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Since the inception of the World Wide Web in the late 1980s, public relations firms and their clients have benefited from a valuable platform allowing for instant and global communication. Essential social engagement tools such as trust, loyalty and information dissemination have been transferred from a physical, non-mediated environment to

Since the inception of the World Wide Web in the late 1980s, public relations firms and their clients have benefited from a valuable platform allowing for instant and global communication. Essential social engagement tools such as trust, loyalty and information dissemination have been transferred from a physical, non-mediated environment to a virtual, technology mediated one. Therefore, it is now vital that public relations practitioners understand the emerging field of cyberpsychology and the important elements that nurture e-Trust, e-Loyalty and Positive Virality. Through qualitative research methods, e-Trust, e-Loyalty and Positive Virality are comprehensively and conceptually defined. Each is also operationally defined in terms of number of users, number of followers and number of tweets, shares or media impressions. A Cyber-Success Model is proposed as a way to explain how these three digital components may work together to achieve a high degree of public engagement. The specific conceptual and operational criteria as well as the Cyber-Success Model are then used to evaluate public engagement with regard to Edelman Digital campaigns executed for clients PayPal and Ebay as examples of how the model is applied. Conclusions and future recommendations for Edelman Digital, the field of public relations and the field of cyberpsychology are discussed.
Created2014-12
Description
According to a 2016 National Cyber Security Alliance survey, "30 percent of teens say their parents are 'not aware at all' or 'not very aware' of their online activities while 57 percent of parents surveyed admit that they are similarly in the dark about what their kids are doing online."

According to a 2016 National Cyber Security Alliance survey, "30 percent of teens say their parents are 'not aware at all' or 'not very aware' of their online activities while 57 percent of parents surveyed admit that they are similarly in the dark about what their kids are doing online." The Parenting in the Digital Age project (parentingdigitalage.com) aims to provide parents of high schoolers with information about the effects of internet and social media use on their children, as well as information on specific websites and apps their children are using. The goal of the project is to combine cyberpsychology research with journalistic techniques to create an informative, user-friendly website. Parents deserve clear and concise resources to help navigate parenting in the digital age, and this website will serve as one.
ContributorsSwarner, Jessica Kaye (Author) / James, Venita Hawthorne (Thesis director) / Bodford, Jessica (Committee member) / Volz, Dustin (Committee member) / School of Politics and Global Studies (Contributor) / Walter Cronkite School of Journalism and Mass Communication (Contributor) / Barrett, The Honors College (Contributor)
Created2016-12
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Description
Social media has become a direct and effective means of transmitting personal opinions into the cyberspace. The use of certain key-words and their connotations in tweets portray a meaning that goes beyond the screen and affects behavior. During terror attacks or worldwide crises, people turn to social media as a

Social media has become a direct and effective means of transmitting personal opinions into the cyberspace. The use of certain key-words and their connotations in tweets portray a meaning that goes beyond the screen and affects behavior. During terror attacks or worldwide crises, people turn to social media as a means of managing their anxiety, a mechanism of Terror Management Theory (TMT). These opinions have distinct impacts on the emotions that people express both online and offline through both positive and negative sentiments. This paper focuses on using sentiment analysis on twitter hash-tags during five major terrorist attacks that created a significant response on social media, which collectively show the effects that 140-character tweets have on perceptions in social media. The purpose of analyzing the sentiments of tweets after terror attacks allows for the visualization of the effect of key-words and the possibility of manipulation by the use of emotional contagion. Through sentiment analysis, positive, negative and neutral emotions were portrayed in the tweets. The keywords detected also portray characteristics about terror attacks which would allow for future analysis and predictions in regards to propagating a specific emotion on social media during future crisis.
ContributorsHarikumar, Swathikrishna (Author) / Davulcu, Hasan (Thesis director) / Bodford, Jessica (Committee member) / Computer Science and Engineering Program (Contributor) / Department of Information Systems (Contributor) / Barrett, The Honors College (Contributor)
Created2016-12