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Firms compete for profitable positions in their technological environments by capitalizing on their design and other capabilities to conceive and realize marketplace strategies more effectively and more efficiently than rivals do. However, research on how technological environment characteristics change the payoff from these capabilities is minimal. Given that possessing superior

Firms compete for profitable positions in their technological environments by capitalizing on their design and other capabilities to conceive and realize marketplace strategies more effectively and more efficiently than rivals do. However, research on how technological environment characteristics change the payoff from these capabilities is minimal. Given that possessing superior firm capabilities is a primary source of competitive advantage for firms, this study seeks to fill these critical research gaps in the literature. This dissertation, which is composed of two essays, seeks to answer what capabilities pay off more in various technological conditions. It benefits from the most comprehensive sample to date that includes 2132 publicly traded firms in the United States (US) over 34 years. All the technological industry conditions are captured by using the entire data of utility patents in the US. The first essay shows that design is a firm capability that enhances sales growth. Its effect, however, is attenuated by technology intensity because, in markets with high technology intensity, design attributes become less salient. Moreover, technological competitive intensity and maturity amplify design capability’s positive effect because when technical attributes of products provide limited differentiation, design attributes receive more attention, and consumers overweight them in decision making. The second essay examines the effect of marketing and research and development (R&D) capabilities on return on assets (ROA) in three technological market conditions: Technological turbulence, uncertainty, and acceleration. It shows that all the technological environments amplify the positive ROA performance outcomes from marketing capability, with technological turbulence having the most potent effect. R&D capability, however, is most influential in technologically accelerating markets. Finally, the second essay unveils that marketing and R&D capabilities are complementary only in technologically turbulent markets. These studies thus provide valuable insights to researchers and managers on the payoff from these capabilities and offer new guidance on which capabilities firms should emphasize on under different technological market conditions.
ContributorsJanani, Saeed (Author) / Wiles, Michael A. (Thesis advisor) / Rubera, Gaia (Committee member) / Mishra, Saurabh (Committee member) / Arizona State University (Publisher)
Created2020
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College sports in America represent a multibillion dollar industry. Recruiting collegiate student-athletes not only is costly for university teams, but is integral for their long-term success. Universities spend substantial amounts of money to recruit student-athletes, yet relatively little academic work has focused on understanding the athletic recruiting process. While NCAA

College sports in America represent a multibillion dollar industry. Recruiting collegiate student-athletes not only is costly for university teams, but is integral for their long-term success. Universities spend substantial amounts of money to recruit student-athletes, yet relatively little academic work has focused on understanding the athletic recruiting process. While NCAA policy regulates when communication is allowed between coaches and student-athletes, there is a lack of literature investigating what the communicative aspects of athletic recruiting entail. Thus, the purpose of this dissertation is to unpack the student-athlete experience of collegiate athletic recruitment. It builds on theoretical work from organizational and interpersonal communication, as well as management and marketing, to extend existing knowledge of student-athletes’ college choice. Specifically, a conceptual model is presented that includes how student-athletes’ expectations and relationships during athletic recruitment contribute to an overall affinity for the university that, in turn, influences choice.

