers 10 articles related to the overarching subject of consumer responses to service failures in a variety of scenarios and industries. Additionally, it includes a section of potential areas for future research, with an emphasis on the growing online cloud services industry. There is room for additional research to be completed in terms of determining where consumers will place their blame for service failures that occur on cloud service platforms such as online gaming.

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Agent

Created

Date Created
2019-05

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Supply Chain Management Alternative Thesis: A Literature Review of Unintended Consequences

Description

The purpose of this thesis is to better understand the current work and research being done by Supply Chain Management professors from universities from around the world. This paper includes an explanation of the research being done by four presenters,

The purpose of this thesis is to better understand the current work and research being done by Supply Chain Management professors from universities from around the world. This paper includes an explanation of the research being done by four presenters, a summary of their work, and a reflection. These summaries and lectures allowed me to learn about current supply chain research and provide a focus for the rest of my thesis. The seminars include research being done by: Mark Ferguson, Edward Anderson and Rachna Shah. The preceding professors will discuss previous or current research. The second portion of this thesis will include a literature review of papers on the topic of corporate social responsibility and unintended consequences.

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Created

Date Created
2020-12

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Supply Chain Management Alternative Thesis- Risk Mitigation

Description

For the Supply Chain Management Alternative Thesis, I was required to attend 4 research seminars. After attending all four seminars, I wrote a summary for each one and then did my own research on a subject from one of the

For the Supply Chain Management Alternative Thesis, I was required to attend 4 research seminars. After attending all four seminars, I wrote a summary for each one and then did my own research on a subject from one of the seminars. I selected the lecture from Mahyar Eftekhar to do more research on due to my passion of humanitarian work. The lecture delivered by Mahyar Eftekhar on September 27th, 2018 there was a question being asked, “How to improve service delivery, considering the peculiar characteristics of humanitarian supply chains?”. This question can either cost a company a lot of money or save it a lot of money. The problem is how do you reduce risk for a supply chain in humanitarian work? The objective of my research is to find different solutions on risk mitigation for humanitarian organizations and how to bring down costs for the supply chains that these organizations have. Risk mitigation can be difficult for events that happen randomly, but there are ways to help reduce risk. Reducing risk is key to humanitarian supply chains because it can save money for companies that have financial restrictions. Humanitarian supply chains are much different from typical supply chains, due to what is at stake. These supply chains cannot fail, because if they do lives will be put in danger. Disasters can happen at any moment and can range from all different types. Being prepared for the worst case scenario is important in humanitarian efforts in order to bring down costs and save lives.

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Agent

Created

Date Created
2019-05