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ABSTRACT

This study examines the ways in which employees experience moral emotions that violate employee treatment and how employees co-construct moral emotions and subsequent expressions of dissent. This qualitative study consisted of 123 full-time employees and utilized open-coding, content analysis, constant comparison analysis, and concept mapping. The analysis revealed that

ABSTRACT

This study examines the ways in which employees experience moral emotions that violate employee treatment and how employees co-construct moral emotions and subsequent expressions of dissent. This qualitative study consisted of 123 full-time employees and utilized open-coding, content analysis, constant comparison analysis, and concept mapping. The analysis revealed that employees expressed dissent laterally as a series of sensemaking processes, such as validation of feelings, moral assessments, and assessing the fear of moral transgressions. Employees also expressed dissent as a series of risk assessments that overlapped with the ways in which employees made sense of the perceived infraction. Employees' lateral dissent expression manifested as a form of social support which occasionally led to co-rumination. Employees expressed dissent upwardly when seeking a desired action or change. Circumvention was utilized as a direct reflection to the type and degree of moral transgression related to the person responsible for the mistreatment. Results indicated that experiencing moral emotions that led to expressing dissent with a designated audience was determined by where employees were situated in the cyclical model of communicating moral emotions and in relation to the co-construction of both the infraction related to employee mistreatment and the experience of moral emotions. Results contribute to the existing body of literature on dissent and emotions. A discussion synthesizing the findings and analysis is presented, in addition to the implications for future research.

KEYWORDS: Emotion, Dissent, Moral Emotions, Sensemaking, Risk-Assessment, Social Support, Co-Rumination
ContributorsKamrath, Jessica K (Author) / Kassing, Jeffrey W. (Thesis advisor) / Waldron, Vincent R. (Committee member) / Meân, Lindsey J. (Committee member) / Arizona State University (Publisher)
Created2015
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The current study is the first qualitative investigation aimed solely at understanding what it means to communicate conditional forgiveness in serious romantic relationships. Conditional forgiveness is forgiveness that has been offered with the stipulation that the errant behavior cease. It is a provocative topic because some argue genuine forgiveness

The current study is the first qualitative investigation aimed solely at understanding what it means to communicate conditional forgiveness in serious romantic relationships. Conditional forgiveness is forgiveness that has been offered with the stipulation that the errant behavior cease. It is a provocative topic because some argue genuine forgiveness is not conditional, but recent discoveries that have associated its use with severe transgressions and relational deterioration suggest it is a critical site for investigation. This inductive analysis of open-ended data from 201 anonymous surveys identified both distinctions between and intersections of conditional forgiveness, forgiveness, and reconciliation. A relational dialectics analysis also revealed that reconcilable-irreconcilable was the overarching tension for conditional forgivers and six additional tensions also were also discovered: individual identity-couple identity, safety-risk, certainty-uncertainty, mercy-justice, heart-mind, and expression-suppression. Of particular intrigue, the current analysis supports the previous discovery of implicit conditional forgiveness--suppressing conditions, sometimes in response to physical and substance abuse. Ultimately, the current analysis contributes to the enduring conversation aimed at understanding the communication and pursuit of forgiveness and reconciliation. It addresses one of the basic instincts and paradoxes of existing with others--the balance between vulnerability and protection.
ContributorsKloeber, Dayna Noel (Author) / Waldron, Vincent R. (Thesis advisor) / Kelley, Douglas L. (Committee member) / Kassing, Jeffrey W. (Committee member) / Fisher, Carla L. (Committee member) / Arizona State University (Publisher)
Created2011
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Stress in romantic relationships is an all-too-common phenomenon that has detrimental effects on relationship well-being. Specifically, stress can increase partners’ negative interactions, ultimately decreasing effective communication and overall relationship functioning. Positive dyadic coping (DC) occurs when one partner assists the other in coping with stress (e.g. empathizing or helping the

