Matching Items (4)
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- All Subjects: Training
- All Subjects: Latina
- All Subjects: Sales
- Creators: Clark, Christopher M.
Description
The purpose of this study was to help increase success for first-generation Latina students at Arizona State University by providing a group mentoring support experience during the spring semester of their sophomore year. Thirteen first-generation Latinas in their sophomore year were recruited from the Obama Scholars Program at Arizona State University. These students participated in one or two 90-minute group mentoring intervention sessions during the spring semester of their sophomore year and responded to reflection questions at the end of each session. Additional data were collected through e-journaling and field notes to document the mentoring process and the short-term effects of the group mentoring intervention. Study participants named three themes as critical to their college success: college capital, confidence, and connections. Participants also reported that the intervention of group mentoring sessions helped them increase their knowledge of available resources, feel more confident about their remaining years in college, make connections with other first-generation Latinas, and convinced them to recommit themselves to working hard for immediate academic success to achieve their goal of becoming the first in their families to become a college graduate.
ContributorsGolden, Amy Edith (Author) / Clark, Christopher M. (Thesis advisor) / Wilkinson, Christine Kajikawa (Committee member) / Duplissis, Mark (Committee member) / Arizona State University (Publisher)
Created2011
Description
The purpose for this doctoral action research study was to discover if and how an updated training and development curriculum benefited residential student organization advisers at Arizona State University (ASU). Eleven advisers of residential student organizations completed a pilot training and development program and agreed to participate in a focus group. This program consisted of nine 60-minute workshops as well as a journaling experience. Data was collected through a focus group at the completion of the nine workshops to document the practical value of the training and development program and to determine how prepared advisers were for their professional roles. Study participants named six important themes in understanding the most effective methods for training and developing advisers: interaction among advisers, the experiences of seasoned advisers, the dialogues and other learning techniques, the structure and timing of the training workshops, the training curriculum itself, and the general understanding of how to support students best. Participants also reported practical value in the effectiveness of the program, positive reactions to the overall training curriculum, and mixed perspectives on the value of journaling as a part of the development experience.
ContributorsShapiro, Cory Adam (Author) / Clark, Christopher M. (Thesis advisor) / Wilkinson, Christine Kajikawa (Committee member) / Denke, Mark (Committee member) / Arizona State University (Publisher)
Created2012
Description
Training student employees in Educational Outreach and Student Services (EOSS) at Arizona State University's West campus is important to maintaining a knowledgeable and productive workforce. This dissertation describes the results of an action research study in which social media tools were utilized as a delivery mechanism for training student employees on three ASU initiatives: the New American University, Sun Devil Pride and Social Entrepreneurship. The social media tools included YouTube and Vimeo, user-generated video sites, Facebook, and a Google Sites website. Five student employees in EOSS at the West campus were identified and recruited for a six-week study. The students participated in online pre- and post-surveys, blogging via Facebook, a focus group, and case study assessment. Data collected through blogs, audio recordings, and field notes provided insight on the positive benefits of using social media to train student employees and participants' understanding and personal connection to the three initiatives. Analysis of the data identified three themes: peer-to-peer relationships, connectedness to both internal and external community, and competency capital. Though these themes were apparent, the researcher found that participants' identities as Arizona State University students were affected more than their student employee identities.
ContributorsSmith, Sharon D., 1955- (Author) / Clark, Christopher M. (Thesis advisor) / Cook, Kevin T (Committee member) / Kelley, Michael F. (Committee member) / Arizona State University (Publisher)
Created2012
Description
The millennial generation is quickly solidifying its place as the dominate generation within the workforce. As millennials transition through workplace hierarchy it is essential organizations understand how to properly develop incoming talent. This is especially important within sales as the opportunity cost for hiring and developing new sales professionals is much higher compared to other professions. Downward trends in millennial retention rates is also a strong contributing factor to the importance of understanding the millennial generation. This paper aims to identify key concepts and elements employers should incorporate into their sales training programs in order to better develop millennials entering sales roles. Through an analysis of each generation and sales training a clear framework will be identified to achieve this goal. Analyzing millennials unique strengths and weaknesses will provide the basis for the key areas employers need to focus on when designing their sales development programs. The framework identified is easily adaptable within any organizations as the concepts discussed can be universally applied.
ContributorsStensland, Zachary William (Author) / Montoya, Detra (Thesis director) / Schlacter, John (Committee member) / Department of Marketing (Contributor) / Department of Information Systems (Contributor) / Barrett, The Honors College (Contributor)
Created2017-05