Neal, Tess
Tess Neal is an Assistant Professor of Psychology in the ASU New College of Interdisciplinary Arts and Sciences and is a founding faculty member of the [Program on Law and Behavioral Science](http://lawpsych.asu.edu/). Dr. Neal has published one edited book and more than three dozen peer-reviewed publications in such journals as PLOS ONE; American Psychologist; Psychology, Public Policy, and Law; and Criminal Justice and Behavior. Neal is the recipient of the 2016 Saleem Shah Award for Early Career Excellence in Psychology and Law, co-awarded by the American Psychology-Law Society and the American Academy of Forensic Psychology. She was named a 2016 "Rising Star" by the Association for Psychological Science, a designation that recognizes outstanding psychological scientists in the earliest stages of their research career post-PhD "whose innovative work has already advanced the field and signals great potential for their continued contributions." She directs the ASU [Clinical and Legal Judgment Lab](http://psych-law.lab.asu.edu).
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Examinations of trust have advanced steadily over the past several decades, yielding important insights within criminal justice, economics, environmental studies, management and industrial organization, psychology, political science, and sociology. Cross-disciplinary approaches to the study of trust, however, have been limited by differences in defining and measuring trust and in methodological approaches. In this chapter, we take the position that: 1) cross-disciplinary studies can be improved by recognizing trust as a multilevel phenomenon, and 2) context impacts the nature of trusting relations. We present an organizing framework for conceptualizing trust between trustees and trustors at person, group, and institution levels. The differences between these levels have theoretical implications for the study of trust and that might be used to justify distinctions in definitions and methodological approaches across settings. We highlight where the levels overlap and describe how this overlap has created confusion in the trust literature to date. Part of the overlap – and confusion – is the role of interpersonal trust at each level. We delineate when and how interpersonal trust is theoretically relevant to conceptualizing and measuring trust at each level and suggest that other trust-related constructs, such as perceived legitimacy, competence, and integrity, may be more important than interpersonal trust at some levels and in some contexts. Translating findings from trust research in one discipline to another and collaborating across disciplines may be facilitated if researchers ensure that their levels of conceptualization and measurement are aligned, and that models developed for a particular context are relevant in other, distinct contexts.