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The Technical Communication Applied Projects Collection contains the applied projects of students completing the requirements for a Master of Science in Technical Communication at Arizona State University.

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Knowledge Base Research, Design, and Development for the Accesso Siriusware Product Suite

Description

This project compiled findings from both primary and secondary applied research on the design and content structure on the current knowledge bases (KB) of product related documentation for the accesso Siriusware product suite. The findings from the research and study improved understanding surrounding our end-user perceptions of knowledge base functionality…

This project compiled findings from both primary and secondary applied research on the design and content structure on the current knowledge bases (KB) of product related documentation for the accesso Siriusware product suite. The findings from the research and study improved understanding surrounding our end-user perceptions of knowledge base functionality and usability. In addition, the findings became the framework for building an implementation strategy to improve knowledge base design and development. The implementation strategy is included in the report, and these findings will be used to update documentation and develop the KB.
ContributorsSwiontek, Amanda (Author) / Batova, Tatiana (Degree committee member) / Mara, Andrew (Degree committee member) / Brumberger, Eva (Degree committee member)
Created2017-11-29