Thirty Division I student-athletes from six different sports participated in focus groups to discuss their recruitment experiences. Taking a grounded theory approach to the focus group transcripts, thematic analysis illuminated what was most memorable for student-athletes about their recruitment, what expectations they had for the process, and what relational benefits they sought when making their college choice decision. Findings reinforced the prominence of communication in the recruitment process, and indicated the importance of interpersonal relationships, authentic communication, and a customized recruiting experience. This work represents the start of a scholarly trajectory which will further conceptualize and test the relational elements of athletic recruiting. Future directions, as well as theoretical and practical implications, are discussed.
ContributorsPosteher, Karlee A (Author) / Kassing, Jeffrey W. (Thesis advisor) / Mongeau, Paul A. (Thesis advisor) / Mandel, Naomi (Committee member) / Arizona State University (Publisher)
Created2019
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Description中国乳制品(液态奶)行业进入成熟期,伊利、蒙牛等乳企寡头垄断,新乳业作为后进入者,洞察消费者购买乳制品除了获得实物产品外,还期望获得产品相关的附加服务和体验,因此开展了大量体验营销活动。企业独创性地推出了“食育乐园”活动,定期邀请消费者参观公司的牧场、工厂,开展知识互动、现场体验、自助DIY产品、美照话题分享等活动,获得了良好的消费者反馈。本文基于新乳业的体验营销活动,研究体验营销对消费者购买意愿的影响。本文研究研究了三个部分。首先从SOR理论(外部刺激、个体状态、个体反应)出发,以五种体验要素为自变量、以感知价值和品牌信任为中介变量、以购买意愿为因变量建立了体验营销对购买意愿的影响模型。通过问卷法收集了301份消费者数据,用实证分析检验了模型的有效性。结果显示:体验营销五要素中,感官、情感、思考和关联体验对购买意愿产生正影响,行动体验对购买意愿没有显著影响。在除了关联体验外的三个要素对购买意愿的正影响中,感知价值和品牌信任均有中介作用。分性别来看,男性组,感官、思考和关联体验对购买意愿有显著正影响;女性组,情感和关联体验对购买意愿有显著正影响。关联体验对购买意愿的正影响中,女性大于男性。 然后,本文采取事件法,分析比较消费者在参加体验营销活动前后购买意愿的变化,验证了体验营销对购买意愿的提升作用,整体提升7.1%。分人群来看:体验营销对购买意愿提升较大的群体为:女性; 40岁以上;家庭饮奶次数在3-7次/周;近期购买过竞品的消费者。据此,本文认为该类消费者可以作为未来体验营销活动的主力群体。 最后,本文对比分析了活动前后消费者的体验变量,并以此对新乳业的体验营销活动进行评价和优化。活动前后,关联体验提升幅度最大(11.4%),行动体验虽然提升幅度排第二(9.2%),但理论研究表明行动体验的提升并不能对购买意愿产生显著正影响。因此在未来活动设计中,重视与关联体验有关的设计、适度简化行动体验、强化感官体验、情感体验等更加直观的体验有利于提升活动效果。
ContributorsZhu, Chuan (Author) / Chen, Pei-Yu (Thesis advisor) / Jiang, Zhan (Thesis advisor) / Wang, Yongxiang (Committee member) / Arizona State University (Publisher)
Created2021
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Description
Objective: To conduct a content analysis of nutrition marketing in school cafeterias in Arizona to understand how nutrition concepts are currently marketed to students. This is the first study to investigate the content of nutrition marketing in school cafeterias, and also the first to compare content across elementary, middle, and

Objective: To conduct a content analysis of nutrition marketing in school cafeterias in Arizona to understand how nutrition concepts are currently marketed to students. This is the first study to investigate the content of nutrition marketing in school cafeterias, and also the first to compare content across elementary, middle, and high schools. Methods: Photographs of marketing materials on display in school cafeterias were obtained from a convenient sample of 13 elementary schools, 12 middle schools, and 12 high schools. In total, n=284 examples of nutrition marketing were collected. The photographs were sorted by grade level and then coded quantitatively and qualitatively based on their purpose, visual aspects, marketing strategies used, and language and literacy aspects. Given the multiple comparisons, statistical significance was assessed with a Bonferroni adjustment of p<0.0006. Results: The average number of nutrition marketing materials within the school cafeterias was 7.7 ± 7.2. The purpose of the marketing materials ranged from promoting selection and consumption of fruits and vegetables, promoting nutrition and physical activity together, food safety, and educating about healthy eating. The sample of nutrition marketing materials emphasized selecting F/Vs over consumption of F/Vs. However, the opposite was found in marketing that exclusively promoted fruits and vegetables. The most common type of marketing in school cafeterias were flyers and most of the materials were small in size. The sample demonstrated a lack of implementation of marketing appeals in half of the sample, but the half that did utilized techniques that are known to be appealing to child and adolescent demographics, such as use of cartoons, humor, and social media/websites. 98.9% of the nutrition marketing with text were written in English and only 1.1% of the materials (n=3) were written in Spanish. Conclusion: The nutrition marketing sample demonstrated some use of social marketing principles but does not compete with the scale and scope of the child-directed food and beverage marketing that students encounter in their environment. More research is needed to better understand how to best target nutrition marketing to child and adolescent student populations.
ContributorsXavier, Raevyn Francine (Author) / Bruening, Meg (Thesis advisor) / Adams, Marc (Committee member) / Lorts, Cori (Committee member) / Arizona State University (Publisher)
Created2021
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Description
In the first chapter, I consider a capacity and price bounded profit maximization problem in which a firm determines prices of multiple substitutable products when the supply or capacity of the products is limited and the prices are bounded. This problem applies broadly to many pricing decision settings such as

