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This study examines the nature of emotion work in a nonprofit organization through qualitative inquiry. The mission of the organization is to provide houses of hospitality and ongoing support to help pregnant and parenting women in need reach their goals, and welcomes them into a community filled with love and

This study examines the nature of emotion work in a nonprofit organization through qualitative inquiry. The mission of the organization is to provide houses of hospitality and ongoing support to help pregnant and parenting women in need reach their goals, and welcomes them into a community filled with love and dignity. Field observations and participant interviews were analyzed alongside organizational documents to determine if participants were experiencing emotional labor and the ways in which they are compensated for this labor. By extending the concepts of emotional labor to jobs and volunteer positions that do not receive significant financial compensation, the findings suggest that emotional labor is not always performed for a wage. Further, volunteers of nonprofit organizations may find compensation through the fulfillment of personal motivations, unrelated to financial gain.
ContributorsJohnson, Allyse Marie (Author) / Adame, Bradley (Thesis director) / Ramella, Kelly (Committee member) / Bisel, Ryan (Committee member) / Barrett, The Honors College (Contributor) / School of Community Resources and Development (Contributor) / Walter Cronkite School of Journalism and Mass Communication (Contributor) / Hugh Downs School of Human Communication (Contributor)
Created2015-05
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Decades of research in cyberpsychology and human-computer interaction has pointed to a strong distinction between the online and offline worlds, suggesting that attitudes and behaviors in one domain do not necessarily generalize to the other. However, as humans spend increasing amounts of time in the digital world, psychological understandings of

Decades of research in cyberpsychology and human-computer interaction has pointed to a strong distinction between the online and offline worlds, suggesting that attitudes and behaviors in one domain do not necessarily generalize to the other. However, as humans spend increasing amounts of time in the digital world, psychological understandings of safety may begin to influence human perceptions of threat while online. This dissertation therefore examines whether perceived threat generalizes between domains across archival, correlational, and experimental research methods. Four studies offer insight into the relationship between objective indicators of physical and online safety on the levels of nation and state; the relationship between perceptions of these forms of safety on the individual level; and whether experimental manipulations of one form of threat influence perceptions of threat in the opposite domain. In addition, this work explores the impact of threat perception-related personal and situational factors, as well as the impact of threat type (i.e., self-protection, resource), on this hypothesized relationship.

Collectively, these studies evince a positive relationship between physical and online safety in macro-level actuality and individual-level perception. Among individuals, objective indicators of community safety—as measured by zip code crime data—were a positive reflection of perceptions of physical safety; these perceptions, in turn, mapped onto perceived online safety. The generalization between perceived physical threat and online threat was stronger after being exposed to self-protection threat manipulations, possibly underscoring the more dire nature of threats to bodily safety than those to valuable resources. Most notably, experimental findings suggest that it is not the physical that informs the digital, but rather the opposite: Online threats blur more readily into physical domains, possibly speaking to the concern that dangers specific to the digital world will bleed into the physical one. This generalization of threat may function as a strategy to prepare oneself for future dangers wherever they might appear; and indeed, perceived threat in either world positively influenced desires to act on recommended safety practices. Taken together, this research suggests that in the realm of threat perception, the boundaries between physical and digital are less rigid than may have been previously believed.
ContributorsBodford, Jessica E (Author) / Kwan, Virginia S. Y. (Thesis advisor) / Adame, Bradley (Committee member) / Kenrick, Douglas T. (Committee member) / Shakarian, Paulo (Committee member) / Arizona State University (Publisher)
Created2017
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Description
Speculation regarding interstate conflict is of great concern to many, if not, all people. As such, forecasting interstate conflict has been an interest to experts, scholars, government officials, and concerned citizens. Presently, there are two approaches to the problem of conflict forecasting with divergent results. The first tends to use

Speculation regarding interstate conflict is of great concern to many, if not, all people. As such, forecasting interstate conflict has been an interest to experts, scholars, government officials, and concerned citizens. Presently, there are two approaches to the problem of conflict forecasting with divergent results. The first tends to use a bird’s eye view with big data to forecast actions while missing the intimate details of the groups it is studying. The other opts for more grounded details of cultural meaning and interpretation, yet struggles in the realm of practical application for forecasting. While outlining issues with both approaches, an important question surfaced: are actions causing interpretations and/or are the interpretations driving actions? In response, the Theory of Narrative Conflict (TNC) is proposed to begin answering these questions. To properly address the complexity of forecasting and of culture, TNC draws from a number of different sources, including narrative theory, systems theory, nationalism, and the expression of these in strategic communication.

