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Standardized processes for training and accountability, for an Environmental Services department within a healthcare system, were implemented to see the impact they would have on key performance indicators (KPIs). The

Standardized processes for training and accountability, for an Environmental Services department within a healthcare system, were implemented to see the impact they would have on key performance indicators (KPIs). The KPIs involved infection rate for hospital acquired Clostridium Difficile (CDI), cleaning verification compliance, patient satisfaction, concerning the cleaning of their environment, and employee turnover.

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    Contributors
    Date Created
    • 2017
    Resource Type
  • Text
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    Note
    • Partial requirement for: M.S., Arizona State University, 2017
      Note type
      thesis
    • Includes bibliographical references (page 27)
      Note type
      bibliography
    • Field of study: Construction management

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    Statement of Responsibility

    by Steven Ziffer

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