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577 https://hdl.handle.net/2286/R.I.43416 http://rightsstatements.org/vocab/InC/1.0/ 2017-05-01 2018-05-31T13:26:53 29 pages eng Umoren, Marshall Text Purpose: The purpose of this project is to demonstrate the benefits of therapeutic communication in a mental health clinic with an outcome to increase patient satisfaction of their care and improve patient-caregiver communication and relationship.<br/><br/>Background: The consequences of poor communication or non-therapeutic communication cannot be overemphasized; these can include non-adherence to treatment plan, reduced treatment compliance, higher psychological morbidity, dissatisfaction with care and poor patient-caregiver relationship. Patients’ perception of how they are being treated affects how they respond to treatment plans and medication regimens<br/><br/>Method: The project consisted of providing education on the principles of therapeutic communication to healthcare workers in an outpatient psychiatric clinic. Follow up materials on therapeutic communication principles were provided on a weekly basis for one month. A pre-survey questionnaire was given to patients before intervention and a post-survey questionnaire after intervention to determine patient satisfaction with care and degree of communication with healthcare workers. The Short Assessment of Patient Satisfaction (SAPS) and the Communication Assessment Tool-Team (CAT-T) were the instruments utilized in this project.<br/><br/>Finding: Patient satisfaction and communication with staff were statistically and significantly improved after education on therapeutic communication was given to staff.<br/><br/>Conclusion: Education on therapeutic communication is an effective intervention tool in improving patient’s satisfaction and communication with staff and health care team members in a psychiatric outpatient clinic. Communication Psychiatry Education Caregiver-Patient Relations Improving Therapeutic Communication in a Psychiatric Mental Health Clinic