As a case study, this dissertation examines positions of both the U.S. and China in the South and East China Seas over five years. Methodologically, this dissertation demonstrates the benefit of content analysis to identify local narratives and both stabilizing and destabilizing events contained in thousands of news articles over a five-year period. Additionally, the use of time series and a Markov analysis both demonstrate usefulness in forecasting. Theoretically, TNC displays the usefulness of narrative theory to forecast both actions driven by narrative and common interpretations after events.

Practically, this dissertation demonstrates that current efforts in the U.S. and China have not resulted in an increased understanding of the other country. Neither media giant demonstrates the capacity to be critical of their own national identity and preferred interpretation of world affairs. In short, the battle for the hearts and minds of foreign persons should be challenged.
ContributorsNolen, Matthew Scott (Author) / Corman, Steven R. (Thesis advisor) / Adame, Bradley (Committee member) / Simon, Denis (Committee member) / Arizona State University (Publisher)
Created2017
Description
An art installation that mixed the knowledge gained from both the science and artistic sides of communication via the High Downs School of Communication. The goal of the installation was to have visitors reflect on their own social media experiences by viewing the experiences of others that were included in

An art installation that mixed the knowledge gained from both the science and artistic sides of communication via the High Downs School of Communication. The goal of the installation was to have visitors reflect on their own social media experiences by viewing the experiences of others that were included in the installation.
ContributorsMurphy, Sydney (Author) / Linde, Jennifer (Thesis director) / Adame, Bradley (Committee member) / Barrett, The Honors College (Contributor) / School of Life Sciences (Contributor) / Hugh Downs School of Human Communication (Contributor)
Created2024-05
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Description
Personal training is a growing industry as individuals across the U.S. face increasing levels of physical and psychological health issues. Hiring a certified personal trainer (CPT) presents an opportunity to not only become healthier, but also to grow one’s knowledge and abilities; researchers refer to this process as self-expansion. This

Personal training is a growing industry as individuals across the U.S. face increasing levels of physical and psychological health issues. Hiring a certified personal trainer (CPT) presents an opportunity to not only become healthier, but also to grow one’s knowledge and abilities; researchers refer to this process as self-expansion. This research sought to specify a path model of the self-expansion process clients experience while training with their CPT. Secondly, this research described clients’ self-reported disclosure patterns with their CPT. Using Amazon’s Mechanical Turk and ResearchMatch, the study sampled N = 392 U.S. residents who reported training with a CPT. Results from the path analysis indicated poor global fit; however, local fit supported several statistically significant paths. Clients’ level of internal motivation was positively associated with their self-disclosure, self-expansion, and self-pruning. Clients’ self-disclosure was positively associated with perceived closeness with their CPT. Contrary to prediction, clients’ perceived closeness was negatively associated with perceived support from their CPT. However, clients’ perceived closeness and perceived levels of support were both positively associated with their reported levels of self-expansion. Regarding clients’ disclosures, results indicated that clients primarily discuss physical training, diet and nutrition, and health concerns. Thematic analysis of self-reported disclosure examples revealed discussion topics including body dysmorphia, loss and grief, mental health, personal relationships, physical health, professionalism, support seeking, trainer sharing, and trust. Theoretical implications for the self-expansion model include support for additional variables in the self-expansion process, including motivation, self-disclosure, perceived support, and self-pruning. Additionally, practical recommendations for CPTs include an awareness of the type of relationship that clients may desire, as closeness may inhibit perceptions of support with training. Further, CPTs should be aware of the disclosures they may encounter, as clients may share intimate information and seek social support. As such, training programs should include sections on active listening and empathy and require CPTs to be knowledgeable of community resources in the event of a disclosure that presents a serious health risk to the client. Additional research is necessary, particularly to investigate closeness in the self-expansion process, as it did not function as expected within service and professional relationships.
ContributorsShufford, Kevin Nelson (Author) / Adame, Bradley (Thesis advisor) / Randall, Ashley K (Thesis advisor) / Mongeau, Paul (Committee member) / Arizona State University (Publisher)
Created2021