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- Creators: Arizona State University
- Member of: Theses and Dissertations
- Member of: Barrett, The Honors College Thesis/Creative Project Collection
- Resource Type: Text
Description
In the delivery of a public service, meeting the needs of its users through cocreation has generated considerable research. Service users are encouraged to engage with public services through dialogue, sustained interaction, and equal partnership, wherein the role of the user changes from passive to active. As the relationship between service provider and service user evolves, researchers have sought to explain how resources, time, accessibility, and bandwidth may affect such relationships, specifically concerning the economically disadvantaged. While many researchers have focused on the logistical barriers that inhibit cocreation among the economically disadvantaged presented by such factors as cost and transportation, limited research has examined the relationship between the service provider and economically disadvantaged service user. Combining previous research, this study examines what economically disadvantaged service users actually do when they cocreate value with a public service by conducting 12 in-depth interviews with participants of SNAP-Ed, nutrition education for persons eligible for government assistance. The study's findings suggest that cocreation exists through relational characteristics of collaboration, isolation, acceptance, connection, and guidance that help in the development and maintenance of relationships, and that a relationship between service provider and user could be further typified by equality. This finding suggests that equality is an independent construct not necessary in the process of cocreation--a departure from previous research--but rather a way to approach the service provider/user relationship. This study is intended as a step toward examining cocreation through the development of organization-public relationships.
ContributorsCandello, Elizabeth J (Author) / Thornton, Leslie-Jean (Thesis advisor) / Matera, Fran (Committee member) / Gilpin, Dawn (Committee member) / Perez, Adriana (Committee member) / Arizona State University (Publisher)
Created2014
Description
The term “friend zone” has been used in various areas of social media and pop culture to define a situation where one individual covets a relationship with a close friend that never evolves; typically the situation includes a male seeking a potential romantic partner with a female. Although friendship is often viewed in a positive format and sometimes the foundation of a healthy relationship, this term has been stigmatized as an unfortunate situation and counterproductive to obtaining a fulfilling relationship.
To approach the multi-faceted concern of friend zone phenomena and the many areas damaging messages that occur, my thesis starts with the history of friend zone phenomena, establishing a definition of friend zone phenomena for future scholars. Next literature on friendship and love, and Galician’s work used for both the methodology and theoretical framework is introduced leading to the analysis. The methodology and theoretical framework for the analysis uses Mary-Lou Galician’s 7-Step-Reality-Check-Up, twelve Myths social media promoted as the preferred reading and the Twelve Prescriptions (Rxs) for Getting Real About Romance. Resources on the discourses of gender performativity, psychology, and sociology are also included in the theoretical framework.
I start with an introduction to retrograde misogyny, The Manosphere (including The Red Pill [TRP]), the Elliot Rodger case and rape culture. This initial segment is analyzed differently from the other texts to describe the crux of social justice issues within friend zone phenomena. I then analyze 10 online memes related to friend zone phenomena. Lastly, I analyze Jet and Star’s new book, How to Get out of the Friend Zone –their book is a textual version of the advice they give on their YouTube channel.
Throughout all the texts Myths 5 (Physical Attraction), 6 (Man = Stronger), and 13 (No Cross-Sexual Friends) were all proposed as the preferred reading. Myth 14 (Men Want Sex/Women Want Money) was prevalent across the memes and TRP/Rational Male. All four myths are laden with gender performativity with damaging perceptions of healthy and respectful relationships. Additional research on friend zone phenomena in the form of interviews and surveys is recommended as research is still sparse.
To approach the multi-faceted concern of friend zone phenomena and the many areas damaging messages that occur, my thesis starts with the history of friend zone phenomena, establishing a definition of friend zone phenomena for future scholars. Next literature on friendship and love, and Galician’s work used for both the methodology and theoretical framework is introduced leading to the analysis. The methodology and theoretical framework for the analysis uses Mary-Lou Galician’s 7-Step-Reality-Check-Up, twelve Myths social media promoted as the preferred reading and the Twelve Prescriptions (Rxs) for Getting Real About Romance. Resources on the discourses of gender performativity, psychology, and sociology are also included in the theoretical framework.
