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- All Subjects: Communication
- Genre: Doctoral Dissertation
Description
Since the September 11, 2001 terrorist attacks and subsequent creation of the Transportation Security Administration (TSA), airport security has become an increasingly invasive, cumbersome, and expensive process. Fraught with tension and discomfort, "airport security" is a dirty phrase in the popular imagination, synonymous with long lines, unimpressive employees, and indignity. In fact, the TSA and its employees have featured as topic and punch line of news and popular culture stories. This image complicates the TSA's mission to ensure the nation's air travel safety and the ways that its officers interact with passengers. Every day, nearly two million people fly domestically in the United States. Each passenger must interact with many of the approximately 50,000 agents in airports. How employees and travelers make sense of interactions in airport security contexts can have significant implications for individual wellbeing, personal and professional relationships, and organizational policies and practices. Furthermore, the meaning making of travelers and employees is complexly connected to broad social discourses and issues of identity. In this study, I focus on the communication implications of identity and emotional performances in airport security in light of discourses at macro, meso, and micro levels. Using discourse tracing (LeGreco & Tracy, 2009), I construct the historical and discursive landscape of airport security, and via participant observation and various types of interviews, demonstrate how officers and passengers develop and perform identity, and the resulting interactional consequences. My analysis suggests that passengers and Transportation Security Officers (TSOs) perform three main types of identities in airport security contexts--what I call Stereotypical, Ideal, and Mindful--which reflect different types and levels of discourse. Identity performances are intricately related to emotional processes and occur dynamically, in relation to the identity and emotional performances of others. Theoretical implications direct attention to the ways that identity and emotional performances structure interactions, cause burdensome emotion management, and present organizational actors with tension, contradiction, and paradox to manage. Practical implications suggest consideration of passenger and TSO emotional wellbeing, policy framing, passenger agency, and preferred identities. Methodologically, this dissertation offers insight into discourse tracing and challenges of embodied "undercover" research in public spaces.
ContributorsRedden, Shawna Malvini (Author) / Tracy, Sarah J. (Thesis advisor) / Corley, Kevin (Committee member) / Alberts, Janet (Committee member) / Trethewey, Angela (Committee member) / Arizona State University (Publisher)
Created2013
Description
In an effort to understand and improve interactions between homeless young adults and the nonprofit organizations that serve them, I engaged in a long-term, qualitative, participatory action project. My project involved input from homeless young adults, nonprofit organizations, volunteers/staff, and communication scholarship. While taking a community-engaged, participatory, and qualitative approach, I focused on the interactions between youth and the organizations. Particularly, I drew on homeless young adult experiences to inform services and illuminate compassion within the context of the nonprofit organizations. In the end, this project extends the individual model of compassion to include presence, identifies potential ruptures in the process of compassion, and models compassionate dynamics in organizations. It also articulates a method I call pragmatic fieldwork, a qualitative and pragmatic approach to participatory action research. Each of these outcomes speaks to varied community interests, from theoretically nuancing scholarly models of compassion to informing policy in the interest of more effectively and compassionately serving homeless youth.
ContributorsHuffman, Timothy (Author) / Trethewey, Angela (Thesis advisor) / Tracy, Sarah J. (Committee member) / Hagar, Mark (Committee member) / Arizona State University (Publisher)
Created2013
Description
More than simply a source of income, work has become a central source of identity (Beder, 2000; Ciulla, 2000; Clair, McConnell, Bell, Hackbarth & Mathes, 2008; Muirhead, 2004). motivating scholars to engage in a plethora of studies examining the impact of work as a way of defining ourselves, ranging from identification with the organization (Scott, Corman, & Cheney, 1998) to the influence of work on non-work lives (Kirby, Wieland & McBride, 2006). And yet, in such volatile political and economic times, individual's identities as worker are threatened, spurring questions about how to decenter the meaning of work in our lives (Rushkoff, 2011). Despite young people's roles as organizational members, few communication scholars have considered the organizational experiences of youth as a productive area for research and theory (for exception see Myers & Sadaghiani, 2010). I adopt a discursive approach to unpack the multiple ways that discourses, at interpersonal, organizational and social levels, impact and influence youths' identity construction process (Ashcraft & Mumby, 2004; Fairhust & Putnam, 2004). I empirically demonstrate how discourses of work operate simultaneously at multiple levels, interacting and overlapping to position youth as workers. Analysis is based on interviews with youth, ages 12 to 21, participating in a popular national nonprofit organization that serves over four million youth each year. In addition to 49 one-on-one formal interviews, I observed 50 hours of a worker preparation program, which serves as an important context for priming participants and situating our conversations about work. Practically, this project illustrates the influence of organizations to mediate the relationship between discourse and identity. Methodologically, I further clarify discursive analysis as a method by explicitly articulating a concrete framework by which to identify micro-, meso-, and macro-levels of discourse. I also present a qualitative instrument for interviewing youth. Theoretically, this research offers an innovative and necessary expansion to the scope of organizational research by highlighting youth as current and future workers, pointing to the ways they are already engaged in work-life negotiation practices and considering how their micro-discursive practices serve to decenter the organization and make work and family meaningful.
ContributorsWay, Amy Kathleen (Author) / Trethewey, Angela (Thesis advisor) / Tracy, Sarah J. (Committee member) / Karin, Marcy (Committee member) / Arizona State University (Publisher)
Created2012
Description
More than a decade after the events of September 11, the kinetic conflict between U.S. forces and Islamist extremist groups continues, albeit in a more limited fashion. In the post 9/11 decade there has been increased recognition that factors such as globalization, economic insecurity, regional political unrest, and the rapid advancement and diffusion of communication technologies will continue to influence the nature of international warfare for the foreseeable future. Industrial, interstate wars between sanctioned armies (Kilcullen, 2007; Tatham, 2008) is giving way to asymmetric forms of conflict exemplified by the conflict between the U.S. and its allies, and al Qaeda and ideological affiliates like al Qaeda in the Arabian Peninsula (Kilcullen, 2004; Potomac Institute for Policy Studies, 2007). This shift has brought counterinsurgency (Petraeus, 2008) tactics to the forefront of policy discussion. A result of this focus on counterinsurgency efforts is increased interest in strategic communication (stratcom) (Nagl, Amos, Sewall, & Petraeus, 2008; Paul, 2009) and the function of narrative (Roberts, 2007) in kinetic conflict (Zalman, 2010). The U.S. has been said to be "losing the battle of narrative" to the extent that the Chairman of the Joint Chiefs has spoken of the need to "supplant the extremist narrative" (Mullen, 2009). Understanding how narrative functions in ideologically driven organizing (IDO) remains under developed, however. Little empirical research has examined how al Qaeda's use of narrative contributes to organizational success. Drawing on the tradition of narrative in organizational communication scholarship (Alvesson & Willmott, 2002; Ashcraft & Mumby, 2004) this project interrogates al Qaeda's use of narrative from an identity perspective, exploring the ways in which narrative is constitutive of identity at individual and organizational levels. The analysis focuses on public communication produced by al Qaeda, intended for various stakeholder audiences including potential recruits, the broader Muslim community, and adversaries such as the United States and its allies. This project makes practical contributions to U.S. public policy and countering violent extremism (CVE) efforts, offering rigorous empirical examination of the ways in which al Qaeda uses narrative to construct individual and organizational identity. Theoretical contributions are made by extending existing organizational scholarship into a currently under-developed area: ideologically driven conflict.
ContributorsFleischer, Kristin (Author) / Alberts, Janet K (Thesis advisor) / Furlow, Richard (Committee member) / Trethewey, Angela (Committee member) / Arizona State University (Publisher)
Created2017