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oai:keep.lib.asu.edu:node-1310362024-12-18T20:58:30Zoai_pmh:alloai_pmh:repo_items

131036 https://hdl.handle.net/2286/R.I.62352 http://rightsstatements.org/vocab/InC/1.0/ 2020-12 31 pages eng Lares, Bethany Linn Munshi, Perseus Garverick, Michael Samuelson, Melissa Dean, W.P. Carey School of Business Department of Information Systems School of Accountancy WPC Graduate Programs Barrett, The Honors College Text This project aimed to find implementable solutions to the long flow times at the Starbucks locations on campus. Surveys of the consumers indicated a dissatisfaction rating of 29%, neutral rating of 29% and satisfaction rating of 42%. Showing room for improvement in satisfaction, respondents were asked if a decrease in flow time or if mobile ordering was implemented would affect their frequency, over 50% responded that it would increase their frequency. Implementation of a mobile ordering system into the ASU app or separating the register line into M&G only and then cash and card only, is recommended to decrease the flow time. Starbucks Business Management Aramark mobile ordering Long Lines: Looking at The Starbucks On Campus from A Business Process Management Perspective