I start with an introduction to retrograde misogyny, The Manosphere (including The Red Pill [TRP]), the Elliot Rodger case and rape culture. This initial segment is analyzed differently from the other texts to describe the crux of social justice issues within friend zone phenomena. I then analyze 10 online memes related to friend zone phenomena. Lastly, I analyze Jet and Star’s new book, How to Get out of the Friend Zone –their book is a textual version of the advice they give on their YouTube channel.
Throughout all the texts Myths 5 (Physical Attraction), 6 (Man = Stronger), and 13 (No Cross-Sexual Friends) were all proposed as the preferred reading. Myth 14 (Men Want Sex/Women Want Money) was prevalent across the memes and TRP/Rational Male. All four myths are laden with gender performativity with damaging perceptions of healthy and respectful relationships. Additional research on friend zone phenomena in the form of interviews and surveys is recommended as research is still sparse.
ContributorsMichael, Cherish Krista (Author) / Elenes, C. Alejandra (Thesis advisor) / Hall, Deborah (Committee member) / Murphy-Erfani, Julie (Committee member) / Arizona State University (Publisher)
Created2015
Description
Prophylactic bilateral mastectomy (PBM) is the current recommended course of action for women with increased genetic risk for breast and ovarian cancer. Nevertheless, many receive negative feedback from family and friends surrounding the decision to undergo this surgery because they do not have cancer when the decision is made; this results in a limited support network for coping with their PBM. Low social support is associated with depression, negativity, and anxiety. Women who had a PBM, were currently undergoing or had completed reconstruction, and were in a committed romantic relationship at the time of the surgery were surveyed (N = 53). The hypotheses that women who received negative feedback about their decision to have a PBM would have poorer individual well-being, and that the use of a couples-based team approach would moderate these adverse effects were tested. Data analyses support the hypotheses that women in couples taking a team approach to PBM have better individual well-being. The effects of negative feedback from others about the decision to undergo a PBM on personal mental health were moderated by use of a couples-based team approach. Women who received negative feedback from multiple sources had better outcomes if they used a couples-based team approach. Many women have a preventative oophorectomy around the same time as their PBM. Menopause is associated with side effects such as increased vasomotor symptoms and decreased sexual functioning. The hypothesis that surgical menopause is related to declines in sexual satisfaction following PBM was also tested. Regression analysis revealed no relationship. This study indicates that women who experience social disapproval and lack collaborative support from their significant other may be at increased risk for poor individual well-being following PBM.
ContributorsGaytán, Jenelle A (Author) / Burleson, Mary H (Thesis advisor) / Roberts, Nicole A. (Committee member) / Mickelson, Krisitin D (Committee member) / Arizona State University (Publisher)
Created2018
Description
The millennial generation is quickly solidifying its place as the dominate generation within the workforce. As millennials transition through workplace hierarchy it is essential organizations understand how to properly develop incoming talent. This is especially important within sales as the opportunity cost for hiring and developing new sales professionals is much higher compared to other professions. Downward trends in millennial retention rates is also a strong contributing factor to the importance of understanding the millennial generation. This paper aims to identify key concepts and elements employers should incorporate into their sales training programs in order to better develop millennials entering sales roles. Through an analysis of each generation and sales training a clear framework will be identified to achieve this goal. Analyzing millennials unique strengths and weaknesses will provide the basis for the key areas employers need to focus on when designing their sales development programs. The framework identified is easily adaptable within any organizations as the concepts discussed can be universally applied.
