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Rapidly increasing demand for technology support services, and often shrinking budgetary and staff resources, create enormous challenges for information technology (IT) departments in public sector higher education. To address these

Rapidly increasing demand for technology support services, and often shrinking budgetary and staff resources, create enormous challenges for information technology (IT) departments in public sector higher education. To address these difficult circumstances, the researcher developed a network of IT professionals from schools in a local community college system and from a research university in the southwest into an interorganizational community of practice (CoP).

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    Statement of Responsibility

    by R. Mark Koan

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