Stress in romantic relationships is an all-too-common phenomenon that has detrimental effects on relationship well-being. Specifically, stress can increase partners’ negative interactions, ultimately decreasing effective communication and overall relationship functioning. Positive dyadic coping (DC) occurs when one partner assists the other in coping with stress (e.g. empathizing or helping the partner problem-solve solutions to their stress), and has been proposed as a method of buffering the deleterious effect of stress on interaction quality. One possible mechanism between the positive associations between DC and interaction quality could be how partners verbally express their support (e.g., more we-talk) during discussions about external stress. Using real-time interaction data from 40 heterosexual couples, this project examined whether observed positive and negative DC was associated with greater (or lesser) levels of perceived interaction quality. Further, language use (i.e., pronouns, emotion words, cognition words) was assessed as mediators in the associations between DC and interaction quality. Overall, results suggested that language did not mediate the effect of DC on interaction quality; however, there were several interesting links between DC, language, and interaction quality. Implications of these findings for relationship researchers and mental health clinicians working with couples are discussed.
ContributorsLau, Kin Hang (Author) / Randall, Ashley K. (Thesis advisor) / Duran, Nicholas (Committee member) / Pereira, Jennifer (Committee member) / Arizona State University (Publisher)
Created2017
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College sports in America represent a multibillion dollar industry. Recruiting collegiate student-athletes not only is costly for university teams, but is integral for their long-term success. Universities spend substantial amounts of money to recruit student-athletes, yet relatively little academic work has focused on understanding the athletic recruiting process. While NCAA

College sports in America represent a multibillion dollar industry. Recruiting collegiate student-athletes not only is costly for university teams, but is integral for their long-term success. Universities spend substantial amounts of money to recruit student-athletes, yet relatively little academic work has focused on understanding the athletic recruiting process. While NCAA policy regulates when communication is allowed between coaches and student-athletes, there is a lack of literature investigating what the communicative aspects of athletic recruiting entail. Thus, the purpose of this dissertation is to unpack the student-athlete experience of collegiate athletic recruitment. It builds on theoretical work from organizational and interpersonal communication, as well as management and marketing, to extend existing knowledge of student-athletes’ college choice. Specifically, a conceptual model is presented that includes how student-athletes’ expectations and relationships during athletic recruitment contribute to an overall affinity for the university that, in turn, influences choice.

Thirty Division I student-athletes from six different sports participated in focus groups to discuss their recruitment experiences. Taking a grounded theory approach to the focus group transcripts, thematic analysis illuminated what was most memorable for student-athletes about their recruitment, what expectations they had for the process, and what relational benefits they sought when making their college choice decision. Findings reinforced the prominence of communication in the recruitment process, and indicated the importance of interpersonal relationships, authentic communication, and a customized recruiting experience. This work represents the start of a scholarly trajectory which will further conceptualize and test the relational elements of athletic recruiting. Future directions, as well as theoretical and practical implications, are discussed.
ContributorsPosteher, Karlee A (Author) / Kassing, Jeffrey W. (Thesis advisor) / Mongeau, Paul A. (Thesis advisor) / Mandel, Naomi (Committee member) / Arizona State University (Publisher)
Created2019
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Description
Individuals in a romantic relationship may avoid discussing certain topics with their partner, often to avoid relational and emotional risk. This strategy is known as topic avoidance and may be an important factor for individuals in turbulent romantic relationship to consider due to the importance of communicating with a partner.

Individuals in a romantic relationship may avoid discussing certain topics with their partner, often to avoid relational and emotional risk. This strategy is known as topic avoidance and may be an important factor for individuals in turbulent romantic relationship to consider due to the importance of communicating with a partner. The associations between characteristics such as openness, relationship satisfaction, and perceived partner unresponsiveness, and topic avoidance have not been directly studied within dogmatism literature. However, dogmatism, defined as a person’s relative openness (or closedness) to new information, may be an important construct associated with topic avoidance that strengthens the associations between perceived partner unresponsiveness, and topic avoidance, and weakens the association between openness, relationship satisfaction, and topic avoidance. Using data from 334 individuals in romantic relationships, results revealed that perceived partner unresponsiveness was positively associated with State of the Relationship, relationship satisfaction was positively associated with Conflict-Inducing and Negative Life Experiences, such that as scores on relationship satisfaction and perceived partner unresponsiveness increased, topic avoidance scores also increased. Openness was not associated with Topic Avoidance. Additionally, as predicted, dogmatism moderated the association between relationship satisfaction and State of the Relationship Topic Avoidance, the associations between perceived partner unresponsiveness and State of the Relationship Topic Avoidance and Negative Life Experiences Topic Avoidance. This research has important implications for clinicians working with individuals who present with relational concerns

and exhibit dogmatic behavior. Limitations and future directions are discussed.
ContributorsMikel, Lindsay (Author) / Randall, Ashley K. (Thesis advisor) / Bludworth, James (Committee member) / Guerrero, Laura (Committee member) / Arizona State University (Publisher)
Created2019