In the first chapter, I consider a capacity and price bounded profit maximization problem in which a firm determines prices of multiple substitutable products when the supply or capacity of the products is limited and the prices are bounded. This problem applies broadly to many pricing decision settings such as for hotel rooms, airline seats, fashion, or other seasonal retail products, as well as any product line with shared production capacity. In this paper, I characterize structural properties of the constrained profit maximization problems under the Multinomial Logit (MNL) model and the optimal pricing solutions, and present efficient solution approaches. In the second chapter, I consider a data-driven profit maximization problem in which a firm determines the prices of multiple substitutable products. This problem applies broadly to many pricing decision settings such as for hotel rooms, airline seats, fashion, or other seasonal retail products. A typical data-driven optimization problem takes a two-step approach of parameter estimation and optimization for decisions. However, this often returns a suboptimal solution as the estimation error due to the variability in data impacts the quality of the optimal solution. I present the relationship between estimation error and quality of the optimal solution and provide a possible way to reduce the impact of the error on the optimal pricing decision under the MNL model. In the last chapter, I consider a facility layout design problem of a semiconductor fabrication facility (FAB). In designing a facility layout, the traditional approach has been to minimize the flow-weighted distance of materials through the automated material handling system (AMHS). However, distance focused approach sometimes yields one major issue, traffic congestion, that there is a question if it is truly a good criterion to design a layout. In this study, I try to understand what makes such congestion by analyzing the system dynamics and propose another approach with a concept of ``balancing the flow" that focuses more on resolving the congestion. Finally, I compare the performance of the two methods through the simulation of semiconductor FAB layouts.
ContributorsYU, GWANGJAE (Author) / Li, Hongmin (Thesis advisor) / Webster, Scott (Thesis advisor) / Fowler, John (Committee member) / Arizona State University (Publisher)
Created2021
Description

This project includes a marketing plan for a local small business, Island Mochi. It examines the business and best practices in the industry to inform the marketing plan. The purpose of the marketing plan is to grow Island Mochi's sales by using digital marketing and public relations strategies. The components

This project includes a marketing plan for a local small business, Island Mochi. It examines the business and best practices in the industry to inform the marketing plan. The purpose of the marketing plan is to grow Island Mochi's sales by using digital marketing and public relations strategies. The components of the marketing plan include an executive summary, environmental analysis, SWOT analysis, customer personas, PR and marketing objectives, strategies and tactics, and an outline of the implementation and evaluation procedures.

ContributorsOlivas, Angelica (Author) / Bonilla, Luis (Thesis director) / Bovio, Sonia (Committee member) / Hass, Mark (Committee member) / Barrett, The Honors College (Contributor) / Walter Cronkite School of Journalism and Mass Comm (Contributor) / Dean, W.P. Carey School of Business (Contributor)
Created2021-12
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Personal branding within the music industry has long fallen under the supervision of profit-centric major record labels, whose control extended throughout artist’s music, copyrights, merchandising, and fair-use compensation. This paper explores how artists’ branding has evolved within the recording industry alongside the development of emerging technologies and the discovery of

Personal branding within the music industry has long fallen under the supervision of profit-centric major record labels, whose control extended throughout artist’s music, copyrights, merchandising, and fair-use compensation. This paper explores how artists’ branding has evolved within the recording industry alongside the development of emerging technologies and the discovery of certain patterns in consumer behavior. Starting with an overarching exploration of the origins of commercialized music, this paper iterates how certain record labels ascended the corporate hierarchy to influence consumers’ accessible listening options. This understanding leads to an analysis of the inception of illegal file-sharing websites as an outlet for music distribution, as well as its long-lasting effects on industry distribution tactics and music streaming platforms. This paper then narrows to the origins of the rap industry, delving into the traditionally-rooted experiential celebrations that birthed such an impactful genre. Following an understanding of the history of the recording and rap industries, this paper identifies the modern music listener’s behaviors and choices, supplemented by an examination of how consumer social technologies have motivated these changes. To best understand the role of these evolving perceptions, this paper evaluates four successful rap artists - Chance the Rapper, Tekashi 6ix9ine, Lil Nas X, and Travis Scott - and determines the strategies employed by these individuals and their branding teams. Finally, in determining these strategies, this paper outlines the essential takeaways from this research that would aid in the advancement of an artist’s personal branding today.
ContributorsBoyle, Jared Devin (Co-author) / Schneider, Garrett (Co-author) / Giles, Charles (Thesis director) / Lisjak, Monika (Committee member) / School of Music (Contributor) / Department of Marketing (Contributor) / Department of Finance (Contributor) / Barrett, The Honors College (Contributor)
Created2019-12
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This thesis project consists of 2 key components, a marketing brand book for the ASU Division I ice hockey team and an in-depth narrative of both the team’s history and why each decision was made for the brand book itself. The brand book consists of four main sections: team history,

