Matching Items (4)
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- All Subjects: emotion
- Creators: Alberts, Janet
- Creators: Wingert, Kimberly Marie
Description
Since the September 11, 2001 terrorist attacks and subsequent creation of the Transportation Security Administration (TSA), airport security has become an increasingly invasive, cumbersome, and expensive process. Fraught with tension and discomfort, "airport security" is a dirty phrase in the popular imagination, synonymous with long lines, unimpressive employees, and indignity. In fact, the TSA and its employees have featured as topic and punch line of news and popular culture stories. This image complicates the TSA's mission to ensure the nation's air travel safety and the ways that its officers interact with passengers. Every day, nearly two million people fly domestically in the United States. Each passenger must interact with many of the approximately 50,000 agents in airports. How employees and travelers make sense of interactions in airport security contexts can have significant implications for individual wellbeing, personal and professional relationships, and organizational policies and practices. Furthermore, the meaning making of travelers and employees is complexly connected to broad social discourses and issues of identity. In this study, I focus on the communication implications of identity and emotional performances in airport security in light of discourses at macro, meso, and micro levels. Using discourse tracing (LeGreco & Tracy, 2009), I construct the historical and discursive landscape of airport security, and via participant observation and various types of interviews, demonstrate how officers and passengers develop and perform identity, and the resulting interactional consequences. My analysis suggests that passengers and Transportation Security Officers (TSOs) perform three main types of identities in airport security contexts--what I call Stereotypical, Ideal, and Mindful--which reflect different types and levels of discourse. Identity performances are intricately related to emotional processes and occur dynamically, in relation to the identity and emotional performances of others. Theoretical implications direct attention to the ways that identity and emotional performances structure interactions, cause burdensome emotion management, and present organizational actors with tension, contradiction, and paradox to manage. Practical implications suggest consideration of passenger and TSO emotional wellbeing, policy framing, passenger agency, and preferred identities. Methodologically, this dissertation offers insight into discourse tracing and challenges of embodied "undercover" research in public spaces.
ContributorsRedden, Shawna Malvini (Author) / Tracy, Sarah J. (Thesis advisor) / Corley, Kevin (Committee member) / Alberts, Janet (Committee member) / Trethewey, Angela (Committee member) / Arizona State University (Publisher)
Created2013
Description
Individual differences in working memory capacity partly arise from variability in attention control, a process influenced by negative emotional content. Thus, individual differences in working memory capacity should be predictive of differences in the ability to regulate attention in emotional contexts. To address this hypothesis, a complex-span working memory task (symmetry span) was modified so that negative arousing images or neutral images subtended the background during the encoding phase. Across three experiments, negative arousing images impaired working memory encoding relative to neutral images, resulting in impoverished symmetry span scores. Additionally, in Experiment 3, both negative and arousing images captured attention and led to increased hit rates in a subsequent recognition task. Contrary to the primary hypothesis, individual differences in working memory capacity derived from three complex span tasks failed to moderate the effect of negative arousing images on working memory encoding across two large scale studies. Implications for theories of working memory and attention control in emotional contexts will be discussed.
ContributorsWingert, Kimberly Marie (Author) / Brewer, Gene A. (Thesis advisor) / Amazeen, Eric (Committee member) / Killeen, Peter (Committee member) / Goldinger, Stephen (Committee member) / Arizona State University (Publisher)
Created2015
Description
Working memory capacity and fluid intelligence are important predictors of performance in educational settings. Thus, understanding the processes underlying the relation between working memory capacity and fluid intelligence is important. Three large scale individual differences experiments were conducted to determine the mechanisms underlying the relation between working memory capacity and fluid intelligence. Experiments 1 and 2 were designed to assess whether individual differences in strategic behavior contribute to the variance shared between working memory capacity and fluid intelligence. In Experiment 3, competing theories for describing the underlying processes (cognitive vs. strategy) were evaluated in a comprehensive examination of potential underlying mechanisms. These data help inform existing theories about the mechanisms underlying the relation between WMC and gF. However, these data also indicate that the current theoretical model of the shared variance between WMC and gF would need to be revised to account for the data in Experiment 3. Possible sources of misfit are considered in the discussion along with a consideration of the theoretical implications of observing those relations in the Experiment 3 data.
ContributorsWingert, Kimberly Marie (Author) / Brewer, Gene A. (Thesis advisor) / McNamara, Danielle (Thesis advisor) / McClure, Samuel (Committee member) / Redick, Thomas (Committee member) / Arizona State University (Publisher)
Created2018
Description
The aim of this research was to better understand the experience of bereaved individuals following their return to work, and the ways in which they communicatively negotiate their relationships at work and at home. One of the most salient facts of life is that everyone will all experience the death of a loved one. The amount, frequency, type, and recovery response for the bereaved may be vastly different, but inevitably everyone has to cope with death. Even though it is an integral part of life, the bereavement experience often is acknowledged as one of the most traumatic and stressful processes that occurs in individuals’ lives (McHorney & Mor, 1988; Miller & McGowan, 1997). In fact, roughly 5% of the workforce is affected by the passing of a close family member each year, and this number excludes those who experience the deaths of close friends (Wojcik, 2000). Evidence suggests that bereavement affects the physical and mental health of survivors, many of whom are in the workforce (Bauer & Murray, 2018; Hazen, 2003, 2008, 2009; Wilson, Punjani, Song, & Low, 2019). In order to explore how work-life roles are integrated into the lives of bereaved individuals, this dissertation qualitatively analyzed 36 interviews with bereaved employees (12), cohabitants (12), and coworkers (12). Through the use of procedural coding (Saldaña, 2009) and emergent codes, this dissertation answered the five posited research questions and their sub-questions. The results of this analysis have numerous implications for social support, emotion at work, grief, and bereavement leave policy. The following dissertation delineates the significance of this research, the literature review providing rationale for study of bereaved employees, qualitative methodological design, analysis of the data, and conclusions about bereavement and work-life relationships.
ContributorsGiannini, Gino Anthony (Author) / de la Garza, Sarah Amira (Thesis advisor) / Alberts, Janet (Committee member) / Mingé, Jeanine (Committee member) / Arizona State University (Publisher)
Created2020