ContributorsStensland, Zachary William (Author) / Montoya, Detra (Thesis director) / Schlacter, John (Committee member) / Department of Marketing (Contributor) / Department of Information Systems (Contributor) / Barrett, The Honors College (Contributor)
Created2017-05
Description
The insurance industry consists of financial advisors planning for individual’s financial future through defensive investments that will payout in case of something happening to a person’s greatest asset—themselves. Each financial advisor is mandated to pass a professional exam to receive their license in order to take in clients in each state. There is a process in which clients are serviced and sold on different products of insurance. Advisors need to consider client needs and service them with products are in their best interest and within financial reason. <br/> To sell a product you must have clients, and the way that financial advisor receive clients are generally through two ways: company provided or their own connections. At the end of the day, the goal is to get in front of more people and expand you circle. In that sense, there are two common way people address this expansion of circles and that is build relationships versus networking. The goal of this paper is to dive deep in the insurance industry and analyze the sales process when comparing the difference in selling through building relationships versus selling through networking.<br/> The research plan I have in mind start from researching background and history, to current practices environment, to method process solutions. In the initial stages of my research, I will focus on background and history of the financial services industry in terms of sales and insurance. This will address insurance sales processes in the financial services industry and its features as well as benefits. After explaining the step by step process and potential results of the sales process in the insurance industry, I will start researching current environments of the industry. This will explain the history, key theoretical elements, and significant events of the industry. <br/> The history of the background will set stage for me to address situational challenges in the business based on my own experience to which I will do research to find plausible sales process solutions when comparing relationship sales to networking sales. This research will then be synthesized with my own experimental solutions as I work in the industry, which will help me complete chapter 4 and 5 of my theses – Methods and Execution of Results.
ContributorsSkelnik, Eason John (Author) / Byrne, Jared (Thesis director) / Desiderio, Jake (Committee member) / Department of Finance (Contributor) / Department of Supply Chain Management (Contributor) / Barrett, The Honors College (Contributor)
Created2021-05
Description
Prior studies have demonstrated the positive impact of touch on both individualand relational well-being. In contrast, a history of trauma is associated with reductions
in well-being. Post-traumatic stress disorder caused by prior interpersonal trauma (IPT)
may cause individuals to avoid interpersonal touch, which may lead to many negative
outcomes. Additionally, prior studies found that experiencing more post-traumatic stress
symptoms (PTSS) is linked with worse romantic relationship quality. Accordingly, higher
PTSS may be a pathway through which more IPT leads to fewer touch behaviors, more
touch aversion, and worse relationship quality. Participants were 543 English-speaking females (64.8% White; mean age 30.3 years) recruited through online survey systems Sona and Prolific. The following
measures were used: Cumulative Stress and Trauma Scale (IPT); Brennan Touch Scale
(touch aversion); the PTSD Checklist for DSM-5 (PTSS); CSE Scale for Trauma (CSET);
Emotion Regulation Questionnaire (expressive suppression); and Perceived Relationship
Quality Component Index (relationship quality). Mediation and moderated mediation
models were analyzed using the PROCESS macro v.3.4 in SPSS v. 27. The major hypotheses were that 1) more IPT would lead to fewer touch behaviors, greater touch aversion, and worse relationship quality through its links to greater PTSS; and 2) the pathways between PTSS and the outcome variables would be moderated by
expressive suppression (strengthening the association) and trauma coping self-efficacy
(weakening the association). The results showed that the overall associations between IPT and touch behaviors
and between IPT and relationship quality were not significant, but the indirect links via
PTSS were significant. The association between IPT and touch aversion was significant,
but the addition of PTSS as a mediator made that association nonsignificant. When moderators were added, there were mixed outcomes. The moderation term for CSET on the PTSS to touch behaviors pathway was significant. Because touch is important for healthy relationships, therapies should focus on reducing touch aversion for people with a history of IPT and high PTSS. Furthermore, therapy focusing on improving CSET and reducing expressive suppression may help increase touch behaviors, reduce touch aversion, and improve relationship quality in individuals with IPT.