This thesis project consists of 2 key components, a marketing brand book for the ASU Division I ice hockey team and an in-depth narrative of both the team’s history and why each decision was made for the brand book itself. The brand book consists of four main sections: team history, visual guidelines, social media, and public relations. The team history tells the story of how the program formed and grew into the NCAA Division I team they are today. The history then goes into detail discussing the coach, Greg Powers, and his ASU hockey journey as well as how he developed the club program and has coached/recruited the team to success. This section also highlights ASU’s first national breakout player, Joey Daccord, who became the first player from ASU to play a game in the NHL. Other than the team history, each section contains multiple goals for the marketing team to achieve as well as rules and guidelines to assist them with achieving these goals. All of ASU’s current brand rules and guidelines are included within the visual guidelines section of the brand book, allowing for all Sun Devil hockey marketing efforts to properly resemble and embody Arizona State University as a whole. The Public Relations section covers how to positively get the team in the news through service and community events and embody ASU’s commitment to service. The Public Relations section also covers how ASU hockey is to respond in a PR crisis and the importance of gathering all the information and then publicly addressing the situation. The social media section of the brand book lists all goals, target audience, and methods of achieving the goals for each current platform ASU hockey has (Twitter, Facebook, Instagram) and the frequency of posting required.

ContributorsScola, Sean Christopher (Author) / Lynch, John (Thesis director) / Pierce, John (Committee member) / Department of Marketing (Contributor) / Barrett, The Honors College (Contributor)
Created2019-12
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It was hypothesized that information about current romantic involvement could make a male target more attractive to females. A 2 (Gender) X 4 (Romantic Involvement: Current Romance, Past Romance, Friend, and Control) factorial design was created to test competing predictions from scarcity/reactance, impression-formation, and sociobiological perspectives. A total of 235

It was hypothesized that information about current romantic involvement could make a male target more attractive to females. A 2 (Gender) X 4 (Romantic Involvement: Current Romance, Past Romance, Friend, and Control) factorial design was created to test competing predictions from scarcity/reactance, impression-formation, and sociobiological perspectives. A total of 235 male and female subjects saw a photograph of an opposite gender target person, then read a brief description about the target that contained one of the three involvement manipulations, or contained no involvement manipulation (Control). Subjects then rated the target along a 14 item scale to measure romantic attraction. ANOVA and MANOVA results revealed main effects of Gender and Romantic Involvement. Simple effects for Romantic Involvement were found for female, but not male subjects. A priori contrasts testing the predictions from the competing theoretical perspectives provided support only for the socio-biological prediction for female subjects.

ContributorsJoanes, Thomas (Author) / Linder, Darwin (Committee member) / Braver, Sanford (Committee member) / Young, Michael Cochise (Committee member) / Department of Psychology (Contributor) / Barrett, The Honors College (Contributor)
Created1991-12
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As a society, we are more technologically advanced and globally interconnected than we have ever been before. The effects of the digital revolution have been translated through changes in consumer trends that undoubtedly disrupted the way business interact with consumers. The rise of social media platforms such as Instagram has

As a society, we are more technologically advanced and globally interconnected than we have ever been before. The effects of the digital revolution have been translated through changes in consumer trends that undoubtedly disrupted the way business interact with consumers. The rise of social media platforms such as Instagram has challenged the effectiveness of traditional marketing tactics with the dominance of Influencer marketing. With the number of users growing every day, Influencer marketing has become the phenomena of our day as more brands are realizing the potential behind it. The purpose of this thesis is to decode the power behind nfluencer marketing by examining the factors that make it effective. To better understand this, this thesis starts off by looking into the way the different eras of marketing and the way it affected the customer relationship. Then, it takes a deep dive into the definition of an influencer, the different spectrums of influence, and the way to leverage each type. To find the root of its power, primary research is conducted on hundreds of people that study their perception of influencers and the level of trust they have with them.
ContributorsFranco, Mara (Author) / Eaton, John (Thesis director) / Giles, Charles (Committee member) / Department of Marketing (Contributor) / Barrett, The Honors College (Contributor)
Created2019-05