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  2. Theses and Dissertations
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  4. Standardized training and accountability measure's impact on key performance indicators
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Standardized training and accountability measure's impact on key performance indicators

Full metadata

Description

Standardized processes for training and accountability, for an Environmental Services department within a healthcare system, were implemented to see the impact they would have on key performance indicators (KPIs). The KPIs involved infection rate for hospital acquired Clostridium Difficile (CDI), cleaning verification compliance, patient satisfaction, concerning the cleaning of their environment, and employee turnover. The results show that standardizing training and an accountability measure can have a significant impact on turnover, contribute to the reduction in CDI cases, ensure cleaning is performed at a high level and that the patient perception requires additional tools to meet their expectations on a consistent basis.

Date Created
2017
Contributors
  • Ziffer, Steven (Author)
  • Sullivan, Kenneth (Thesis advisor)
  • Smithwick, Jake (Committee member)
  • Lines, Brian (Committee member)
  • Arizona State University (Publisher)
Topical Subject
  • management
  • Facility management
  • Health facilities--Administration.
  • Health facilities--Environmental services.
  • Health facilities--Personnel management.
Resource Type
Text
Genre
Masters Thesis
Academic theses
Extent
iii, 38 pages : color illustrations
Language
eng
Copyright Statement
In Copyright
Reuse Permissions
All Rights Reserved
Primary Member of
ASU Electronic Theses and Dissertations
Peer-reviewed
No
Open Access
No
Handle
https://hdl.handle.net/2286/R.I.45550
Statement of Responsibility
by Steven Ziffer
Description Source
Viewed on April 9, 2021
Level of coding
full
Note
Partial requirement for: M.S., Arizona State University, 2017
Note type
thesis
Includes bibliographical references (page 27)
Note type
bibliography
Field of study: Construction management
System Created
  • 2017-10-02 07:20:28
System Modified
  • 2021-08-26 09:47:01
  •     
  • 1 year 6 months ago
Additional Formats
  • OAI Dublin Core
  • MODS XML

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