ContributorsMunson, Aubrie A (Author) / Burleson, Mary H (Thesis advisor) / Roberts, Nicole A (Committee member) / Hall, Deborah L (Committee member) / Arizona State University (Publisher)
Created2022
Description
Intimate relationship functioning and mental well-being are inherently linked; thus, for those with mental illness, such as social anxiety, intimate relationship functioning may be impaired. Research on the intimate relationships of those with social anxiety has often focused on emotion regulation, as emotions play a crucial role in the development and maintenance of interpersonal relationships and are a clear area of deficit among those with social anxiety. The current thesis had three primary aims: 1a) to examine individual emotion expressivity and 1b) interpersonal emotion regulation processes among individuals with varying levels of social anxiety; 2) to examine individual and interpersonal emotion regulation within romantic relationships; and, 3) to examine how individual emotion expressivity and interpersonal emotion regulation influence relationship health and intimacy among those with varying levels of social anxiety. For Aim 1, differences in individual emotion expressivity and interpersonal emotion regulation were analyzed using regression analyses with social anxiety as a continuous predictor. Analyses were also conducted using a dichotomous grouping (i.e., non-socially anxious and socially anxious) and conducting a multivariate analysis of covariance (MANCOVA).
For Aim 2, the impact of individual and interpersonal emotion regulation processes on relationship health was examined using a series of regression analyses. Finally, Aim 3 was tested using structural equation modeling (SEM). Results suggest those with social anxiety show specific, but not general, deficits in individual emotion expressivity and interpersonal emotion regulation, and both individual and interpersonal emotion regulation had positive effects on relationship health. Regarding the primary analyses, interpersonal emotion regulation fully mediated the association between individual emotion expressivity and relationship health. Further, although the strength of these paths varied between groups, the valence and general pattern of these findings were similar for both those with social anxiety and those without. The study provided novel insights into the role of interpersonal emotion regulation in relationship health, and extended previous findings on emotion regulation and relationship health among those with social anxiety.
For Aim 2, the impact of individual and interpersonal emotion regulation processes on relationship health was examined using a series of regression analyses. Finally, Aim 3 was tested using structural equation modeling (SEM). Results suggest those with social anxiety show specific, but not general, deficits in individual emotion expressivity and interpersonal emotion regulation, and both individual and interpersonal emotion regulation had positive effects on relationship health. Regarding the primary analyses, interpersonal emotion regulation fully mediated the association between individual emotion expressivity and relationship health. Further, although the strength of these paths varied between groups, the valence and general pattern of these findings were similar for both those with social anxiety and those without. The study provided novel insights into the role of interpersonal emotion regulation in relationship health, and extended previous findings on emotion regulation and relationship health among those with social anxiety.
ContributorsSchodt, Kaitlyn Beatrice (Author) / Mickelson, Kristin D (Thesis advisor) / Burleson, Mary H (Committee member) / Roberts, Nicole A. (Committee member) / Arizona State University (Publisher)
Created2019
Description
In this dissertation, I conduct theoretical and empirical studies to investigate the digital platforms from an ecosystem perspective. Specifically, in Study 1, I propose a new two-zoned network model to address an inadequacy in the traditional two-sided network model. The newly proposed model helps firms better understand the nature of platform competition so as to make informed decisions in this evolving landscape. In Study 2, I develop a comprehensive relationship framework for online marketplaces and define six distinct relationship types including asymmetric relationships. An analytical approach is further proposed to estimate relationships empirically and derive a set of network-based relationship metrics. I demonstrate the validity and significant impact of our proposed relationship metrics in driving apps’ future performance through a series of econometric and prediction models. In Study 3, I evaluate the impacts of data and privacy regulations on the business performance in the digital products market from an international perspective. The study reveals interesting and counterintuitive effects of data regulations in the international mobile app market. Overall, my research work highlights the importance of an ecosystem view in exploring and understanding issues and mechanisms in digital platforms. It makes great contributions to the literature ranging from the two-sided market, product networks to impacts of data and privacy regulations. It also provides significant implications for organizations, firms, practitioners, and policymakers.
ContributorsLi, Ziru (Author) / Santanam, Raghu RS (Thesis advisor) / Shao, Benjamin BS (Committee member) / Chen, Pei-yu PC (Committee member) / Shi, Zhan ZS (Committee member) / Arizona State University (Publisher)
Created2021